1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Can a casino work out an individual players RTP?

Discussion in 'Online Casinos' started by xxshepxx, Feb 8, 2013.

    Feb 8, 2013
  1. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    Say I had deposited X - amount at a casino over the space of a week, and I wasn't happy with the play I recieved,

    Would it be unreasonable to ask CS to check my RTP to see where I'm at?

    I have seen others do this at 32red (not the casino in question)

    But I did ask another microgaming casino and they tell me this isnt possible, and everything is down to luck,

    Just wanted to be clear on the situation :)
     
  2. Feb 8, 2013
  3. the_riz

    the_riz Dormant account

    Occupation:
    Manager
    Location:
    perth, Scotland
    It's very possible. I've asked at many casinos live help for my RTP and the have gave me an answer no problem. That includes MG and Netent casinos. Scary stuff sometimes. Found out my RTP at 32Red was in 60's ahaha.

    I don't see how it would be unreasonable to say you werent happy however if you arent a high roller i doubt they would do anything other than say something like "maybe your luck will change soon"
     
  4. Feb 8, 2013
  5. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    Well at this certain casino I am a low roller

    I have deposited £120 over 7 days

    CAshed out nothing, which Im not too fussed about.

    I'm just annoyed at how quick my deposits have gone,
     
  6. Feb 8, 2013
  7. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    Just to get my point across I would say around 4 minutes per £20 deposit. at the lowest stake, usually 30p :mad:
     
  8. Feb 8, 2013
  9. the_riz

    the_riz Dormant account

    Occupation:
    Manager
    Location:
    perth, Scotland
    Exactly the same as me. I play the smallest bets unless im using a bonus (which i only use to increase playtime) and my deposits go too quickly. Ask live help if they can tell you you RTP and if its below what you are happy with you can always try asking for a free chip as a "Good will gesture". Not sure if it will work ive never asked for any freebies.

    You could also try some o0f the older slots like Osbournes or Hitman. They usually give some good playtime and maybe an occasional decent hit. Bit boring by todays games standards but todays games dont seem to pay at all unless your willing to pump endless amounts of cash into them.
     
    1 person likes this.
  10. Feb 8, 2013
  11. the_riz

    the_riz Dormant account

    Occupation:
    Manager
    Location:
    perth, Scotland
    I lasted 6 minutes with £30 playing the new "Fleece" game at 25p per spin. Highest win 90 something pence ahaha.:notworthy
     
  12. Feb 8, 2013
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    They can all definitely tell you your RTP.
    You could work it out yourself anyway, by extracting the data from PlayCheck - so why would they try to hide it?

    KK
     
    1 person likes this.
  14. Feb 8, 2013
  15. StevieG989

    StevieG989 Dormant account

    Occupation:
    Customer Service Rep
    Location:
    Dublin
    Yeah the new Fleece game is living up to its name for some players ha! 600+ spins in the end for me at 25c and 2 bonus rounds and I think max win was 5 euro something...
     
  16. Feb 8, 2013
  17. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    At the very least they can send you your play logs, once you have those it's pretty easy to work out the RTP by plugging them into Excel.

    If you get your logs off them I'm happy to help with that.

    Any casino that can't/won't send you your logs is seriously shady.

    What was the casino?
     
  18. Feb 9, 2013
  19. xxshepxx

    xxshepxx Senior Member PABnononaccred MM

    Occupation:
    mechanic
    Location:
    United Kingdom
    I was told after a lengthy discussion with another CS operator to e-mail the accounts manager, which I did do.

    I now regard the problem as solved, I am happy with the outcome.

    I shall not name the casino. The manager assured me that it was not common practice for them to mislead players and the CS operator who had misled me had been spoken to.

    I just wanted to make sure it was possible for them to supply my individual RTP before going any further, so once again Casinomeister comes up trumps :)

    Many thanks for the offer Chop.

    Thanks again guys :thumbsup:
     
    1 person likes this.
  20. Feb 9, 2013
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Its not unreasonable to ask for your RTP but if you had first expressed your dissatisfaction at your results support may be confused and state everything is down to luck.
     
  22. Feb 9, 2013
  23. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    They can't all tell you you're RTP, Maxino couldnt tell me.
     
  24. Feb 11, 2013
  25. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    I've been having some luck at Lucky Red Casino and Inetbet :) Scored two hundered dollar wins from both casinos :thumbsup: They were both able to tell me my RTP percentage, so I think it's generally down to the software.

    I did have a weird experience at Onbling casino though. They couldn't answer the question and according to the supervisor I was the first ever customer to ask. That was a bit confusing because other RTG casinos have been able to tell me. Onbling hasnt been around for long so it could be chalked up to lack of experience on live help's part. I was thinking since two RTG casinos could tell me the answer shouldnt Onbling be able to tell me? Can RTG tell an operator the players RTP percentage?
     
  26. Feb 11, 2013
  27. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    They can if they want too.

    No not all that long, but the group they belong to has or at the very least the people behind them and I can guarantee you they would know what your looking for, they are using the "Running an online casino for dummies" book though so it may explain it.
     
  28. Feb 11, 2013
  29. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    Not even the supervisor at Onbling could answer. Sounds about right :) I hope they have enough copies for the entire staff :rolleyes:
     

Share This Page