butlers bingo ridiculous cashout

I spoke to Ian yesterday on live chat and today he messaged me to follow up.

From what I gather Ian is a good person who wants this dealt with. This is not his fault obviously. He said some things that I disagreed with yesterday and lost a little bit of respect but in all, its not his problem. He doesnt run the casino and he isnt in charge of the finances. I do appreciate him trying to get this dealt with.

That being said. This situation is completely unacceptable.

A few questions that can hopefully be answered or maybe some advice.

#1. Do I qualify to PAB?
#2. Should I PAB?
#3. If yes, when should I take this action?
#4. From the advice of my banking manager he has said that if it was sent on Mar 12 like claimed it should have been here Monday or Tuesday at the latest.
#5. Has the financial department lied/mislead Ian in saying they have sent the money?
#6. Has anyone ever waited 10 days for a bank transfer from the sent date to the receive date?
#7. How long should I be patient for?
 
I spoke to Ian yesterday on live chat and today he messaged me to follow up.

From what I gather Ian is a good person who wants this dealt with. This is not his fault obviously. He said some things that I disagreed with yesterday and lost a little bit of respect but in all, its not his problem. He doesnt run the casino and he isnt in charge of the finances. I do appreciate him trying to get this dealt with.

That being said. This situation is completely unacceptable.

A few questions that can hopefully be answered or maybe some advice.

#1. Do I qualify to PAB?
#2. Should I PAB?
#3. If yes, when should I take this action?
#4. From the advice of my banking manager he has said that if it was sent on Mar 12 like claimed it should have been here Monday or Tuesday at the latest.
#5. Has the financial department lied/mislead Ian in saying they have sent the money?
#6. Has anyone ever waited 10 days for a bank transfer from the sent date to the receive date?
#7. How long should I be patient for?

The processor should have a transaction number and record, I would request this, clearly there is an issue here.
 
The processor should have a transaction number and record, I would request this, clearly there is an issue here.

I guess if its not here by Monday evening Ill message Max to see if I can PAB.

There is obviously something strange going on here. As my comments read I have been given the run around all along.

And now its almost taken 2 weeks for a bank transfer. I have a hard time believing this is all a coincidence.

And posters such a dunover made the prediction "this worked out better for you since you will get your money much faster than a check"

Seems to me it hasnt :lolup:

:p

Edit: and thanks for the advice I will request that
 
This is becoming very concerning and tonnes of reg flags.

I went onto live chat to ask gavin if he could get me the transaction number.

And btw this is the third time they have said they have sent me an email when they have not.

Ian can you please comment on why you told me in this thread and in PM my payment was sent March 12th. But now Gavin is saying it wasnt sent until March 19?

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Still no payment. Spoke to my bank and they said nothing has come at all and that I need to start looking at other ways to get my money because it is very unlikely it has been sent.

They said they have a time table of how long it takes to get a bank transfer from their country.

Maximum is 3 days.

This has been 2 weeks and ongoing since March 1. Almost a month later I still dont have my money.

I have contacted Max to see if I qualify to PAB
 
I have contacted Max to see if I qualify to PAB

I'll admit I haven't read the entire thread but yes, I'd say go ahead with the PAB. Please ensure you read the Pitch-A-Bitch FAQ before proceeding. Your will be expected to know and follow the guidelines given therein.
 
@ lockinlove: I've just heard from the Butler's rep and it seems to me that a few things need to happen here:
.
  1. There does indeed appear to be an issue with your bank. Among other things they haven't been able yet to provide the casino with the info required. As a result you, me, and the casino all need to wait a couple of days for the dust to settle at the bank. Assuming it does then we can proceed, or you'll simply receive your money in which case we won't need to.
    .
  2. Please read the Pitch-A-Bitch FAQ and submit your PAB ASAP. We need this in place should the payment NOT come through this time.
    .
  3. You need to stop bad-mouthing the casino. There is no legitimate reason to belief they are trying to mess with you and your accusations that they are is not helping anything. Give them the day or two they need to get what they need from the bank, then we can proceed.
    .
  4. Above all calm and respectfulness towards the parties involved is STRONGLY advised at this point.
 
hi

hey i'm sorry your having a hard time getting your money,

if its any help ive been with butlers a long time now and ive had many cashouts a few took a bit longer then necessary ,

but at least 97% were no problem the only thing i'd guarantee is that you'll get your money,

and the rep here ian will be doing everything in his power to sort it for you .
 
@ lockinlove: I've just heard from the Butler's rep and it seems to me that a few things need to happen here:
.
  1. There does indeed appear to be an issue with your bank. Among other things they haven't been able yet to provide the casino with the info required. As a result you, me, and the casino all need to wait a couple of days for the dust to settle at the bank. Assuming it does then we can proceed, or you'll simply receive your money in which case we won't need to.
    .
  2. Please read the Pitch-A-Bitch FAQ and submit your PAB ASAP. We need this in place should the payment NOT come through this time.
    .
  3. You need to stop bad-mouthing the casino. There is no legitimate reason to belief they are trying to mess with you and your accusations that they are is not helping anything. Give them the day or two they need to get what they need from the bank, then we can proceed.
    .
  4. Above all calm and respectfulness towards the parties involved is STRONGLY advised at this point.

Edit: Nevermind. I will keep my frustrations to myself.

I just want to make it clear, there is zero problems with my bank. I have received dozens of transfers from casinos, as recent has 8 days ago. I have spoken to the manager at the bank to get confirmation. He has called me back after looking into it and has confirmed there has been zero attempts, transactions or any problems whatsoever.

PAB will be sent shortly here.
 
PAB has now been filed.

I have requested the transaction number from IanO as my bank has requested and I am curious too. If it gets provided, I will also send it to Max.

I will no longer be answering any questions or commenting in the thread. This cashout has consumed an incredible amount of my time. It is now left with Max.

Max, thanks for doing this and offering these services.
 
PAB has now been filed.

I have requested the transaction number from IanO as my bank has requested and I am curious too. If it gets provided, I will also send it to Max.

I will no longer be answering any questions or commenting in the thread. This cashout has consumed an incredible amount of my time. It is now left with Max.

Max, thanks for doing this and offering these services.

It's my guess that the processor has got part of your IBAN number incorrect, and the funds are being held in a suspense account at the bank. Anyway, I hope you get your answer soon and we'll keep an eye out.
 
Thanks for the support Dunover.

Just a quick update in regards to the transaction number request. IanO cannot provide it at this time because the systems are too complicated.

Looking forward to this getting sorted.

have a nice day all.
 
Thanks for the support Dunover.

Just a quick update in regards to the transaction number request. IanO cannot provide it at this time because the systems are too complicated.

Looking forward to this getting sorted.

have a nice day all.

Yes, I'm not trying to draw into commenting while your PAB is in process. There was another thread similar to this not long ago where this happened, but it turned out the payee's bank had it in a suspense account while it was checked out, and I do remember the rep DID supply him with the transaction details as a reference. He got it in the end.:)
 
To be fair funds held in the suspense account at this late stage in the game result in two things - either a repair fee top sliced from the amount by the players bank who then pay it to the player or it is sent back to the player (much more likely).

As I see it however if the payment processor has made a mistake inputting the Iban then this is not the players fault, and with the initial issues the player had with CS, and providing the amount is not significant, then it would be best to do a fresh same day chaps payments to the player. Yes it costs but in the bigger scheme of things that would be the most appropriate thing to do for everyone involved.
 
I can confirm I received the funds today.

For whatever reason the banking withdrawal would not work, checking was not available nor cashing out back to my Mastercard.

*snip*

The problem with the banking info came back to butlers as an invalid account number. I do not know what happened there because I had both Betfair and Ladbrokes send confirmations letters to me today (Betfair actually gave me a screenshot today) that they used the same banking info as provided to Butlers Bingo...and the payments went through in 2-3 business days.

I guess this was bad luck and coincidence. I wont make any accusations with just assumptions.


For the most part IanO acted professionally and kept sending me updates. I did disagree on one or two things he said to me but some things can be said in complicated situations.

While I am pleased I got my funds, I have requested my butlers bingo account be closed permanently and I am sure IanO will oblige. In the end, it was just too much.

Thank you Max and thank you Ian for getting me my money.
 
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I can confirm I received the funds today.

For whatever reason the banking withdrawal would not work, checking was not available nor cashing out back to my Mastercard.

*snip*

The problem with the banking info came back to butlers as an invalid account number. I do not know what happened there because I had both Betfair and Ladbrokes send confirmations letters to me today (Betfair actually gave me a screenshot today) that they used the same banking info as provided to Butlers Bingo...and the payments went through in 2-3 business days.

I guess this was bad luck and coincidence. I wont make any accusations with just assumptions.


For the most part IanO acted professionally and kept sending me updates. I did disagree on one or two things he said to me but some things can be said in complicated situations.

While I am pleased I got my funds, I have requested my butlers bingo account be closed permanently and I am sure IanO will oblige. In the end, it was just too much.

Thank you Max and thank you Ian for getting me my money.


I am glad you got your funds,I did not know you could receive gaming funds back to *snip* in Canada, I thought all gaming transactions were off the table?
 
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I can confirm I received the funds today.

I guess this was bad luck and coincidence. I wont make any accusations with just assumptions.

:thumbsup:


I do not know what happened there because I had both Betfair and Ladbrokes send confirmations letters to me today (Betfair actually gave me a screenshot today) that they used the same banking info as provided to Butlers Bingo...and the payments went through in 2-3 business days.

Now when you have a settled PAB, remember that at a clipjoint as Betfair you aren't even allowed to make a PAB.

These are rogue, read here:

https://www.casinomeister.com/casino-reviews/betfair/

Just wanted you to know!
 
:thumbsup:




Now when you have a settled PAB, remember that at a clipjoint as Betfair you aren't even allowed to make a PAB.

These are rogue, read here:

https://www.casinomeister.com/casino-reviews/betfair/

Just wanted you to know!

Oh wow. I must have misread when looking at accredited playtech casinos. I must have seen betfair as accredited when I was most likely looking at betfred.

Thanks for letting me know.

Glad I got paid from them

account will be closed
 

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