Hiya,
I’m wondering about others experience of dealing with Butlers Bingo (Broadway Gaming Ltd)?
I’ve had the most terrible experience with them. They do not reply to emails (or it takes them about a week to do so), they don’t provide information requested (or omit information from what they send me) and consistently provide inaccurate information.
I opened an account with them in December 2017. I had previously emailed them twice to ask if I had a previous account with them, to which I got the standard ‘we’ve got your email’ reply and heard nothing. I contact live chat asking the same and was told to send an email. When I got no where with this I opened an account presuming that I did not previously have an account with them. I lost some money, as we all do, and then requested to close the account.
Whilst clearing out an old email account I discovered that I had indeed had an account with them before which I had requested to be self excluded from their sites in 2015 due to problem Gambling. So I contacted Butlers Bingo to inform them of this and requested that my deposits be returned.
Since then I have had the absolute run around! They claim that because I had used a different email address I had circumvented their system. All other details were the exact same. The email address that they claim is on the CND register is not the correct one and one which does not exist so this cannot be the case. To prove so I opened up an account in the email address which I had originally asked to be self excluded from in 2015. Surprise, surprise I was able to open an account with that proving that their claim that my account wasn’t picked up was due to a different email address being used to be false. That account remained open for some weeks until I informed them of it! This email address also constantly received marketing material (should that address not have been removed from their database!) and my mobile also got numerous texts about joining (my number has been the same for the past 15 years!) The marketing emails go back to 2015 to now.
In my opinion Butlers Bingo have a responsible gaming responsibility and have deliberately allowed me to deposit without carrying out the necessary checks and therefore failed in their duty of care to ensure that reasonable arrangements are in place to prevent me from opening an account in their network. An email address solely surely cannot be what is used to determine who someone is? Especially when name, address, telephone number and date of birth all remain the exact same.
I have repeatedly been informed by them to report the matter to eCOGRA but they no longer deal with Responsible Gaming issues which I have informed Butlers Bingo of. Yet still they refer me to them! (For your info Responsible Gaming issues are now just dealt with the Gambling Commission)
Any other people’s experiences of Broadway Gaming and advice would be much appreciated.
Apologies for long message but I wanted to try and explain the full situation.
I’m wondering about others experience of dealing with Butlers Bingo (Broadway Gaming Ltd)?
I’ve had the most terrible experience with them. They do not reply to emails (or it takes them about a week to do so), they don’t provide information requested (or omit information from what they send me) and consistently provide inaccurate information.
I opened an account with them in December 2017. I had previously emailed them twice to ask if I had a previous account with them, to which I got the standard ‘we’ve got your email’ reply and heard nothing. I contact live chat asking the same and was told to send an email. When I got no where with this I opened an account presuming that I did not previously have an account with them. I lost some money, as we all do, and then requested to close the account.
Whilst clearing out an old email account I discovered that I had indeed had an account with them before which I had requested to be self excluded from their sites in 2015 due to problem Gambling. So I contacted Butlers Bingo to inform them of this and requested that my deposits be returned.
Since then I have had the absolute run around! They claim that because I had used a different email address I had circumvented their system. All other details were the exact same. The email address that they claim is on the CND register is not the correct one and one which does not exist so this cannot be the case. To prove so I opened up an account in the email address which I had originally asked to be self excluded from in 2015. Surprise, surprise I was able to open an account with that proving that their claim that my account wasn’t picked up was due to a different email address being used to be false. That account remained open for some weeks until I informed them of it! This email address also constantly received marketing material (should that address not have been removed from their database!) and my mobile also got numerous texts about joining (my number has been the same for the past 15 years!) The marketing emails go back to 2015 to now.
In my opinion Butlers Bingo have a responsible gaming responsibility and have deliberately allowed me to deposit without carrying out the necessary checks and therefore failed in their duty of care to ensure that reasonable arrangements are in place to prevent me from opening an account in their network. An email address solely surely cannot be what is used to determine who someone is? Especially when name, address, telephone number and date of birth all remain the exact same.
I have repeatedly been informed by them to report the matter to eCOGRA but they no longer deal with Responsible Gaming issues which I have informed Butlers Bingo of. Yet still they refer me to them! (For your info Responsible Gaming issues are now just dealt with the Gambling Commission)
Any other people’s experiences of Broadway Gaming and advice would be much appreciated.
Apologies for long message but I wanted to try and explain the full situation.