Buzzluck Casino - Poor Quality Docs Issue

shirlsplay

Dormant account
Joined
Oct 16, 2005
Location
Reno,nevada
I made a deposit at buzz luck casino , made playthur with $400 left. sent in my documents and was told that they are poor quality. what a bunch of c*ap.I scanned the utility bill ( it wasn't straight ) and my lisence was only half my screen. you got to be kidding if they not accept them because of that. there good enough for bingo sites. I think there just like all the rest of the casinos out there a rip off.am going to try 1 more time , by the way this is my 3rd attempt. has anyone else had any trouble with them? and is there a casino rep for this casino?? thank you
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
It is part of Club World. They are a good group. There is a Club World rep on here. You will get your money. I would just make sure that the copies can be read. Are you emailing or faxing? If you are emailing then print out what you are attaching and look to see if they are legible. If you are faxing then of course quality can go down.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I made a deposit at buzz luck casino , made playthur with $400 left. sent in my documents and was told that they are poor quality. what a bunch of c*ap.I scanned the utility bill ( it wasn't straight ) and my lisence was only half my screen. you got to be kidding if they not accept them because of that. there good enough for bingo sites. I think there just like all the rest of the casinos out there a rip off.am going to try 1 more time , by the way this is my 3rd attempt. has anyone else had any trouble with them? and is there a casino rep for this casino?? thank you

Have you any accounts at the other Club World casinos ie Club World, Aladdinsgold, Lucky Red, High Noon or Manhattan Slots? If so, and you had sent them docs which were verified you might not need to resend as Buzzluck is from the same group and one set of docs throughout the whole group should suffice.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Yet again an issue of poor communication that leads to the player trying again and again because they have had to GUESS the nature of the problem. It seems that "poor quality" is being interpreted to mean the document wasn't quite straight when put into the scanner, or the license was placed incorrectly, or needs to be magnified.

Unfortunately, NONE of the above are the REAL issue, so no matter how many times the OP tries, the documents will be rejected.

The most common factor is the settings on the scanner. Most scanners work like cameras "point and shoot" mode, where the device takes care of choosing the settings and the user often has no idea that there is a choice at all. The best solution is to override the scanner's automatic mode and force 300dpi, or "photo" mode. It is likely that it is automatically selecting 150dpi "document mode" for both the utility bill and the ID, leading to a poor quality image. Some casinos will accept this, others won't.

The difference between the two modes can be striking.
 

shirlsplay

Dormant account
Joined
Oct 16, 2005
Location
Reno,nevada
Thank you everyone. I resent my doc today , i had my boyfriend do them. I think they are perfect can't get any better.. i hope they accept them i won't know until monday.thanks for your help.:)
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I see you live in Reno. That is win and walk out the door with the money territory. I think if I lived there with regulated slot payouts I would not even gamble online. :)
 

fanihi

Registered
Joined
Jun 27, 2011
Location
Guam
Wheres the fun?

I see you live in Reno. That is win and walk out the door with the money territory. I think if I lived there with regulated slot payouts I would not even gamble online. :)

Yeah would be great to live nearby a B&M but where's the fun and challenge of completeing wr?:p;)
 

shirlsplay

Dormant account
Joined
Oct 16, 2005
Location
Reno,nevada
well they accepted my documents and my check will be here tuesday , they sent me the tracking number couple days ago for fed-ex woohoooo
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
Thats amazing! 'I' didnt know that! :eek2: Mind you, Im seriously not technical. Thats a really handy tip, I was having so much troubles scanning some of my stuff:confused:

Thanks:)

Yet again an issue of poor communication that leads to the player trying again and again because they have had to GUESS the nature of the problem. It seems that "poor quality" is being interpreted to mean the document wasn't quite straight when put into the scanner, or the license was placed incorrectly, or needs to be magnified.

Unfortunately, NONE of the above are the REAL issue, so no matter how many times the OP tries, the documents will be rejected.

The most common factor is the settings on the scanner. Most scanners work like cameras "point and shoot" mode, where the device takes care of choosing the settings and the user often has no idea that there is a choice at all. The best solution is to override the scanner's automatic mode and force 300dpi, or "photo" mode. It is likely that it is automatically selecting 150dpi "document mode" for both the utility bill and the ID, leading to a poor quality image. Some casinos will accept this, others won't.

The difference between the two modes can be striking.
 
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