Be Aware Cafe Casino withholding winnings and won't discuss player complaints

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A player came to us reporting that they had winnings of US$2500 but the casino (cafecasino.lv) was ignoring their withdrawal requests.
We approached the casino and was told they'd only discuss the case with the player. We asked if the player could directly send them a statement of permission for us to discuss the case on their behalf. Their reply:
We won't discuss the matter with anyone but the player themselves regardless of what the player has requested as per our Company policy.

At least that was to the point: it's their company policy to not discuss cases regardless of what the player wishes. So be it:

Be Aware: Cafe Casino is withholding player winnings without explanation and refuses to discuss player complaints. Players are advised to go elsewhere.
 
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