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Question Can casinos just decide not to pay you because the game was paying out too much?

Discussion in 'Online Casinos' started by Casino2014man, Mar 12, 2015.

    Mar 12, 2015
  1. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Hi All

    Sorry if this has been asked before, but I was looking at another well known casino complaints forum and was astounded by one of the responses.

    Somebody won near 20k on Starburst (How, I have no idea).

    The casino in question seem to if I understand correctly have told this person that the game appeared to be paying out abnormally therefore they are looking into it so will not pay the withdrawal at this time.

    I know they have terms etc in place for game abnormalities, but Starburst being so popular and Netent this really surprised me.

    I just cannot imagine how angry I would be if I had been told that.. I have played slots that I feel abnormally take all your money and go hundreds of spins without any result. I doubt that would be investigated.

    What are your thoughts?
     
  2. Mar 12, 2015
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I wonder if it's Johnny who have been playing :D

    I guess many casinos want to do a check if there is such high winnings on a game that normally don't pay out that much.
    I wonder what the betsize was:rolleyes:

    I don't know more about the complaint but if they are just investigating it then why is the guy so worried that he starts to complain?
     
    2 people like this.
  4. Mar 12, 2015
  5. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    I guess it depends on what the actual abnormality is? If an error is suspected to have occurred then the casino does have the right to investigate such errors. But to refuse payout because it's been paying out a lot is 100% wrong. Provided the game is playing and paying within it's specifications then I can see no reason to refuse payout barring the usual breach of bonus terms or what have you.
     
  6. Mar 12, 2015
  7. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    They are just investigating at present but I think it is irritating him or he is impatient.

    I can imagine it would stress me too though.
     
    1 person likes this.
  8. Mar 12, 2015
  9. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    I'm sure he will be along soon with a new alias if it is! :p

    I was wondering that myself. Could be a player who is worried because he done something naughty or it could be a player who bet big and got lucky and is worried they are trying to pull a fast one. Hopefully it's the latter and all is well. :)

    What casino was it anyway?
     
    1 person likes this.
  10. Mar 12, 2015
  11. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Remember the screenshot Nicola posted a couple of days ago? The Dark Knight where Joker multiplied already huge win. That one, too, was investigated, and thankfully there was no glitch, just a lucky spin. It happened to me a couple of times on Avalon II, not big in terms of money,
    but in terms of multiplier, yes, the biggest one was roughly 50x win multiplier 4 times by Merlin.

    It's unusual, but slots are supposed to be random, so why shouldn't random shit happen :D

    They'll get a reply from NetEnt that no malfunction occurred and everything will be dandy.
     
    5 people like this.
  12. Mar 12, 2015
  13. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    I don't suppose you could do some legwork and find that screenshot miiisooo? :D
     
  14. Mar 12, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I can understand why casino's do it but for god sake there machines and bound to pay a big win once in a while, I would be suspicious with that kind of win on starburst,

    Its funny how they nether investigate when we keep losing or hear that machines have not paid out what they should of but hear all the time about paying out to much, Always seem to only go wrong in the favour of the casino
     
  16. Mar 12, 2015
  17. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    4 people like this.
  18. Mar 12, 2015
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It's routine for casinos to verify large or extraordinary wins with the software provider, which usually takes 5-7 days. If you were running a casino and had a large liability you'd want to check it was authentic before shoving 20k in someone's Neteller...

    Mind you, this is St*rb*rst we are talking about, a game which pays nothing to anybody anywhere ever. Chopley tried 500k spins in order to see if he could get the 500x screen of bars/wilds. He never got much past 300x stake.

    The game is so appalling that rightly the casino considers it inconceivable that someone could win on it. This is why the sadists that do the promotions always hand their free spins out on it.:mad::mad:
     
    9 people like this.
  20. Mar 12, 2015
  21. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
  22. Mar 12, 2015
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    xxx.luckymobileslots.com/big-wins/student-wins-on-starburst-slot/
     
    3 people like this.
  24. Mar 12, 2015
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Actually I think the real reason is that it's only 10 lines - so free-spins at minimum bets cost the casino less than just about any other NetEnt game.
    Though the very low variance could be a factor also...

    KK
     
    3 people like this.
  26. Mar 12, 2015
  27. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    It really is gash. I used to like it, but it's one of those games that will never surprise you with a nice lift. You might hit 50x bet and then have 1x bet at most for 100 spins.
    It's horrific :rolleyes:
     
    1 person likes this.
  28. Mar 12, 2015
  29. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    I don't think that story is the one mentioned in the OP. You don't put out winner interview usually before verification.

    Using google with keywords

    starburst 20k askgamblers

    gave the the link to the complaint to that probably inspired the original post.

    Anyway, the casino seems to have pretty good reputation, so they will probably pay out once NetEnt has verified the win.
     
  30. Mar 12, 2015
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    "Niklas clearly agreed with us as in under less than 24 hours of having registered and signed up to Vera & John casino he won more than enough to make him jump around the room in disbelief.

    He came in at first just to play for fun. Test out the casino, see what it was about. This was evening one. The next day, he decided to try his luck and play for real money on Starburst. This was for the big win. He budgeted carefully, bet conservatively and went for it. Within 21 minutes he had won €20,000 and was kissing the ground Vera&John casino walks on.

    “I really cannot believe it.” He told the staff at the bright blue mobile casino “Even though I knew I wasn’t playing with fake money it was hard to believe that I actually won real cash.”


    Neither can I!!

    What UTTER bullcrap! Now, assuming a moderate deposit and a 500x max win which never happens, how does this work?

    1. So, let's say this 'impoverished' student could afford e100 with 100% SUB (it states his first deposit btw). He's got e200 to play with. He's restricted on his max bet due to bonus max stake terms. If it's his first time he'll play conservatively at 1 or maybe 2e a spin. He would need to wager about 4000 euros. So let's say he got lucky and hit 300x on a 2e bet, he can then raise his stake but still has to make hundreds of spins to make WR before he can raise his stake to 10 or 100e a spin. Starburst plays at about 300 spins an hour (of course unless this 'novice' was start-stopping..)so explain '21 minutes'??

    2. He doesn't take a bonus, deposits and being 'conservative' goes on a suicide bet (poor student, tut-tut!) of say 10e a spin. He gets lucky and say gets 100-200x stake, and continues to raise. As we all know, St*rb*rst has a habit of throwing continuous big wins in spin-after-spin regardless of stake....:rolleyes: In '21 minutes' he has 20k. So he's done all this in about 100-140 spins? PISS-OFF!!!

    I hope the VeraJohn rep can come here and explain the deposit/bonus? and stakes this player made, and the notable wins at whatever stake and the distance between them in spins. I.E. a play log.

    Until he does, this story stinks like a glassblower's armpit.:confused:
     
    Last edited: Mar 12, 2015
    4 people like this.
  32. Mar 12, 2015
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I did take a look at ask's but my link was an example, Ive just had a few thousands test spins on £100 spins and max win was 60x bet
     
  34. Mar 12, 2015
  35. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
  36. Mar 12, 2015
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It's AFTER the joker. This is BS IMO - I had 2550x stake in a 4-reel shitstorm on TS2 at Casino LaVida yielding more than this win of Nicola's and was paid in 3 days, inc. pending with NO verification. The casino has made this decision, I doubt 32red or Guts etc. would bat an eyelid (no pun intended..:) ) at a little win like that.
     
    3 people like this.
  38. Mar 12, 2015
  39. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Forget about the bonus. There you can cashout early if you haven't touched it.

    The time must be way off anyway. But is this you talk about the complaint about not having been paid yet because they are investigating?
    I don't have time to go read it.
     
    1 person likes this.

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