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Caddell Casinos

Discussion in 'Online Casinos' started by Deeplay, Dec 6, 2017 at 2:42 PM.

  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Well I made a deposit at one of the Caddell group "Play Grand Casino"

    got to a withdraw, then usual document request. Still waiting almost 48 hours later and withdraw still pending.
    When I contact support they tell me min 48 working hours pending on withdraw, and on documents

    Any one had recent experience with this lot ?
     
  2. Jono777

    Jono777 Senior Member CAG mm4 mm1

    Lots matey, lots

    They, to be polite are VERY erratic

    Average pay time for withdrawals from experience is around the 30 hour mark (it then shows 'accepted' in your history under 'account' tab)

    Casimba seem to be a lot faster (when I say faster, under 24h)

    I recently had one at G' Day which took 5 days!!!! (Finally, eventually found out that my account had been selected for a random audit which caused this 'one off' excessive delay, chose to believe agent to cut an already very lengthy chat session)

    Handful which have been around the 50-55 hours so just over their advertised 48h. ( I feel this will be the case with yours here)

    FTR, they've never requested doc's either, I just sent em myself but not for all and still w/d's were processed.

    Best advice I can give here also Deeplay is don't bother with their support, reading between the lines they are trained to tell you NOTHING and read from their scripted replies and refer over and gain to their terms.

    Summary: Trustworthy but patience required, also don't win too much ;)
     
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    They are trustworthy but their policy isnt to please customers. Its to do things at their own pace in a somewhat reasonable time and there is no way around it. You play at caddell, you must accept this is how they operate or you wont be a happy camper with them ever.
     
  4. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    cheers for the info - I did speak to support and as said here. Stock replies. Seems like the day I sent the documents does not count with the 48 hour rule to verify ... and have another 24 hours to wait. Then some for the withdraw. ;-)

    Slow pay is better than no pay ... but lets see.:thumbsup:
     
  5. kou187

    kou187 Senior Member MM

    I too also made my first deposit with playgrandcasino and won 1700 from a 30 deposit after wagering. They refused to verify my i.d through one of the many other cadell sites i am verified at. And instead harassed me for passport i.d for over a week even though i told them it had expired. They finally settled on my birth certificate as a from of i.d, But only as a one off as a gesture of goodwill. So i did receive the money but nearly 2 weeks of going back and forth via email and live chat. Made me less likely to take one of these deposit bonuses up again anytime in the near future. There wagering on certain games etc is all over the place. If they didn't have BTG slots i wouldn't of signed up to be honest.
     
  6. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Well now they have put a temporary hold on my account until it is verified ... and they asked again for my documents even though
    they had confirmed with me Monday they were received and being reviewed. With draw still pending documents still not reviewed (if they can find them ) as
    I head into day 3 on this all for a withdraw of under £700.

    Live support useless reading from scripts, took forever.

    Any one promoting this bunch of garbage sites think again. I am starting to smell bullshit here

    Soon as im paid Im closing down all my accounts with Caddell / White Hat gaming

    avoid them they are crap!
     
  7. kou187

    kou187 Senior Member MM

    I feel your pain bud. They messed me around saying my passport that was out of date was fine as i.d. Then saying no it would have to be in date. Just messing me around in the hopes i would reverse. I would be very careful playing here with a bonus :(
     
  8. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Yeah I hear you. Pathetic all the dicking around in the hope I reverse. Which I wont. I would hate to win big with this group. Thank god no bonus for this winning deposit. With or with out a bonus this is a group of casinos that need to be approached with caution... If at all.
     
  9. philderby1

    philderby1 Senior Member

    Ive had terrible experience with ONE casino from this group a while ago

    Waited five days for an email, then waited over 45 minutes on live chat to find out if they had received my email.

    Utter joke, I avoid every matrix and caddell casinos like the plague
     
  10. Tirilej

    Tirilej Still a Lady CAG MM

    It sounds like your favorit casinos are still closed since you are trying new ones :p

    No reversing. I want an update when it's recieved :)
     

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