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Caddell Casinos

Discussion in 'Online Casinos' started by Deeplay, Dec 6, 2017.

    Dec 6, 2017
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well I made a deposit at one of the Caddell group "Play Grand Casino"

    got to a withdraw, then usual document request. Still waiting almost 48 hours later and withdraw still pending.
    When I contact support they tell me min 48 working hours pending on withdraw, and on documents

    Any one had recent experience with this lot ?
     
  2. Dec 6, 2017
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Lots matey, lots

    They, to be polite are VERY erratic

    Average pay time for withdrawals from experience is around the 30 hour mark (it then shows 'accepted' in your history under 'account' tab)

    Casimba seem to be a lot faster (when I say faster, under 24h)

    I recently had one at G' Day which took 5 days!!!! (Finally, eventually found out that my account had been selected for a random audit which caused this 'one off' excessive delay, chose to believe agent to cut an already very lengthy chat session)

    Handful which have been around the 50-55 hours so just over their advertised 48h. ( I feel this will be the case with yours here)

    FTR, they've never requested doc's either, I just sent em myself but not for all and still w/d's were processed.

    Best advice I can give here also Deeplay is don't bother with their support, reading between the lines they are trained to tell you NOTHING and read from their scripted replies and refer over and gain to their terms.

    Summary: Trustworthy but patience required, also don't win too much ;)
     
  4. Dec 6, 2017
  5. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    They are trustworthy but their policy isnt to please customers. Its to do things at their own pace in a somewhat reasonable time and there is no way around it. You play at caddell, you must accept this is how they operate or you wont be a happy camper with them ever.
     
  6. Dec 6, 2017
  7. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    cheers for the info - I did speak to support and as said here. Stock replies. Seems like the day I sent the documents does not count with the 48 hour rule to verify ... and have another 24 hours to wait. Then some for the withdraw. ;-)

    Slow pay is better than no pay ... but lets see.:thumbsup:
     
  8. Dec 6, 2017
  9. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    I too also made my first deposit with playgrandcasino and won 1700 from a 30 deposit after wagering. They refused to verify my i.d through one of the many other cadell sites i am verified at. And instead harassed me for passport i.d for over a week even though i told them it had expired. They finally settled on my birth certificate as a from of i.d, But only as a one off as a gesture of goodwill. So i did receive the money but nearly 2 weeks of going back and forth via email and live chat. Made me less likely to take one of these deposit bonuses up again anytime in the near future. There wagering on certain games etc is all over the place. If they didn't have BTG slots i wouldn't of signed up to be honest.
     
  10. Dec 6, 2017
  11. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well now they have put a temporary hold on my account until it is verified ... and they asked again for my documents even though
    they had confirmed with me Monday they were received and being reviewed. With draw still pending documents still not reviewed (if they can find them ) as
    I head into day 3 on this all for a withdraw of under £700.

    Live support useless reading from scripts, took forever.

    Any one promoting this bunch of garbage sites think again. I am starting to smell bullshit here

    Soon as im paid Im closing down all my accounts with Caddell / White Hat gaming

    avoid them they are crap!
     
  12. Dec 6, 2017
  13. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    I feel your pain bud. They messed me around saying my passport that was out of date was fine as i.d. Then saying no it would have to be in date. Just messing me around in the hopes i would reverse. I would be very careful playing here with a bonus :(
     
  14. Dec 6, 2017
  15. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yeah I hear you. Pathetic all the dicking around in the hope I reverse. Which I wont. I would hate to win big with this group. Thank god no bonus for this winning deposit. With or with out a bonus this is a group of casinos that need to be approached with caution... If at all.
     
  16. Dec 6, 2017
  17. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    Ive had terrible experience with ONE casino from this group a while ago

    Waited five days for an email, then waited over 45 minutes on live chat to find out if they had received my email.

    Utter joke, I avoid every matrix and caddell casinos like the plague
     
  18. Dec 6, 2017
  19. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It sounds like your favorit casinos are still closed since you are trying new ones :p

    No reversing. I want an update when it's recieved :)
     
  20. Dec 6, 2017
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Weird. I personally like the Caddell sites, never ever had a w/d take more than 48 hours, even my first one for 1800 when I hit the 5-scatters on DoA at G'day. The only issue I had is that they are a bit incommunicative. When I made my first ever w/d I submitted docs without being asked, and was paid 46 hours later, no acknowledgement. I have played at all of them and w/d at about half, always the same, I submit docs without being asked, hear nothing, check back 2 days later and it's processed. Every time. As Jono said some of them now pay in 24 hours.
     
  22. Dec 6, 2017
  23. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    I have nothing but praise for 21casino. :)

    I have had some damn fine wins there, and the money is in my bank within a day or two/three, and considering the vagaries of the UK banking system, that is perfectly acceptable.

    Strictly speaking, they are White Hat Gaming, but a part of Caddell, I believe.

    I don't recall having had any problems identifying myself, compared to some of the other sites out there.
     
  24. Dec 7, 2017
  25. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well I dont normally go for bonuses but me being a NOB ... I decided to try some bonus play .... never again!

    I didnt even get far on the bonus and ended up making straight deposits when the win came. A few accounts still closed until early in the new year though
    but im not going mad with my vice ... so thats good ;-) is it ? :eek2::eek2::D:confused::p
     
  26. Dec 7, 2017
  27. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well im into day 3 ... and still nothing. Sent my passport, (front and back ) ... council tax bill, copy of debit cards ...

    same as i do or all casinos. They have dropped the ball on this one though for sure right now. Cant even access my account to check status of my withdraw

    and support in the end after going back to them a 3rd time and waiting 25 minutes I gave up. So lets see what tomorrow brings. but im not holding my breath right now.
     
  28. Dec 7, 2017
  29. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well saga continues with the bullshit from Playgrand Casino.

    My account finally verfied but they cant give a time frame on when I will be likely to get my money -
    last response to me when I asked a simple of question "when will the money be paid" they sent the below :

    "As soon as we have received feedback, you will be notified via email. We follow up on your withdrawal request as well. "

    Now they have stopped answering my emails, and Live support gave what was the best answer of the year for me

    "Sorry I dont know"

    at least she was being honest :cool:

    Anyway based on my experience so far this week play here at your own risk. Soon as I have my money (if they pay) this terrible group wont see another penny from me.
     
  30. Dec 7, 2017
  31. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Them banning me probably saved me a lot of grief.

    I had the same issues with verification at Fruity Casa - I was told that my passport Date of Birth didn't match what i'd put in, It did. Cue a 10 minute chat session with me saying 'what DOB is on the system' and them proceeding to tell me xx/xx/xxxx. It was the same as the passport i scanned in but they continued to say it was different.

    The only thing they had going for them was they tended to send a lot of spins/offers at the time. Other than that, withdrawals were average etc.

    Good luck
     
  32. Dec 7, 2017
  33. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Ok sorry to keep going on but think people should know this. Documents approved now. But no withdraw - I requested the withdraw Monday 4th December

    waited until today for docs approved. Then chased up the withdraw was told it will now enter a new 48 hour pending period ... I replied saying it has already been 3 days and then i get the below reply from the CS

    Quote :

    "Thank you for contacting Casino Support.

    Kindly note that your withdrawal only enters the pending period once all of your documentation was verified today.

    Your withdrawal is currently in the 48 business hour pending period.

    After the pending period has passed, please allow up to a further 1 business day for the processing and review of your withdrawal.

    Once Approved, please kindly allow 3-5 business days for the funds to clear with your financial institute.

    Please note that the above does not include weekends or banking holidays.

    We trust this information has been of assistance."


    So be warned this casino is doing everything it can now NOT to pay in the hope I reverse. It is utter BS that now I have to go another
    48 hours - plus 1 further business day before they will process. When I told them its back to skrill the live support said this can take
    an extra 5 days.


    Avoid these casinos under Caddell at all costs unless you like waiting for payment and being fobbed of at every stage. !!

    Edit : just went to live support asked them to confirm the above. She did, and said that it is now PlayGrands casino policy to only start
    pending periods from when documents are approved. And then it will go a further 24 hours review -then I could not believe what she said
    the pending period is a "COOLING OFF PERIOD" which we know is "if you want to reverse" told her i dont need any cool off period
    just want to be paid. Disgusting behavior from a casino.

    Then after the further 24 hours "game play review" when authorized will be processed to my skrill but to allow a further 5 working days for this. And for all future withdraws (not that i will ever play here again )
    to allow upto 5 working days for payments to be reviewed and then processed.
     
  34. Dec 8, 2017
  35. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Just lock the account down for a week, with the time-out facility, and forget about it. I find it's best to let them do their thing, if it takes a week, so be it. Rather than letting it eat you up inside.
     
  36. Dec 9, 2017
  37. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Appreciate the idea and would usually work with most places.

    However given their "extreme" policies and excessively needless over protective rules (for themselves) I'd tread very carefully before doing this, can of worms scenario for sure if ever I saw one.
     
  38. Dec 9, 2017
  39. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Well I got paid in the end - 6 days to get my money. My own personal opinion is never again.

    Account closed I wont be going back. And to get paid had to go through many loops and many emails.
    Has to be the worst support I have experienced in years. Anyway this are just my own views. But for me
    they wont see another penny of me.

    And true Jono can of worms possibilities for sure .
     

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