Karolina
Chat Transcript with Jemma
Inbox
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Buzzluck Support
support@buzzluck.eu via m3.comm100edm1.com
Aug 5 (2 days ago)
to me
Start Time:
06-08-2017 04:57:20
End Time:
06-08-2017 05:14:06
Agents:
Jemma
Transcripts:
Agent Jemma has joined the chat.
[04:57:30]
Jemma: Hey Brian, how are you today?
[04:57:45]
Brian: Hi Jemma, i need to do a change of addres of my Buzzluck and All Star Slots accounts but its not letting me change it in the system online
[04:58:25]
Jemma: Let me grab your account, one moment please
[04:58:37]
Brian: no problem im in buzzluck acount atm been playing
[04:58:43]
Brian: then realized i hadnt changed my address yet
[04:58:50]
Jemma: When did you change address please?
[04:59:03]
Brian: I just moved last week
[04:59:12]
Brian: I havent changed it in the system yet. I tried but its not letting me
[05:00:06]
Jemma: We need to see proof of address before the system can be updated Brian. I can take a note of your new address, then when you send some proof in we can get that all updated
[05:00:11]
Jemma: What is your new address please?
[05:00:46]
Brian: Proof of my new address? I have been a customer for a long time with you guys. I will send a copy of my ID over to Karolina on Casinomesiter that is proof enough it has my new adddress on it
[05:01:12]
Jemma: Karolina is no longer working here Brian
[05:01:25]
Brian: Ummm great thats makes me even more unhappy with you guys
[05:01:27]
Jemma: All players have to send proof of address to change this on the system
[05:01:40]
Brian: 5xxxxxxxx
[05:01:41]
Jemma: Why are you unhappy Brian?
[05:01:58]
Jemma: The only reason we as for proof of address is because it is such an important piece of security information
[05:02:12]
Jemma: We would also ask this for a name change for example
[05:02:45]
Brian: You guys removed Pay my card months ago, then your customer service went downhill, now Karolina gone after she was stellare with you guys for years. Im a member in great standing with Casinomeister she was also prompt with her responses. Your company has become more about getting money.....
[05:03:09]
Brian: All that said my california ID is proof of new address because it has the nw address on it
[05:03:24]
Jemma: I am very sorry you feel that way Brian. the Pay my Card was a big loss for us also, it was by far our preferred method of withdrawal
[05:03:32]
Brian: ya for us int he US too
[05:03:44]
Jemma: With regards to karolina, after so many years here I think she wanted a new chaleenge and parted on good terms
[05:03:55]
Brian: Karolina and i had a great rapport on casinomeister any issues we had with games and she looked into it and didnt just dismiss us.
[05:04:01]
Brian: Ya i understand that
[05:04:09]
Brian: Ok so is there a new rep on Casinomeister
[05:04:25]
Brian: because that is always the easist way for me to deal with customer service and they get my documents in and done fast
[05:05:02]
Jemma: The best and quickest way yo deal with support is just like this Brian, on live chat.
[05:05:14]
Brian: But i cant send you documents via loive chat can i?
[05:05:23]
Jemma: You can email those
[05:05:38]
Jemma:
support@allstarslots.com
[05:05:54]
Jemma: And we can pass those over to the cashier for you, who will action that
[05:06:25]
Jemma: You can attach those in this chat also
[05:06:28]
Brian: Ya those are the issues you can never view my attachment emails so i always had to attach them in message on Casiomeiseter and they could view them and see them but for some reason your email system is fubard
[05:06:39]
Jemma: If you wanted to?
[05:06:52]
Jemma: There is an option to attach them
[05:07:02]
Jemma: We can then forward the chat to cashier for you
[05:07:18]
Brian: ok im scanning my id now
[05:07:24]
Jemma: Excellent
[05:07:29]
Jemma: Does that show the new address?
[05:07:56]
Jemma: Ahh I see above that you mentioned it does!
[05:08:03]
Jemma: FAb, this should be nice and easy then
[05:08:13]
Brian: and i have to send you guys new bank cards i left Bank of Americ aand went to wells Fargo
[05:08:25]
Jemma: We would need to see the front and back of any card used to deposit yes
[05:10:17]
Brian: yep scanning that now too
[05:10:28]
Jemma: Perfect, thank you
[05:11:30]
Brian: ok last one scanning then attaching
The visitor has sent a file: id.jpg
The visitor has sent a file: bank1.jpg
The visitor has sent a file: bankback.jpg
[05:13:00]
Brian: ok so i need both buzzluck and Allstars updated only two accounts with you guys
[05:13:16]
Jemma: I will get all of this over to the cashier for them to update that all for you
[05:13:23]
Jemma: Thanks so much for sending those over.
[05:13:28]
Brian: ty soo much for your time sorry i took so long
[05:13:42]
Jemma: NO need to apologise, more than happy to help!
[05:13:45]
Brian: my scanner not xactly fast lol
[05:13:47]
Jemma: You are most welcome Brian
[05:14:00]
Jemma: They never are I find!
[05:14:05]
Jemma: Was there anything else I can do for you today?
The visitor has left the chat.
The chat is ended. (05:14:07)
