Question Can casinos just decide not to pay you because the game was paying out too much?

Casino2014man

Non-Gambler
Hi All

Sorry if this has been asked before, but I was looking at another well known casino complaints forum and was astounded by one of the responses.

Somebody won near 20k on Starburst (How, I have no idea).

The casino in question seem to if I understand correctly have told this person that the game appeared to be paying out abnormally therefore they are looking into it so will not pay the withdrawal at this time.

I know they have terms etc in place for game abnormalities, but Starburst being so popular and Netent this really surprised me.

I just cannot imagine how angry I would be if I had been told that.. I have played slots that I feel abnormally take all your money and go hundreds of spins without any result. I doubt that would be investigated.

What are your thoughts?
 

Tirilej

Still a Lady
CAG
MM
I wonder if it's Johnny who have been playing :D

I guess many casinos want to do a check if there is such high winnings on a game that normally don't pay out that much.
I wonder what the betsize was:rolleyes:

I don't know more about the complaint but if they are just investigating it then why is the guy so worried that he starts to complain?
 

Captain Chaos

Senior Member
webby
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I guess it depends on what the actual abnormality is? If an error is suspected to have occurred then the casino does have the right to investigate such errors. But to refuse payout because it's been paying out a lot is 100% wrong. Provided the game is playing and paying within it's specifications then I can see no reason to refuse payout barring the usual breach of bonus terms or what have you.
 

Captain Chaos

Senior Member
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I wonder if it's Johnny who have been playing :D

I guess many casinos want to do a check if there is such high winnings on a game that normally don't pay out that much.
I wonder what the betsize was:rolleyes:

I don't know more about the complaint but if they are just investigating it then why is the guy so worried that he starts to complain?
I'm sure he will be along soon with a new alias if it is! :p

I was wondering that myself. Could be a player who is worried because he done something naughty or it could be a player who bet big and got lucky and is worried they are trying to pull a fast one. Hopefully it's the latter and all is well. :)

What casino was it anyway?
 

miso

Meister Member
MM
Remember the screenshot Nicola posted a couple of days ago? The Dark Knight where Joker multiplied already huge win. That one, too, was investigated, and thankfully there was no glitch, just a lucky spin. It happened to me a couple of times on Avalon II, not big in terms of money,
but in terms of multiplier, yes, the biggest one was roughly 50x win multiplier 4 times by Merlin.

It's unusual, but slots are supposed to be random, so why shouldn't random shit happen :D

They'll get a reply from NetEnt that no malfunction occurred and everything will be dandy.
 

Valhalla

The Professional
MM
Remember the screenshot Nicola posted a couple of days ago? The Dark Knight where Joker multiplied already huge win.
I don't suppose you could do some legwork and find that screenshot miiisooo? :D
 

spintee

Ueber Meister
webby
mm2
I can understand why casino's do it but for god sake there machines and bound to pay a big win once in a while, I would be suspicious with that kind of win on starburst,

Its funny how they nether investigate when we keep losing or hear that machines have not paid out what they should of but hear all the time about paying out to much, Always seem to only go wrong in the favour of the casino
 

dunover

Unofficial T&C's Editor
Staff member
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It's routine for casinos to verify large or extraordinary wins with the software provider, which usually takes 5-7 days. If you were running a casino and had a large liability you'd want to check it was authentic before shoving 20k in someone's Neteller...

Mind you, this is St*rb*rst we are talking about, a game which pays nothing to anybody anywhere ever. Chopley tried 500k spins in order to see if he could get the 500x screen of bars/wilds. He never got much past 300x stake.

The game is so appalling that rightly the casino considers it inconceivable that someone could win on it. This is why the sadists that do the promotions always hand their free spins out on it.:mad::mad:
 

spintee

Ueber Meister
webby
mm2
It's routine for casinos to verify large or extraordinary wins with the software provider, which usually takes 5-7 days. If you were running a casino and had a large liability you'd want to check it was authentic before shoving 20k in someone's Neteller...

Mind you, this is St*rb*rst we are talking about, a game which pays nothing to anybody anywhere ever. Chopley tried 500k spins in order to see if he could get the 500x screen of bars/wilds. He never got much past 300x stake.

The game is so appalling that rightly the casino considers it inconceivable that someone could win on it. This is why the sadists that do the promotions always hand their free spins out on it.:mad::mad:
xxx.luckymobileslots.com/big-wins/student-wins-on-starburst-slot/
 

KasinoKing

WebMeister & Slotaholic..
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The game is so appalling that rightly the casino considers it inconceivable that someone could win on it. This is why the sadists that do the promotions always hand their free spins out on it.:mad::mad:
Actually I think the real reason is that it's only 10 lines - so free-spins at minimum bets cost the casino less than just about any other NetEnt game.
Though the very low variance could be a factor also...

KK
 

Valhalla

The Professional
MM
It's routine for casinos to verify large or extraordinary wins with the software provider, which usually takes 5-7 days. If you were running a casino and had a large liability you'd want to check it was authentic before shoving 20k in someone's Neteller...

Mind you, this is St*rb*rst we are talking about, a game which pays nothing to anybody anywhere ever. Chopley tried 500k spins in order to see if he could get the 500x screen of bars/wilds. He never got much past 300x stake.

The game is so appalling that rightly the casino considers it inconceivable that someone could win on it. This is why the sadists that do the promotions always hand their free spins out on it.:mad::mad:
It really is gash. I used to like it, but it's one of those games that will never surprise you with a nice lift. You might hit 50x bet and then have 1x bet at most for 100 spins.
It's horrific :rolleyes:
 

Finn

Senior Member
MM
xxx.luckymobileslots.com/big-wins/student-wins-on-starburst-slot/
I don't think that story is the one mentioned in the OP. You don't put out winner interview usually before verification.

Using google with keywords

starburst 20k askgamblers

gave the the link to the complaint to that probably inspired the original post.

Anyway, the casino seems to have pretty good reputation, so they will probably pay out once NetEnt has verified the win.
 

dunover

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"Niklas clearly agreed with us as in under less than 24 hours of having registered and signed up to Vera & John casino he won more than enough to make him jump around the room in disbelief.

He came in at first just to play for fun. Test out the casino, see what it was about. This was evening one. The next day, he decided to try his luck and play for real money on Starburst. This was for the big win. He budgeted carefully, bet conservatively and went for it. Within 21 minutes he had won €20,000 and was kissing the ground Vera&John casino walks on.

“I really cannot believe it.” He told the staff at the bright blue mobile casino “Even though I knew I wasn’t playing with fake money it was hard to believe that I actually won real cash.”


Neither can I!!

What UTTER bullcrap! Now, assuming a moderate deposit and a 500x max win which never happens, how does this work?

1. So, let's say this 'impoverished' student could afford e100 with 100% SUB (it states his first deposit btw). He's got e200 to play with. He's restricted on his max bet due to bonus max stake terms. If it's his first time he'll play conservatively at 1 or maybe 2e a spin. He would need to wager about 4000 euros. So let's say he got lucky and hit 300x on a 2e bet, he can then raise his stake but still has to make hundreds of spins to make WR before he can raise his stake to 10 or 100e a spin. Starburst plays at about 300 spins an hour (of course unless this 'novice' was start-stopping..)so explain '21 minutes'??

2. He doesn't take a bonus, deposits and being 'conservative' goes on a suicide bet (poor student, tut-tut!) of say 10e a spin. He gets lucky and say gets 100-200x stake, and continues to raise. As we all know, St*rb*rst has a habit of throwing continuous big wins in spin-after-spin regardless of stake....:rolleyes: In '21 minutes' he has 20k. So he's done all this in about 100-140 spins? PISS-OFF!!!

I hope the VeraJohn rep can come here and explain the deposit/bonus? and stakes this player made, and the notable wins at whatever stake and the distance between them in spins. I.E. a play log.

Until he does, this story stinks like a glassblower's armpit.:confused:
 
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spintee

Ueber Meister
webby
mm2
I don't think that story is the one mentioned in the OP. You don't put out winner interview usually before verification.

Using google with keywords

starburst 20k askgamblers

gave the the link to the complaint to that probably inspired the original post.

Anyway, the casino seems to have pretty good reputation, so they will probably pay out once NetEnt has verified the win.
I did take a look at ask's but my link was an example, Ive just had a few thousands test spins on £100 spins and max win was 60x bet
 

dunover

Unofficial T&C's Editor
Staff member
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A win of less than £1.5k and less than 820 times the bet needed verification by MG? Or is that screenshot before the Joker multiplier was applied?
It's AFTER the joker. This is BS IMO - I had 2550x stake in a 4-reel shitstorm on TS2 at Casino LaVida yielding more than this win of Nicola's and was paid in 3 days, inc. pending with NO verification. The casino has made this decision, I doubt 32red or Guts etc. would bat an eyelid (no pun intended..:) ) at a little win like that.
 

Tirilej

Still a Lady
CAG
MM
What UTTER bullcrap! Now, assuming a moderate deposit and a 500x max win which never happens, how does this work?
Forget about the bonus. There you can cashout early if you haven't touched it.

The time must be way off anyway. But is this you talk about the complaint about not having been paid yet because they are investigating?
I don't have time to go read it.
 
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