- Nov 22, 2021
ok a little update to this thread this was my reply to my complaint from the ukgc
Thank you for contacting the Gambling Commission.
From the correspondence you have provided, we understand you believe new regulations imposed by the Commission ruins gambling for the portion of the population who are in control of their gambling. You believe that we have the balance wrong and new regulations have forced players to gamble on unregulated casinos.
Our current requirements place a duty on remote operators to monitor gambling and take action where there is a risk of harm. We had identified in our casework that, while remote operators had the ability to interact with those being harmed, there were significant failings by operators to interact appropriately or quickly enough. We continue to see many serious failings with customers spending thousands of pounds in short periods of time and vulnerable customers being harmed. This is why we consulted on tougher rules to tackle this, such as requirements to take action when online operators know a customer is in a vulnerable situation and to put in place some automated solutions.
We will also be bringing forward for consultation proposals to help address three key financial risks that we consider to be priorities for action based on casework and information about financial spend. Those three key financial risks are significant losses in a short space of time, significant losses over time, and financial vulnerability.
The timing of this consultation will be agreed following completion of work alongside the verification and financial sectors and taking into account work with Government on the Review of the Gambling Act 2005.
Our approach is to apply a proportionate approach which does not impact on the majority of customers unduly, but applies measures which would identify and support the most vulnerable. As i am sure you understand, we are not able to control the individuals who make the decision to gamble with unregulated casinos.
Whilst we understand your frustration,we do welcome your feedback and we hope the information has clarified why we have introduced tougher regulations.