Bye LVbet, it was fun whilst it lasted.

[CasinoNinja]

Thanks @bamberfishcake

 

[EkJR]

Nothing wrong with casinos' thorough approach. I mean if I'd lost £10,000 over six months, and somehow won £2K at a later date, I expect those alarms to be triggered. Neeooo neeooo!

I would also sincerely hope to think that if I won the Euromillions that it wouldn't impact my life negatively, and that it can be accepted, and that making a few deposits out of this pot shows no contradictions (eg 21/7/20 - debit - £2000 - Al Qaeda) nor that it would impact my life negatively!

One can but laugh at the absurdity of the on-the-fly criteria applied

Ha, imagine winning Euromillions and you get a "SOW request" to hold it up lol. "Sorry, your bank statement is blurry, the corner of the page isnt showing"

 

[EkJR]

LVbet rep is great on here, says it how it is. Decent site as well. Piss all over the likes of VS, Casumo etc.

 

[colinsunderland]

No one gets addicted to having plumbers come round at £50 per hour to pretend to fix pipes that don't need fixing.

there was a series of films in the 70's suggesting some young ladies did do that

 

[LV BET]

Ha, imagine winning Euromillions and you get a "SOW request" to hold it up lol. "Sorry, your bank statement is blurry, the corner of the page isnt showing"

Now a suggestion like this.. I mean... is this a bet?

Can already imagine Max twitching when he gets a PAB about it

KR,
Tyler
LV BET

 

[LV BET]

I think most of the "big" providers are doing Visa Direct now, whether they've announced it or not.

Hi Guys,

I'd like to be transparent here. I've confirmed that we're not currently using Visa Direct system. We will look into the possibility of switching it on however the process is apparently not that easy.

KR
Tyler

 

[thr0b]

Hi Guys,

I'd like to be transparent here. I've confirmed that we're not currently using Visa Direct system. We will look into the possibility of switching it on however the process is apparently not that easy.

KR
Tyler

Well, all I'll say is that I've had transactions back to my card within hours; you might not officially be on it, but somewhere along the line it's working for me

 

[Nordog]

Well i like the honesty @LV BET . Its better to be upfront about issues, then ignore it.

I Will start using my LV account, cause i feel safe with reps like this.

 

[thr0b]

Well i like the honesty @LV BET . Its better to be upfront about issues, then ignore it.

I Will start using my LV account, cause i feel safe with reps like this.

Aye, I like L&L and LV brands at the moment. Both have great support, all of the big providers between them, and some unique games you don't get elsewhere. Pretty faultless.

 

[Luckyscouser45]

Is there a UK welcome package yet for this casino? According to this it's not :

LV BET Casino: €1000 + Up to 1000 LV Spins Welcome Package - Casinomeister

Also, do they run on the highest RTP? Do they support Visa Direct?

Answers from this thread makes it a positive experience, so I might register there for a punt if they are decent otherwise.

No visa direct yet

 

[Reelsoffun]

Unfortunately following UKGC procedure in relation to our request for Source of Funds, winnings from other casinos / bookmakers aren't considered as valid "income"or other wise".

Well that in itself is quite ridiculous, so if you have a 50k win at casino x you cant deposit 5k at casino y as you cant use proof from casino x ?

A mate of mine won like 3.5k from a FOBT machine, and the first thing he did was ask for a receipt so he had proof of the win as he planned to make a higher than normal deposit at his online casino and they accepted it eventually as he threatened to close his account, so hard to know how the UKGC really would rule on that? Like so they not going to trust a regulated licence holder to vouch for a customers win? What a shambles this all is.

No wonder its such a mess. Surely any decent casino tho will track its own customers so that if they have a large win or two say 10k for example they should not be worried about any subsequent spend of say 5-6k over coming days / weeks etc

Remind me not to play at your casino as if cant prove the wins from other casinos or the money I won from cash poker games with no real paper trail to provide.

Like other people have said if my own bank is ok with where my deposits and sources of income are from and that Im not a AML concern etc I really dont see why a casino cant just accept a bank balance as proof enough that the person can afford the deposit? Which then should satisfy then AML, SOW and affordability check.

Everybody's circumstances are different yet the UKGC and casinos are trying to apply a blanket approach to SOW and expecting everyone to provide sensitive info, which we don't know will be safe, casinos can't 100% be sure it will be safe, and with ID theft and fraud on the increase who realistically wants to give all and sundry personal financial details willy nilly.

This is on top of some casinos now checking credit reports for any red flags...... ?

I would say a lot of us are just recycling funds from our gambling kitty anyway so can look like more than it really is. Surely casinos can look at cases properly rather than "computer says no!"

Just to be clear this isn't aimed at your company personally its just a general dig at the SOW crap.

Rant over.

 

[LV BET]

Well that in itself is quite ridiculous, so if you have a 50k win at casino x you cant deposit 5k at casino y as you cant use proof from casino x ?

A mate of mine won like 3.5k from a FOBT machine, and the first thing he did was ask for a receipt so he had proof of the win as he planned to make a higher than normal deposit at his online casino and they accepted it eventually as he threatened to close his account, so hard to know how the UKGC really would rule on that? Like so they not going to trust a regulated licence holder to vouch for a customers win? What a shambles this all is.

No wonder its such a mess. Surely any decent casino tho will track its own customers so that if they have a large win or two say 10k for example they should not be worried about any subsequent spend of say 5-6k over coming days / weeks etc

Remind me not to play at your casino as if cant prove the wins from other casinos or the money I won from cash poker games with no real paper trail to provide.

Like other people have said if my own bank is ok with where my deposits and sources of income are from and that Im not a AML concern etc I really dont see why a casino cant just accept a bank balance as proof enough that the person can afford the deposit? Which then should satisfy then AML, SOW and affordability check.

Everybody's circumstances are different yet the UKGC and casinos are trying to apply a blanket approach to SOW and expecting everyone to provide sensitive info, which we don't know will be safe, casinos can't 100% be sure it will be safe, and with ID theft and fraud on the increase who realistically wants to give all and sundry personal financial details willy nilly.

This is on top of some casinos now checking credit reports for any red flags...... ?

I would say a lot of us are just recycling funds from our gambling kitty anyway so can look like more than it really is. Surely casinos can look at cases properly rather than "computer says no!"

Just to be clear this isn't aimed at your company personally its just a general dig at the SOW crap.

Rant over.

Hey Reels!

Just gonna throw in my 2c again here. And I appreciate this is not a rant aimed solely at LV BET.

"Well that in itself is quite ridiculous, so if you have a 50k win at casino x you cant deposit 5k at casino y as you cant use proof from casino x ?" - You can. In the sense that we'll accept that 50k as you having it if you can show it to us on a bank statement rather than let's say your LV BET Balance Reason being is, you showing me you have 50k in balance at XYZ casino doesn't really mean that 50k is still there (or not something you plan to use on that casino) by the time you deposited at our casino. While with a bank statement that's recent, we can at least clearly date the last time that the 50k was in there and see whether it's acceptable or not.

"Like other people have said if my own bank is ok with where my deposits and sources of income are from and that Im not a AML concern etc I really dont see why a casino cant just accept a bank balance as proof enough that the person can afford the deposit? Which then should satisfy then AML, SOW and affordability check." - Going back to this, we can accept a bank balance as proof that you can afford the deposit, we just need to confirm several other things such as the fact that the bank balance isn't an overdraft, coming from pay day loans or constant in and out transfers to other people (that's where the AML part kicks in).

"This is on top of some casinos now checking credit reports for any red flags...... ? " - This is due to the affordability check requirement, as stated, every casino is handling this different. Each to the best of what solution they can come up with.

Regarding the hesitation to send documents across, I completely get you. As I've stated earlier, I felt hesitant providing Pay slips in return for an instalment plan on a Laptop which I'm literally going to be taking home with me the moment its accepted. No one is a fan of handing out their personal information, especially financial to a "nameless corporation or company". However in terms of gambling in general but specifically at the moment, the UKGC, this will most likely become a more common request than ever before.

KR,
Tyler

 

[Slottery]

Think Tyler is providing great and accurate information about SOW/Affordability process in general and especially at LVBet This is just "new normal" what players have to comply or probably get accounts closed at some point. Operators can't assume that even you are winninng, you actually are using these funds to fund your deposits and even less if providing proof of winnings from other casino. Also everything need to be backed with supporting documents, it doesn't help much if you say you're C-level director in some quite big company or Companies House shows you as director or shareholder or what so ever, you need proof what funds player is actually depositing.

That's really clear mentioned in regulations that assumptions or customers word can't be taken as proof even you would personally believe it and all backround search would be backing your findings, it's kind of "pics or didn't happen" thingie.

Sure most of us don't enjoy to provide this information to casino you're playing but that's something what start to exist everywhere more and more (can't see it going to other direction), playing in Curacao licensed places can be way through these but have it's other cons. It's not something casinos do just for fun, players leaving (like we see in this and many other threads) and you have extra costs for operations when X amount of staff are reviewing these. Maybe one day there is some better UX way to do this but currently these can be verified only with information provided by player.

 

[goatwack]

Can't imagine too many regular players would claim to be CEOs of a company, personally

Again, 99.8% of players' two or three consecutive payslips should suffice. Nor did casinos not have the means to detect fraudulent behaviours before. So it's not the new normal, it's just simply lazy and intrusive

 

[pinnit2014]

If this is a new normal then I’m turning back time and going to start low rolling on 5ps on Andy Capp and Road Hog like it’s 1997. Maybe Luxor as well if it’s still about.

It will fine tune my reflexes as well, as I will have to watch the wee chavs, ready to pounce if I leave the machine.

 

[Slottery]

Can't imagine too many regular players would claim to be CEOs of a company, personally

Again, 99.8% of players' two or three consecutive payslips should suffice. Nor did casinos not have the means to detect fraudulent behaviours before. So it's not the new normal, it's just simply lazy and intrusive

Payslip and bank statement in most cases are enough when there is nothing raising questions in them.

 

[thr0b]

Payslip and bank statement in most cases are enough when there is nothing raising questions in them.

I will say to Casumo’s credit, the bank statement I supplied i redacted transactions that had no relevance to them, showing only incoming from salary or wins, and outgoing to them. Anything else is none of their business. And they didn’t quibble that.

 

[hhhelllo]

seriously be nice with lvbet rep
He is the most straightforward and truthfull person representing a casino ever
I understand sow request are stupid crap but these guys still pay you even if you refuse it... come on

 

[LV BET]

Hey Guys,

I have to apologise for missing the replies here. It's been a hectic few days.

Can't imagine too many regular players would claim to be CEOs of a company, personally

Again, 99.8% of players' two or three consecutive payslips should suffice. Nor did casinos not have the means to detect fraudulent behaviours before. So it's not the new normal, it's just simply lazy and intrusive

I know you mean well here @goatwack and I get your point. The CEO one was one of the most extravagant examples I could come up with.

So let me pick a more realistic example, let's say you reply to our request asking for a bit more information about yourself (let's make it clear, not a request for SOF but a few questions to know more about you) and you tell us you're a primary school teacher earning 28k GBP a year. Well and good, a question that always pops up in our minds is, Net or Gross? Cause if it's gross, we're looking at a wee bit lower if we're going to be clear about it.

Secondly, another question that is normally asked is whether you play using any Savings / Loans. If you reply saying that you use your salary, and let's say that adds up to 2,333k GBP a month (again not sure whether it's gross or net that we're talking about), and you deposit 1k in a few days, then yes, you're going to start making us nervous as that's quite high. Deposit more or play aggressively trying to win and we're even more worried. It's a matter of perspective.

"Nor did casinos not have the means to detect fraudulent behaviours before" - There's a difference between detecting fraudulent behaviours and detecting possible cases of affordability or money laundering. An overdrawn bank account is not fraudulent however it is an RG risk for the casino, if a player who's already spending more than he technically owns decides to pay into a casino to play.

Let's not beat around the bush, Fraudsters have gotten way cleverer in their techniques and casinos are always playing the catch up game when it comes to dealing with them. No "security software" whether made in house or outsourced can catch each and every fraudster. Sometimes, it literally falls on pure gut feeling and most of the time, gut feelings are better than any software possible.

Plus let's be clear, when it comes to requests for source of funds, especially, when we're asking it at a low level of deposits, we're not looking at you being a fraudster, but more once again I stress this "interaction" and the "need to prove" you can spend what you're depositing without issues.

Payslip and bank statement in most cases are enough when there is nothing raising questions in them.

Not much to say here but literally Yep.

seriously be nice with lvbet rep
He is the most straightforward and truthfull person representing a casino ever
I understand sow request are stupid crap but these guys still pay you even if you refuse it... come on

Thanks @hhhelllo ! Appreciate the compliment

It's not a matter of "still paying even if we refuse", I don't think that's a reason to once again applaud us for doing it.

SoF / SoW requests are annoying and intrusive. I feel I speak for every casino here and I think @L&L-Jan who's also quite transparent and knowledgable on this forum can agree. No casino has the "Perfect" method of dealing with these issues. Every Casino is figuring out its own way of doing things and as bad as it sounds, I'm not sure whether there will ever be a perfect way unless clear, no "read between the lines"guidelines are released (which I think is impossible) that literally states the steps and criteria in such a direct way that there is no lee way or even the possibility of a doubt.

Guys, I will not hesitate to repeat myself. No two casinos have the exact same approach because no two casinos have the same compliance team or legal team's understanding of how the rules should be interpreted.

Kind Regards,
Tyler
LV BET

 

[Davey86]

Hey Guys,

I have to apologise for missing the replies here. It's been a hectic few days.




I know you mean well here @goatwack and I get your point. The CEO one was one of the most extravagant examples I could come up with.

So let me pick a more realistic example, let's say you reply to our request asking for a bit more information about yourself (let's make it clear, not a request for SOF but a few questions to know more about you) and you tell us you're a primary school teacher earning 28k GBP a year. Well and good, a question that always pops up in our minds is, Net or Gross? Cause if it's gross, we're looking at a wee bit lower if we're going to be clear about it.

Secondly, another question that is normally asked is whether you play using any Savings / Loans. If you reply saying that you use your salary, and let's say that adds up to 2,333k GBP a month (again not sure whether it's gross or net that we're talking about), and you deposit 1k in a few days, then yes, you're going to start making us nervous as that's quite high. Deposit more or play aggressively trying to win and we're even more worried. It's a matter of perspective.

"Nor did casinos not have the means to detect fraudulent behaviours before" - There's a difference between detecting fraudulent behaviours and detecting possible cases of affordability or money laundering. An overdrawn bank account is not fraudulent however it is an RG risk for the casino, if a player who's already spending more than he technically owns decides to pay into a casino to play.

Let's not beat around the bush, Fraudsters have gotten way cleverer in their techniques and casinos are always playing the catch up game when it comes to dealing with them. No "security software" whether made in house or outsourced can catch each and every fraudster. Sometimes, it literally falls on pure gut feeling and most of the time, gut feelings are better than any software possible.

Plus let's be clear, when it comes to requests for source of funds, especially, when we're asking it at a low level of deposits, we're not looking at you being a fraudster, but more once again I stress this "interaction" and the "need to prove" you can spend what you're depositing without issues.




Not much to say here but literally Yep.




Thanks @hhhelllo ! Appreciate the compliment

It's not a matter of "still paying even if we refuse", I don't think that's a reason to once again applaud us for doing it.

SoF / SoW requests are annoying and intrusive. I feel I speak for every casino here and I think @L&L-Jan who's also quite transparent and knowledgable on this forum can agree. No casino has the "Perfect" method of dealing with these issues. Every Casino is figuring out its own way of doing things and as bad as it sounds, I'm not sure whether there will ever be a perfect way unless clear, no "read between the lines"guidelines are released (which I think is impossible) that literally states the steps and criteria in such a direct way that there is no lee way or even the possibility of a doubt.

Guys, I will not hesitate to repeat myself. No two casinos have the exact same approach because no two casinos have the same compliance team or legal team's understanding of how the rules should be interpreted.

Kind Regards,
Tyler
LV BET

it’s about time the casinos should come together and push the licensing authority’s to come up with a universal system to actually help everybody out! It’s alright them demanding rthis and that restricting whatever is in the news at the time and handing out big financial punishments, every casino shouldn’t have a different approach considering they have the same license and supposed to follow the same guidelines