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Cake poker = trustworthy??????

Discussion in 'Poker Complaints' started by icexxx, Oct 26, 2007.

    Oct 26, 2007
  1. icexxx

    icexxx Dormant account

    Occupation:
    ---
    Location:
    finland
    Cake poker

    Have you got any problems with Cake poker???


    I tryed withdraw 400$ from cake poker a week ago (18/10/2007) but I haven't seen any money yet (25/10/2007).

    They sent this email (24/10/2007): (at first I sent email where i asked about that why it takes so long pay my widhrawal)

    "Thank you for your email. Our apologies for the delay in this issue please
    be assured our Cashier team is addressing this issue and should be in touch
    shortly. Thanks again for your patience in this matter."

    Support not seems very active. I sent email 2 days ago and I havent got any answer why I have not got my money.

    Terrible customer service and what is terrible is that they haven't paid yet those money to my neteller account.
    Havent seen this happen any other site.

    I joined their site through of pokersavvy.
     
  2. Oct 27, 2007
  3. icexxx

    icexxx Dormant account

    Occupation:
    ---
    Location:
    finland
    Yesterday (26/10/2007) I sent email again to Cake poker support and then they said that they willl send money back to my Cake poker account. I got money and then I withdrew again. Today (27/10/2007) I got my money to my neteller account.

    I m not very happy about that they not take any contact to me in a week when they haven't paid my withdrawal but anyway I got my money.
     
  4. Oct 30, 2007
  5. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I think this was an isolated incident. Cake has been one of the better US friendly poker rooms. Their software is terrible but they are above average in every other aspect IMO.
     
    1 person likes this.
  6. Nov 13, 2007
  7. DoverPro

    DoverPro Dormant account

    Occupation:
    Professional Gambler
    Location:
    Michigan
    Cake poker is OK

    HI Ice,

    I have been playing a Cake for over two years and have never had a problem with them. While I have never made a deposit there, I have won cash in several freerolls and accumulated some cash in my account. My first withdrawal took a bit more time than I expected, about three weeks, since then it has been quick and hassle free.

    There are a couple of software issues, like repeating blinds and bad seating on moves, but they work out in the long run. The ease of winning cash in the weekly freerolls outweighs the occasional snafu.

    It is also kind of a fun site, some good players there.
     
  8. Nov 13, 2007
  9. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Interesting, especially since they are only around a year old.
     
  10. Nov 14, 2007
  11. DoverPro

    DoverPro Dormant account

    Occupation:
    Professional Gambler
    Location:
    Michigan
    Sorry, maybe I was a little off.

    Time sure flies when you are having fun!

    I thought it was around two years, when you get old I guess dates tend to blur a bit, lol.

    Just checked it and I got my first payout from Cake in July of 2006, so I presume I joined before that. So let's make it 18 months, then.

    I was around for Cake startup and the "Piece of the Cake" startup promotion.

    One of the things I like to do is to find the newer rooms and join them at the start, when the cash is flowing, especially the freeroll promotions. I have been burned a few times, like with Tropical, but overall it works. As the rooms get larger with more players, I tend to cut back on the play.

    Cake has bumped their Saturday Freeroll to $500, so I have been back lately to try my luck when I am free on a Saturday afternoon.
     
  12. Nov 27, 2007
  13. mellowmenjo

    mellowmenjo Dormant account

    Occupation:
    bartender
    Location:
    Netherlands
    I played at cake from the start. A lot of problems with the software in the past. But it's getting better and better I think. I love the goldchipsies and cards.
    I withdraw 2 times. (300 and above) and both no problem! Both in 2 days as I can remember.

    gr. mellow
     
  14. Dec 11, 2007
  15. fatshaft

    fatshaft Full Member

    Location:
    Isle of Man
    Not had a single issue with withdrawals, CS also good, but my god the software is going backwards. Awful lack at almost any time of day, and from only a small increase in players, it is now almost unplayable.
     
  16. Dec 12, 2007
  17. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    Yeah isn't it amazing their software gets worse with time? I was just playing and the site randomly paused for 5-10 minutes.
     
  18. Dec 12, 2007
  19. 1819

    1819 Dormant account

    Occupation:
    retired athlete
    Location:
    ny,nj,fla
    lol. at least you can withdrawl. used to play there but cant withdrawl. they offer netteller, moneybookers, and epassport. no, no, and no. they do offer a check. 500 minimum. no thanx.
     
  20. Dec 12, 2007
  21. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I waited 6-8 weeks for a check that never came from them. The fact they are mailing checks, even for over $500 is news to me.
     
  22. Dec 13, 2007
  23. fatshaft

    fatshaft Full Member

    Location:
    Isle of Man
    They do offer Neteller. I presume you're eAmerican?
     
  24. Dec 13, 2007
  25. 1819

    1819 Dormant account

    Occupation:
    retired athlete
    Location:
    ny,nj,fla
    correct. when online gaming resumes with some sort of gameplan, here in the states, i still will only play at places that offer a check. i dont think it is wise to be giving out bank info to these fly by night e wallet companies. they are poppin up all over. who the hell knows where your bank info winds up. i do not even take markers anymore in vegas for the same reason. if a casino wants my money then they'll have to get it from me in the casino. they dont let me in their cash room so they should not be going into my bank.
     
  26. Dec 13, 2007
  27. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I opened a bank account just for epass and only keep $100 in it. I transfer all cashouts out the day they are received. I do the same thing with Paypal since I don't have much trust for them either.
     
  28. Jan 4, 2008
  29. kenny

    kenny Dormant account

    Occupation:
    gambling
    Location:
    spain
    I like Cake

    I like Cake....both the stuff you eat and the poker room.
    I have been playing there for the last 4 months and can only complain about the lag that happens some times.
    No probs. with deposits and withdrawals
     
  30. May 26, 2008
  31. jolub

    jolub Experienced Member

    Occupation:
    retired
    Location:
    Michigan, USA
    I had no problem making a withdrawal from Cake and I got my money quickly. However, that was in the days of ePassporte which is no longer an option.
     
  32. May 29, 2009
  33. NewOrleans

    NewOrleans Banned User

    Occupation:
    gambling
    Location:
    Canada New Brunswick
    Did you send your documents?You might have to do that...
    I play at cakepoker with a 33% rakeback deal and they do not deduct the bonus from the rakeback deal anymore,they also do not deduct comps,they have the best comps system in my opinion :) Major +EV situation
     
  34. May 29, 2009
  35. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    Ive played at cake a fair bit,ive had the same software issues that have been posted, lag ect, but always been paid in a timely manner, 24-48 hours ish

    oops just noticed the start date of the post,,, time for more coffee :what:
     
  36. Jan 27, 2010
  37. gamblerx

    gamblerx Banned User

    Occupation:
    financial services
    Location:
    Fuck YOU
    Cake poker

    i play at cake less often than i used to.its not their customer service or their software that turned me off about them its,in my experiences at the tables ive played at,the collusion and chip dumping that goes on between the russian players.now i know that this happens with people from every country but either these guys really dont care or they are to stupid to realize how what their doing is so obvious.ive just tried to find ways to use their tactics against them.
     

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