Be Aware Cafe Casino withholding winnings and won't discuss player complaints


Complaints (PAB) Manager
Staff member
Jan 20, 2004
A player came to us reporting that they had winnings of US$2500 but the casino ( was ignoring their withdrawal requests.
We approached the casino and was told they'd only discuss the case with the player. We asked if the player could directly send them a statement of permission for us to discuss the case on their behalf. Their reply:
We won't discuss the matter with anyone but the player themselves regardless of what the player has requested as per our Company policy.

At least that was to the point: it's their company policy to not discuss cases regardless of what the player wishes. So be it:

Be Aware: Cafe Casino is withholding player winnings without explanation and refuses to discuss player complaints. Players are advised to go elsewhere.