C.M.Accredited Dimond Deal casino sucks..

[fast_eddie]

I'm playing live roulette and i hit #4 for a $1 straight up and it zooms in the number i'm waitng for the win to be credited to my account, bam the dealer logs out and game says unavalible. so when it comes back no record of my win. ok.(this is only part of the reason i'm mad, i understand that can happen) so i go right to customer chat and tell them, they say they will have security expert contact me via email. I have not placed a wager since the incident. security expert tells me via email, i had repeated log in attempts after that and doesnt mention the spin in question. So I want more and talk to a security expert in chat, they tell me first that my last wager was .50, you cant even wager less than a buck. thne she comes back after and says my last wager was in baccaret, what? then she tells me it was rouette and number ten was the winner. now there grasping at straws, so i want to know about the aborted spins, most sites keep records. more nonsense from the security person, i cant get a straight answer. I'm like it's my last spin how hard can it be to find my last bet placed, i can see if it was in the middle of a session and i contuned playing but come on. So i told the security expert that i am going to the cashier and making a withdrawl and never playing there again. I also to them I got their name frpm casinomesiter's list of accredited casinos and was going to report my findings. So I would stay away from them untill further notice. If they have inaccurated game records and poor customer service I say this is not a place you want to spend your hard eared money at, they are a unprofessional operation beware.... p.s. I will let you know if i recieve my check for the balance of money I had in my account. fast eddie

 

[fast_eddie]

The follow up from Diamond Deal

Thanks for choosing Diamond Deal Casino. It is a pleasure to be of your assistance.

Regarding your previous message, allow me to inform you that we are really sorry about how you feel about our casino. We would like to assure you that the mission of our casino is to develop a good reputation and take care of our customers. We try to offer all the best games with quality service, to ensure that our customers will have a pleasurable experience.

Please note that we have confirmed with our software provider that the game round you are referring to did not take place since the situation was performed during the dealer's switch. Due to this situation, any bet was returned to the playable balance.

We have been in business for more than seven years, and so far we are proud to inform you we have paid thousands of happy players their winnings. We would like to thank you in advance for your understanding and cooperation on this matter.

So in hence what their saying is the dealer spun the ball, they zoomed in on the winner, which I had and the dealer uplugged and they switched dealers and thus the round didn't take place. Ok. fine the spin didn't count, but then when asked could not provide my last wager infomation, claimed my bet was 50. cents, when roulette is a dollar minimum, said my last wager was placed on baracerat, when it was roulette. They are a mess there, they don't know what their talking about and are full of it. Stay away from them. I also play at Casinowebcam and once had this happen once, and boom in one chat they credited my account. Even though they said it was an aborted spin and they didn't have to pay me. I guess I will return to play there.

 

[nafanny29]

Please note that we have confirmed with our software provider that the game round you are referring to did not take place since the situation was performed during the dealer's switch. Due to this situation, any bet was returned to the playable balance.

I'm playing live roulette and i hit #4 for a $1 straight up and it zooms in the number i'm waitng for the win to be credited to my account, bam the dealer logs out and game says unavalible. so when it comes back no record of my win.

Well somethings not right here, imagine that was a $200 bet on number 4 and there would be a HUGE issue.

If as you say the dealer spun the ball and it landed in slot 4 and the camera zoomed in on it then I would say that is a valid spin. Surely they dont switch dealers until a spin is complete and all results logged by their computers.

Somethings not right.

 

[amandajm]

# It's not okay to switch off a game in mid-flow with wagers upon it.
## Seems to me the player should be paid the $36.
### Whoever involved in the running of the game should be glad for the live feedback at limited outlay and hassle to themselves.

 

[nektar4d]

It has happened also to me

I'm playing live roulette and i hit #4 for a $1 straight up and it zooms in the number i'm waitng for the win to be credited to my account, bam the dealer logs out and game says unavalible. so when it comes back no record of my win. fast eddie

The same has happened a couple of times (cant remember which casinos, it was long ago) and the final result was that the casinos cant help in this matter. It must probably be a problem of playtech itself. I remember that they couldnt locate the correct records...
There was another time that the roulette disconnected but when I re-logined the winnings were ok.
After you re-login was your number (4) on the last winning numbers column?
Does your own playing history shows the wager on 4?

This incident made me think then that perhaps live roulette may not be live at all and may be a video pre-recorded session, where the software "chooses" the winning number-video according to the best profit by comparing the total money of the players connected to it. There is time for that during the spinning. Remember all playtech casinos share the same live roulette table, so there are many players connected at the same time. I remember also that in the past they were repeating rounds often claiming that the ball has to spin more than 3 times...seeming that the server didn't calculate the final number outcome...?
I am not sure though if this happens. Seems to me a big issue. Yet whenever I try to take advantage of this scenario as a single player (playing against the majority of other players), I generally have good results (!?)

About the support of the specific casino: I have tried Sun Palace of the same group for some time now and the support was great. I believe that if you test them on other cases (except the one u describe where technically they cant help), u will get positive experiences.
In this case, I think you will have no results. My personal suggestion: Forget it and move on, enjoy playing

 

[fast_eddie]

The same has happened a couple of times (cant remember which casinos, it was long ago) and the final result was that the casinos cant help in this matter. It must probably be a problem of playtech itself. I remember that they couldnt locate the correct records...
There was another time that the roulette disconnected but when I re-logined the winnings were ok.
After you re-login was your number (4) on the last winning numbers column?
Does your own playing history shows the wager on 4?

This incident made me think then that perhaps live roulette may not be live at all and may be a video pre-recorded session, where the software "chooses" the winning number-video according to the best profit by comparing the total money of the players connected to it. There is time for that during the spinning. Remember all playtech casinos share the same live roulette table, so there are many players connected at the same time. I remember also that in the past they were repeating rounds often claiming that the ball has to spin more than 3 times...seeming that the server didn't calculate the final number outcome...?


nektar4d, when it let me log back in it was a totally different dealer and the number was not on the column, it seemed to be a totally new feed. I also considered the fact of a prerecorded session but I am able to chat with the dealer, and see her release the ball, maybe in hollywood, lol they could fake that one but I would have to say I believe it's a live spin..also I did look at my game history and it showed like 10 spins, none of them were the last few spins, heck the claimed I played baccaret after that but I went to chat with c.s. and haven't made a wager since, seems like that should be easy to find? I ope the send me a check for my account balance without a problem. Good Luck to you.

 

[nektar4d]

chatting is not by the dealer

when it let me log back in it was a totally different dealer and the number was not on the column, it seemed to be a totally new feed. I also considered the fact of a prerecorded session but I am able to chat with the dealer

Just a note:
Its not the dealer who chats with u, its support personnel separately for each casino, most probably from the central playtech support team. Its impossible for 1 dealer to spin and chat to 50 or more players around...If u need proof of that just login in to the live roulette from different casinos simultaneously and you will see different chats of course!
Yet the dealer can see the general chat and respond to something unusual request if necessary.

Good luck also fast_eddie to your next gaming adventures (u will get paid by them)

 

[The Dude]

Hi fast-eddie,

When posting a complaint, ensure that you make an attempt to contact the casino rep so that they can try and assist you with whatever problem you're having. By posting xyz casino sucks is not conducive to solving any problems, especially if it is something that they don't have much control over.

Please think about what you are trying to accomplish before posting a complaint. Thank you.

 

[fast_eddie]

Hi fast-eddie,

When posting a complaint, ensure that you make an attempt to contact the casino rep so that they can try and assist you with whatever problem you're having. By posting xyz casino sucks is not conducive to solving any problems, especially if it is something that they don't have much control over.

Please think about what you are trying to accomplish before posting a complaint. Thank you.

I know exactly what I was trying to accomplish, I don't give a rat's ass about the $30 bucks I should have been paid, I wanted to tell me what the spin beofre the aported spin was and then I wanted then to tell me why the dealer logged out after the spin was finished and the zoomed in on the winner and why they didn't credit my account, and all I got was I was playing bacerrat last and vailed attempts at them guessing what spin I was talking about even though I told them 100 times that I was the last bet I made and was going to place another bet till this got resolved and theys till couldn't locate the spin in question. An after all that all I got was a bunch of emails with no facts to resolve the matter. So the customer service/ security dept or whatever it's called does suck till they show my anything different and I also emailed them a copy of my post above and they said oh were sorry you feel that way we have lots of satified players. That's means they don't care and don't want to take the time to look into the matter so In my opinion they suck. Problem solved. I will be placing my bets elsewhere and people can form their own opinions about them, and I am moving on and will only respond to this thread,you won't see 100 posts from me trashing them because I'm a stand up guy. Play there at your own risk.............end of story.....

 

[chuchu59]

Fast_eddie,

Did they confirm your bet? There is a button to confirm your bet. Merely placing your bet on any number does not mean that the bet is accepted. If there are technical glitches or you are timed out,the bet should be returned back to you immediately. The balance should show that. Otherwise, regardless of what excuse they give, as long as the ball lands in your number of your choice, you should be paid even if you are disconnected right afterwards.

I dont mean to offend but could you consider paragraphing your posts for easier reading. I am getting old and cant really follow such long paragraphs.

 

[The Dude]

...I dont mean to offend but could you consider paragraphing your posts for easier reading. I am getting old and cant really follow such long paragraphs.

This should be noted - when postings like this are difficult to read (no paragraph structure), many members will skip them and go on to the next.

 

[The Dude]

I know exactly what I was trying to accomplish, I don't give a rat's ass about the $30 bucks I should have been paid, I wanted to tell me what the spin beofre the aported spin was and then I wanted then to tell me why the dealer logged out after the spin was finished and the zoomed in on the winner and why they didn't credit my account, and all I got was I was playing bacerrat last and vailed attempts at them guessing what spin I was talking about even though I told them 100 times that I was the last bet I made and was going to place another bet till this got resolved and theys till couldn't locate the spin in question. An after all that all I got was a bunch of emails with no facts to resolve the matter. So the customer service/ security dept or whatever it's called does suck till they show my anything different and I also emailed them a copy of my post above and they said oh were sorry you feel that way we have lots of satified players. That's means they don't care and don't want to take the time to look into the matter so In my opinion they suck. Problem solved. I will be placing my bets elsewhere and people can form their own opinions about them, and I am moving on and will only respond to this thread,you won't see 100 posts from me trashing them because I'm a stand up guy. Play there at your own risk.............end of story.....

Okay, I'll be blunt with you - when voicing a complaint you have to be clear and to the point. I'm reading what you have just posted, and honestly, I think my eyeballs are starting to bleed. I'm not ragging on you -- I'm just pointing out that if you are making these sorts of posts that are very poorly constructed - I can only guess what your emails look like. The casino might not have understood a damn thing you were saying.

I'm trying to figure out why you think this casino in particular sucks - specifically their customer service, when it looks like they addressed your issue right away. How does that customer service "suck"? They gave you answers - that's their job, and they did their job as far as I am concerned.

If you have an issue, then it may possibly be with the software provider. I can have them look into this if need be.

 

[Suited72]

I dont think hes looking to get his $30 back but just to leave this as a note in case other people expierience the same issue - in which case its useful if it happens on a larger bet to someone else.

 

[AceMan76]

I think fast_eddie is upset because customer service told him two things:
(1) His last bet was on baccarat [but it wasn't, it was on roulette]; and
(2) His last bet was for 50 cents [which is impossible].

If giving an "answer" is doing their job, what about answers that are incorrect or false? I would be very afraid of receiving answers like this because it smacks of incompetence. I can see where fast_eddie thought they were grasping at straws trying to give him an explanation.

 

[amandajm]

I'm playing live roulette and i hit #4 for a $1 straight up and it zooms in the number.

I'm waitng for the win to be credited to my account, bam the dealer logs out and game says unavalible.

so when it comes back no record of my win. ok.(this is only part of the reason i'm mad, i understand that can happen) so i go right to customer chat and tell them, they say they will have security expert contact me via email.

I have not placed a wager since the incident. security expert tells me via email, i had repeated log in attempts after that and doesnt mention the spin in question.

So I want more and talk to a security expert in chat, they tell me first that my last wager was .50, you cant even wager less than a buck.

Then she comes back after and says my last wager was in baccaret, what?

Then she tells me it was rouette and number ten was the winner. now they're grasping at straws, so i want to know about the aborted spins.(most sites keep records) More nonsense from the security person, i cant get a straight answer.

I'm like it's my last spin how hard can it be to find my last bet placed, i can see if it was in the middle of a session and i contuned playing but come on.

So i told the security expert that i am going to the cashier and making a withdrawl and never playing there again. I also to them I got their name frpm casinomesiter's list of accredited casinos and was going to report my findings.

So I would stay away from them untill further notice. If they have inaccurated game records and poor customer service I say this is not a place you want to spend your hard eared money at, they are a unprofessional operation beware....

p.s. I will let you know if i recieve my check for the balance of money I had in my account. fast eddie

By the last sentence I figured our Eddie was hoping to get paid the money.

Aside that, it is not helpful to have a warning no one can grasp the nettle of immediately.

Aside that, the warning could do with corroberation of some descript.

Aside that, the possible problem could do with investigating.

Over to you Fast Ed.

 

[fast_eddie]

Fast_eddie,

Did they confirm your bet? There is a button to confirm your bet. Merely placing your bet on any number does not mean that the bet is accepted. If there are technical glitches or you are timed out,the bet should be returned back to you immediately. The balance should show that. Otherwise, regardless of what excuse they give, as long as the ball lands in your number of your choice, you should be paid even if you are disconnected right afterwards.

I dont mean to offend but could you consider paragraphing your posts for easier reading. I am getting old and cant really follow such long paragraphs.

Yes bet was confirmed, and after aborted spin when I finally was able to log bAck in about 5 minutes later my balance was the same with the wager having been returned. sorry about the long paragraphs as I talk to myself outload and tend to be long winded. lol.

 

[fast_eddie]

A side note,
my withdrawal is being processed as of 3/6/06 I will post
an update after I receive it.

 

[fast_eddie]

I dont think hes looking to get his $30 back but just to leave this as a note in case other people expierience the same issue - in which case its useful if it happens on a larger bet to someone else.

Suited72., You are correct. we will call this case #1, maybe
this will get tossed out and there will never be another
problem posted about them. But if someone playing there
runs into the same problem or another problem let the record show.

 

[fast_eddie]

I think fast_eddie is upset because customer service told him two things:
(1) His last bet was on baccarat [but it wasn't, it was on roulette]; and
(2) His last bet was for 50 cents [which is impossible].

If giving an "answer" is doing their job, what about answers that are incorrect or false? I would be very afraid of receiving answers like this because it smacks of incompetence. I can see where fast_eddie thought they were grasping at straws trying to give him an explanation.

Aceman76, You understand me 100%....

 

[fast_eddie]

Okay, I'll be blunt with you - when voicing a complaint you have to be clear and to the point. I'm reading what you have just posted, and honestly, I think my eyeballs are starting to bleed. I'm not ragging on you -- I'm just pointing out that if you are making these sorts of posts that are very poorly constructed - I can only guess what your emails look like. The casino might not have understood a damn thing you were saying.

I'm trying to figure out why you think this casino in particular sucks - specifically their customer service, when it looks like they addressed your issue right away. How does that customer service "suck"? They gave you answers - that's their job, and they did their job as far as I am concerned.

If you have an issue, then it may possibly be with the software provider. I can have them look into this if need be.

sorry for the bloody eye balls, point well taken. Just a little
nerved by the lack of information about my bet history
and what game they said i was playing, they couldn't retrive the correct bet history.
By the way, I thought casinowebcam was on the accredited list
at one time?

 

[The Dude]

sorry for the bloody eye balls, point well taken. Just a little
nerved by the lack of information about my bet history
and what game they said i was playing, they couldn't retrive the correct bet history.
By the way, I thought casinowebcam was on the accredited list
at one time?

I have someone checking into this to see what's up.

True, Casinowebcam was listed here, but after Adam Anhang's tragic departure there were a number of administrative gaps - so I felt it was best not to list them until these were ironed out. I'm pretty sure I mentioned this somewhere.

As soon as I feel comfortable with them again, they'll be coming back on board.

If giving an "answer" is doing their job, what about answers that are incorrect or false? I would be very afraid of receiving answers like this because it smacks of incompetence. I can see where fast_eddie thought they were grasping at straws trying to give him an explanation.

Yeah true, but we don't know what the exact questions were that generated their actions and answers. As I implied earlier, there may have been misunderstandings between player and casino.

 

[Dirk Diggler]

Just thought I'd share a reason why i don't EVER play at any Main Street Group casinos - this little gem they have hidden away in the banking pages:

Also take note that any player that deposits and requests a withdrawal without having wagered AT LEAST 5 times the amount deposited will be charged processing fees in accordance with the deposit method used. Fees vary depending on the deposit method and those methods that can not be electronically refunded by us will have delivery fees that also vary depending on destination and delivery method.

So basically if you play here you are automatically tied in to a FIVE times wagering requirement even if you don't take a bonus

A friend of mine got charged $40 for a cashin because of this which i think is totally disgusting.

They dont even state it in the t&c's, it's hidden away towards the very bottom of the banking page. Hidden withdrawal fees are a big hate of mine, imagine walking into the MGM Grand in Vegas with $100, winning $1K and then them taking $40 off you because you didn't stake your $100 five times

It would never happen, and if they tried it they'd quickly go out of business. But then again should we be surprised by anything these playtechs do for the sake of scraping in a few more $.

 

[The Dude]

...So basically if you play here you are automatically tied in to a FIVE times wagering requirement even if you don't take a bonus

A friend of mine got charged $40 for a cashin because of this which i think is totally disgusting...

This term is protecting them from being used by money launderers. If they don't have something like that set up, crooks could dump big bucks and immediately withdraw it in another form.

 

[AussieDave]

This term is protecting them from being used by money launderers. If they don't have something like that set up, crooks could dump big bucks and immediately withdraw it in another form.

Sure this is possible, but don't see how this would deter anyone from laundering money. I'm sure if someone dropped $5K and had to pay $200 they wouldn't care.

The issue I see here is what's preventing the casino pulling this rule on every player? If they deposit via Neteller and withdraw via Neteller (or another web wallet) there is a paper trail. In that regard I agree with Dirk.

If this was really ment to discrouge crooks then attaching a large fee to an alternative payment (other than what was used) maybe a better alternative. Obviously if a player drops cash via CC that kinda makes this rule stupid. But I'm sure they could figure something out.

 

[Dirk Diggler]

I can understand one time or even two times, but FIVE times is ridiculous.

I'm not aware of a single other casino that has anything like this excessive requirement - the most I've seen is two times.

Also they should have this in their terms and conditions, not hidden away at the bottom of the banking section.