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Buzzluck Jackpot - no pay?

Discussion in 'America the Beautiful' started by dreamguardian1, Aug 6, 2017.

    Aug 6, 2017
  1. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    So they gave me a 35.00 free chip in Buzzluck. I hadn't playe din awhile due to their changing of withdrawal options. I just kept hitting till I hit the MINOR JACKPOT.......Messaging them to ask the terms and conditions of this because it has NEVER happened to me there. THe minor Jackpot is over 1700.00 and I had already won like $700....now doing playthrough. But for some reason casinomeister not uploading the photos keeps giving me error.
     
  2. Aug 6, 2017
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Do you have a max cashout on that free chip?

    Will be a nice withdrawal from a free chip, but I think that's a big fear for many of us with free chips. Still, it will make your wagering a walk in the park.
     
  4. Aug 6, 2017
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Check the memory size of your screenshot. It needs to be saved as a JPEG to make sure it's not too big.
    (I personally always shrink shots to 680x480 pixels as well, just to be sure they will upload)

    Buzzluck of course, are now firmly in the ROGUE PIT along with the rest of the Club World Group.
    I wouldn't like to predict if you will ever get paid this win... :(

    KK
     
  6. Aug 6, 2017
  7. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Buzzluck is part of CWC group. I thought they were no longer trustworthy.

    Has that changed?
     
  8. Aug 6, 2017
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No, it's even worse than people imagine. They'd dig their own grandmothers up to nick the rings off their fingers.
     
  10. Aug 6, 2017
  11. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Getting a FIRM answer out of them was difficult even in live chat about the free chip. I hit the jackpot got up to 4k so I messaged them directly in live chat and email and was told that a free chip would only cash out max of 350.00 everything else would be wiped. BUT then they corrected that and said the free chip was based upon my prior deposits which have different terms and conditions better than just the free chip and would only have to do the 20x playthrough. Which I had completed. Either way I am ahead, I just want to know for a fact from them the amount of money I can actually cash out.

    I will make another post of why ive been gone so long.

    But thanks for the heads up about CWG. It explains a conversation I had with them. I told them I was going to message Karolina on here directly and she said "Karolina is no longer with us", I said "well that makes me even more unhappy with your casino" rep said "Karolina was here a long time, she just wanted to do something different". I think Karolina was also unhappy with where CWG was going and hit the road. And YES I have the transcript of that entire chat.
     
  12. Aug 7, 2017
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That is not the case at all - she walked after a hostile take-over took CWC from Accredited to Rogue before you could say WTF...?

    There is a big thread about it here somewhere. I don't know where, but hope you can find it, or someone else will...

    Best of luck!
    KK
     
  14. Aug 7, 2017
  15. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I figured as much that something seriously went down because Karolina was a huge figure on here and a player advocate. She was fair and wise. I miss her. I will post the chat thread.
     
  16. Aug 7, 2017
  17. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Karolina

    Chat Transcript with Jemma


    Inbox
    x




    Buzzluck Support This email is not visible to you. via m3.comm100edm1.com
    Aug 5 (2 days ago)


    to me





    Start Time:
    06-08-2017 04:57:20
    End Time:
    06-08-2017 05:14:06
    Agents:
    Jemma


    Transcripts:
    Agent Jemma has joined the chat.
    [04:57:30]
    Jemma: Hey Brian, how are you today?
    [04:57:45]
    Brian: Hi Jemma, i need to do a change of addres of my Buzzluck and All Star Slots accounts but its not letting me change it in the system online
    [04:58:25]
    Jemma: Let me grab your account, one moment please
    [04:58:37]
    Brian: no problem im in buzzluck acount atm been playing
    [04:58:43]
    Brian: then realized i hadnt changed my address yet
    [04:58:50]
    Jemma: When did you change address please?
    [04:59:03]
    Brian: I just moved last week
    [04:59:12]
    Brian: I havent changed it in the system yet. I tried but its not letting me
    [05:00:06]
    Jemma: We need to see proof of address before the system can be updated Brian. I can take a note of your new address, then when you send some proof in we can get that all updated
    [05:00:11]
    Jemma: What is your new address please?
    [05:00:46]
    Brian: Proof of my new address? I have been a customer for a long time with you guys. I will send a copy of my ID over to Karolina on Casinomesiter that is proof enough it has my new adddress on it
    [05:01:12]
    Jemma: Karolina is no longer working here Brian
    [05:01:25]
    Brian: Ummm great thats makes me even more unhappy with you guys
    [05:01:27]
    Jemma: All players have to send proof of address to change this on the system
    [05:01:40]
    Brian: 5xxxxxxxx
    [05:01:41]
    Jemma: Why are you unhappy Brian?
    [05:01:58]
    Jemma: The only reason we as for proof of address is because it is such an important piece of security information
    [05:02:12]
    Jemma: We would also ask this for a name change for example
    [05:02:45]
    Brian: You guys removed Pay my card months ago, then your customer service went downhill, now Karolina gone after she was stellare with you guys for years. Im a member in great standing with Casinomeister she was also prompt with her responses. Your company has become more about getting money.....
    [05:03:09]
    Brian: All that said my california ID is proof of new address because it has the nw address on it
    [05:03:24]
    Jemma: I am very sorry you feel that way Brian. the Pay my Card was a big loss for us also, it was by far our preferred method of withdrawal
    [05:03:32]
    Brian: ya for us int he US too
    [05:03:44]
    Jemma: With regards to karolina, after so many years here I think she wanted a new chaleenge and parted on good terms
    [05:03:55]
    Brian: Karolina and i had a great rapport on casinomeister any issues we had with games and she looked into it and didnt just dismiss us.
    [05:04:01]
    Brian: Ya i understand that
    [05:04:09]
    Brian: Ok so is there a new rep on Casinomeister
    [05:04:25]
    Brian: because that is always the easist way for me to deal with customer service and they get my documents in and done fast
    [05:05:02]
    Jemma: The best and quickest way yo deal with support is just like this Brian, on live chat.
    [05:05:14]
    Brian: But i cant send you documents via loive chat can i?
    [05:05:23]
    Jemma: You can email those
    [05:05:38]
    Jemma: This email is not visible to you.
    [05:05:54]
    Jemma: And we can pass those over to the cashier for you, who will action that
    [05:06:25]
    Jemma: You can attach those in this chat also
    [05:06:28]
    Brian: Ya those are the issues you can never view my attachment emails so i always had to attach them in message on Casiomeiseter and they could view them and see them but for some reason your email system is fubard
    [05:06:39]
    Jemma: If you wanted to?
    [05:06:52]
    Jemma: There is an option to attach them
    [05:07:02]
    Jemma: We can then forward the chat to cashier for you
    [05:07:18]
    Brian: ok im scanning my id now
    [05:07:24]
    Jemma: Excellent
    [05:07:29]
    Jemma: Does that show the new address?
    [05:07:56]
    Jemma: Ahh I see above that you mentioned it does!
    [05:08:03]
    Jemma: FAb, this should be nice and easy then :)
    [05:08:13]
    Brian: and i have to send you guys new bank cards i left Bank of Americ aand went to wells Fargo
    [05:08:25]
    Jemma: We would need to see the front and back of any card used to deposit yes
    [05:10:17]
    Brian: yep scanning that now too
    [05:10:28]
    Jemma: Perfect, thank you
    [05:11:30]
    Brian: ok last one scanning then attaching
    The visitor has sent a file: id.jpg
    The visitor has sent a file: bank1.jpg
    The visitor has sent a file: bankback.jpg
    [05:13:00]
    Brian: ok so i need both buzzluck and Allstars updated only two accounts with you guys
    [05:13:16]
    Jemma: I will get all of this over to the cashier for them to update that all for you
    [05:13:23]
    Jemma: Thanks so much for sending those over.
    [05:13:28]
    Brian: ty soo much for your time sorry i took so long
    [05:13:42]
    Jemma: NO need to apologise, more than happy to help!
    [05:13:45]
    Brian: my scanner not xactly fast lol
    [05:13:47]
    Jemma: You are most welcome Brian
    [05:14:00]
    Jemma: They never are I find!
    [05:14:05]
    Jemma: Was there anything else I can do for you today?
    The visitor has left the chat.
    The chat is ended. (05:14:07)
     
    Last edited by a moderator: Aug 8, 2017
  18. Aug 7, 2017
  19. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Also something is definitely going on at Buzzluck, I have hit 5 jackpots in two days I hit another two this morning. I have played there for years and only hit one or two so to hit 5 in two days. Ya getting my money will be a fight maybe but I have the chat threads...
     
  20. Aug 7, 2017
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    As you've been away you may have missed the news that Karolina (and other good people from the CWC team) are now with Casino Max - a brand new US-facing RTG casino.
    There's a thread about THAT somewhere here too! :p

    KK
     
  22. Aug 7, 2017
  23. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Ya, Karolina messaged me. I'm now with casinomax haha.
     
  24. Aug 8, 2017
  25. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Because of everything going on I have now caught up on 17 pages of new posts and I'm reviewing the CWG issue posts and the private message from Karolina which I will not post on here. I have done a cashout request of 1k my winnings. I played down from 5k down to about 1565.00 just because they still would not give me a straight answer on the terms and conditions but kept beating around the bush and never answering the question. I screen shot it. left 265.00 in the account and will update you all on what happens. after of which of course I'm following Karolina cause fair is fair and I only want to play at honest casinos.
     
  26. Aug 8, 2017
  27. Fiekie247

    Fiekie247 Full Member

    Occupation:
    Systems Engineer
    Location:
    South Africa
    Congratulations, hope all works out.

    Now to your upload issues - I started having issues since yesterday. My quality is on the low side of my screenshots as well as my screenshots sizes are anything from 40Kb - 100kb. Still cannot upload screenshots, not sure what is going on. Get some error message that I have exceeded my Quota etc with 16kb or something but my actual screenshot is 50kb.
     
  28. Aug 8, 2017
  29. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I was able to upload documents but its not allowing me to upload .png which are screenshots that are done in Paint. used to allow me to...Ive checked and they are well under the mb limit too so not sure whats up.
     
  30. Aug 8, 2017
  31. Fiekie247

    Fiekie247 Full Member

    Occupation:
    Systems Engineer
    Location:
    South Africa
    I am trying PNG and JPG with less than 100Kb and nothing. Maybe is a forum error, everyone will soon realise they cannot upload.
     
  32. Aug 8, 2017
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Odd - I'm checking into this.

    In the meantime, please be careful posting personal information like your full name and address in a public forum. I've edited your chat session for you.

    Also, this casino group has gone rogue is a serious way. You shouldn't be playing there - there is no telling what they are up to.

    And yes, Karolina left for more than what they have led you to believe. But then, Buzzluck's support can only say what they are allowed to say. I feel sorry for anybody still working there.
     
  34. Aug 9, 2017
  35. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Thanks KK ya I wasn't sure if I should use paint to edit the personal info but I wanted it to be out there and honest without any editing on my part so they couldn't say "HEY that chat never happened....And I had to play down my winnings lol but I kept winning so still had to playdown more. THis was before I found out what had transpired and got all the info. I have since played down to ZERO well like .36 cents and have the withdrawal pending.
     
  36. Aug 9, 2017
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I could cry... honestly, I could :(

    You threw away $4,000 for what?
    You almost certainly would have been paid the full amount if you had been patient and played along with their silly games - the CLASSIC rogue method of operation at these dodgy RTG casinos.
    I don't know what to say... I'm gutted.

    KK
     
  38. Aug 10, 2017
  39. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Buzzluck paid jackpot minus terms

    So just wanted to give everyone a heads up that CWG MAY be trying to improve their rep. The check from my winnings arrived today via Fed ex courier. This was three days after withedrawal request. The check is for 349.99 which was on a 35.00 free chip. THey removed most of the winnings 1400.00 due to terms and conditions of free chip. Which I totally understand because it is part of the terms and conditions. I will update meister minions page.
     

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