Buzzluck Closed my account ant took my winnings

helfer

Banned User
Hello,

I registered at Buzzluck a few days ago. I claimed a bonus of 100. I played a bit and won a few hundred. I logged off. I attempted to log on again later but couldn't. I contacted support. After waiting a day I'm not told my account is closed and my deposit will be returned. Uh....what about my winnings? No mention of those. I didn't get to finish the wagering requirement but that's only b/c they closed me out.

They have given no reason other to say, "buzzluck is declined to accept your business". That's great except they did accept my registration and they did accept my deposit and they did accept my initial playing. I guess what they don't accept is my winning anything. I offered to sen in my ID but they didn't respond. What is going on here?
 

Pinababy69

RIP Lisa
The very first thing you should have done is contact one of the numerous reps for Buzzluck here on the forum Helfer. They are all here almost every day, and are very proactive on the forum. Here is the link for Stevebuzz, who is listed as the Director of Player Relations for Buzzluck.

http://www.casinomeister.com/forums/members/stevebuzz.html

Go to contact info, and click on send a PRIVATE message. Explain your situation to him and await his reply. If you are not satisfied with that reply, then you should PAB with Max accordingly. You have to at least give them the opportunity to address your problem.

You should also read the forum rules regarding posting of complaints. We just today got this section reopened for posting, and I'd hate to see it closed down again because people don't take the time to read the rules. Best of luck to you.

2. Posting Complaints

2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

2.4 - Casinomeister does not condone player fraud in any shape or form. If you knowingly commit fraud (creating bogus casino accounts, using fake IDs, committing Credit Card fraud, chargebacks, etc.) you will be permanently banned from the forum.
 

helfer

Banned User
You have to at least give them the opportunity to address your problem.

I did and they closed my account. You mean given them another opportunity besides the first opportunity I suppose. But, I will follow your suggesstion and contact the representative. Thanks.
 

Pinababy69

RIP Lisa
I did and they closed my account. You mean given them another opportunity besides the first opportunity I suppose. But, I will follow your suggesstion and contact the representative. Thanks.
Yes, I meant someone with a bit more authority and info than perhaps front line support. :thumbsup:
 

helfer

Banned User
Sent queries to Stevebuzz, alexbuzz and brianbuzz over the past couple days. Heard nothing. I think brianbuzz is the one who told me the casino is not interested in my business.

I registered and deposited but had to do something else that day. I came back the next day to play. I played some and won. Later I tried to log in and play more but was locked out. Why did it take them over 24 hours to decide they didn't like me? Why did they wait until after I played to close my account and take my funds?
 

Casinomeister

Forum Cheermeister
Staff member
Sent queries to Stevebuzz, alexbuzz and brianbuzz over the past couple days. Heard nothing. I think brianbuzz is the one who told me the casino is not interested in my business.

I registered and deposited but had to do something else that day. I came back the next day to play. I played some and won. Later I tried to log in and play more but was locked out. Why did it take them over 24 hours to decide they didn't like me? Why did they wait until after I played to close my account and take my funds?
Maybe it's because you have multiple accounts. That could be the reason :rolleyes:
 

Pinababy69

RIP Lisa
Maybe it's because you have multiple accounts. That could be the reason :rolleyes:
Thought there may be more to the story. It didn't make sense.

I know that Buzzluck is relatively new, and while I have no personal experience there......I can see how proactive they are on the forum and how they interact with players. Almost without exception, anyone who has thus far played there, has reported nothing but a positive experience. It didn't make sense to just pick on this one player, without some sort of valid reason.

I do wish they had chosen to communicate their findings to him directly, but perhaps they had a reason for that as well, no idea. Wouldn't have made much difference in the end anyway. Helfer, I'd suggest you find another place to play, and limit your accounts to one and one only.
 

Casinomeister

Forum Cheermeister
Staff member
I said maybe and could :p

Nevertheless, it's being checked into fully as we speak (write). If this is the case, Helfer has no worries since he'll get his deposits back.
 

lauram

Dormant account
The interaction with this group is above and beyond for a casino. Have you tried going into their website and entering live lounge, one of the chat reps are usually there and can find your host for you and set up a private chat.
I have sent them emails to find they have returned a proper email back to me, not a auto response within minutes of me sending mine off. Time zone issue my make a bit of difference on this but i have seen their chat rep call their manager at home for information to help with.
 

helfer

Banned User
Maybe it's because you have multiple accounts. That could be the reason :rolleyes:
Are you saying I have more that one account in my name? If that is the case then it is my fault of course but I do not recall setting up an account there in the past. It's not in my list of casinos where I have an account.

Why won't any of them respond telling me this?
 

Pinababy69

RIP Lisa
Why won't any of them respond telling me this?
I agree on that part Helfer. Bryan said they are in the process of verifying their info, so I would hope they'll reply to you after that with their findings.

EDIT: I wanted to ask also....does anyone else use your computer? From work, home, anywhere? Multiple accounts doesn't always mean an account in the exact same name...it could mean an account from the same address, etc. This is especially important if there have been bonuses claimed on these accounts. A husband and wife could reside at the same address, and even use different computers....but most casinos will not allow both to claim bonuses, even though the accounts are separate. The general rule is one account per household. Some casinos will waive this in husband/wife situations, but this has to be okayed in writing prior to any play taking place.
 

deltoid

Dormant account
I doubt buzzluck would shoot themselves in the foot so early, but it's been known to happen.

OP, if you have multiple accounts, that is, you are playing as someone else to get the bonus, then you shouldn't even get your full deposit back. I think it'd be fair to have a term in the conditions that if the casino can prove you've registered multiple accounts, they should be able to withhold a fee to cover their transaction costs and the possibility of a chargeback.

That being said, innocent until proven guilty and hopefully Buzzluck can disclose to Bryan the necessary proof or clear this up. I don't expect them to make their case public as it could reveal trade secrets (how they detect fraudsters) but if they can prove it to the Meister than that's good enough for me.

I hope for all of our sakes that you aren't a fraud, helfer. Because if you are, you will have pissed everyone off here.
 

Casinomeister

Forum Cheermeister
Staff member
@ Helfer

Did you get your deposits back from all accounts? Please let me know either here or PM thanks! :thumbsup:
 

chuchu59

gambling addict
PABnonaccred
CAG
If the OP had opened multiple accounts then definitely this is against the Ts and Cs and the accounts should be closed and deposits returned. However, if only one bonus had ever been taken then the casino should use discretion in whether to void winnings. Sometimes we open and account without depositing, forget about it and open a new one several months or a year later. This is especially so with MG or Playtech where you dont get to choose your username. If this were the case, the casino should just close the first one and let the second one operate normally. Of course, this is unlikely to be the case here as Buzzluck is so new so the OP is unlikely to have forgotten opening an account previously.

If Brianbuzz does reply to this thread I would really like to know that even in the event that the OP had multiple accounts, whether he claimed bonuses on his different accounts.
 

helfer

Banned User
Bryan,

When you "all your accounts" it sounds like I have a dozen. As far I know, I had just one account. I acknowledge it is possible that I could have signed up in the past and forgotten to make note of my details. I don't think I deposited in the past becasue I typically use Neteller and I can't find a record of a transaction other than the one in question here. I am taking your word that the casino has told you I have more than one account in my name. I've tried to contact them to hear it but they don't respond.

To answer yuor question, yes I was refunded my 100 deposit from the account that was closed. I was not given my winnings.
 

liquuid_fusion

Meister Member
PABaccred
PABnorogue
PABnononaccred2
They're only a couple of months old so you should remember if you'd opened an account previously. Unless you have a really bad memory! :)
 
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