Brandy denies my 20k Royal

backjlack

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Jul 12, 2006
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I hit the Holy Grail of videopoker at Brandy casino yesterday.


I posted my beautiful screenshot in the 'Winner Screenshots' thread.

MODERATOR NOTE: Thread title changed on request. This has now become a complaint. Fast forward in thread ....
 
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chuchu59

gambling addict
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Whew! At least I know Brandy does pay although it's gonna be four or five days before you get it. A royal congratulations to you.
 

Vesuvio

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Apr 22, 2004
Location
UK
I hit the Holy Grail of videopoker at Brandy casino yesterday.


I posted my beautiful screenshot in the 'Winner Screenshots' thread.
Congratulations, but was it really necessary to start a separate thread for this after posting in "Winner Screenshots"?

If I was a cynic (;)), I'd be highly sceptical of someone posting about Brandy casino, given their practice of paying for votes and posts at forums, and that most winners aren't so keen to emphasise where they won.
 

Vesuvio

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Location
UK
LOL. Hey Vesuvio, where's that pic in your Avatar?
Vesuvio :p

= Vesuvius (of Pompeii fame) with the bay of Naples in the foreground. I was visiting there a lot when I chose the name, but it's also the name of a blue soft-toy rabbit... I think I'll spare you the details :D
 

backjlack

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Joined
Jul 12, 2006
Location
Online
Brandy is refusing to pay me!

Vesuvio, I opened a seperate thread because I was so happy and I felt like sharing my joy.

But my joy is gone now, because I just learned that Brandy is refusing to pay me!



They have this promotion this month called 'Test Drive x 10' where you send them 20$ through a web form and they open you an account (seperate from your main one) with 200$ in it. The catch is that you must reach a 19000$ balance before you can cash out. They also offer '2/20/reach 2000' and '200/2000/reach 180k' accounts.

From reading the terms, there was no doubt in my mind that this was available on more than one deposit. So I did make a 20$ deposit, got a 200$ account, lost, did it again, many times (25, I believe), until I hit the Royal Flush. After hitting the Royal Flush I emailed them, asking them to cashout my winnings (the cashier module is not available in those special accounts).

According to the rules of the promotion, I was supposed to be paid in 24 hours so, today, not having received my winnings, I emailed to inquire about my payment and the answer I just received is that they are not going to pay me because I broke the rules of the promotion by having multiple bonus accounts. They say that the rules state that only one account of each type is allowed per customer, which is not true. The rules don't say anything explicit like that at all.

Here are the rules :

Dear xxxxxxxx,

Have you ever dreamed of getting thrilled having bet the minimum at a casino?! Now gambling is 10 times more thrilling!

August 28, we are launching new promo "Test Drive x10". Having paid $2, $20 or $200, you will be given access to the special "TD"* bonus account with $20, $200 or $2000 opening balance respectively!!!

"Test Drive x10" promo rules:

1. Having made $2 payment** at Brandy Casino Gabling Network Cashier, the promo participant will be given access to "2TD" account with $20 opening balance. Having made $20 payment** at Brandy Casino Gabling Network Cashier, the promo participant will be given access to "20TD" account with $200 opening balance. Having made $200 payment** at Brandy Casino Gabling Network Cashier, the promo participant will be given access to "200TD" account with $2,000 opening balance.

2. Promo participants are welcome to play any games except for Live Dealer*** and Progressive Jackpot**** games.

3. To withdraw money participants should have a definite amount at "TD" accounts. To withdraw money from "2TD" account, a participant should have not less than $2,000 at it. To withdraw money from "20TD" account, a participant should have not less than $19,000 at it. To withdraw money from "200TD" account, a participant should have not less than $180,000 at it.

4. The opening balance amount***** of the "TD" account will be deducted from your withdrawal request.

5. The withdrawals are processed within 24 hours.

6. "TD" account will be closed at zero balance, if the promo rules are violated, or after any withdrawal of winnings.


To participate in "Test Drive x10" promo:

1. The player wishing to participate in the promo shall send an application to [email protected].

The text of application:

"I wish to participate in "Test Drive x10" promo. Once the account is accessed I promise not to play Live Dealer and Progressive Jackpot games. I have read and accept the show participation rules. "

2. Make $2, $20 or $200 payment to the Brandy account using Brandy Casino Gabling Network Cashier. Follow these steps:

Click on Brandy Casino Gambling Network Cashier: Link Removed ( Old/Invalid) .

Choose a payment method and enter the information required.

In the field "Username (XPS)": enter you Brandy Casino Username (BCRxxxxxxxx).

3. Within 20-25 min after settling the bill, your request will be processed and the new "TD" account number with the $20, $200 or $2,000 opening balance***** respectively, and an access password will be sent to the e-mail, indicated by you during registration at Brandy Casino real money account.

Brandy Casino mails good news only!

Should you have any questions or concerns, please do not hesitate to contact us at: [email protected].


Sincerely yours,

Lisa Evans
Brandy Casino Manager

Brandy Casino - CasiNo1

* "2TD" = account with $20 opening balance, "20TD" = account with $200 opening balance, "200TD" account with $2000 opening balance.

** The payment is not a deposit. The payment is the charge for "Test Drive x10" promo participation.

*** Live Roulette, Live Baccarat, Live Blackjack, Live Sic Bo.

**** Caribbean Poker, Cinerama, Diamond Valley, Fruit Mania, Gold Rally, MagicSlots, MegaJacks, Safecracker, Wallstreet Fever, Queen of Pyramids, MegaBall, Jackpot Jacks or better 10, Jackpot Darts, Jackpot Genie's Hi-Lo, Progressive Blackjack, Dollar Ball, Sunny slots, Bounty Hunter.

***** All the opening balance amount is bonus money.


Not only is there no clear mention that only one bonus of each kind is allowed, but here is was they emailed me in answer to my sending the second 20$ deposit :


Dear xxxxx,

Thank you for taking part in Brandy Casinos promos!

Hereby we would like to inform you that according to Brandy Casinos regulations, every Test Drive deposit is added into a new account. Therefore, your latest $20 deposit has been transferred from former TD00008 to new TD32825 (password xxxxxx).

A relevant bonus has also been added to the new account.

Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.

We apologize for any inconveniences that may have occurred.

Best regards,

Victoria
Brandy Casino Support


This shows that they were perfectly aware that they were creating multiple accounts. For me, it was a clear confirmation that they were welcoming more deposits. The emails containing each new account's username and password were signed by a number of different people, and they all took a different time to arrive so they weren't automatic emails, they were manually processed.

Brandy was willingly running this promo as repeatable apparently until they realized that it was getting out of hand (perhaps there were

other big winners, perhaps even a 180k winner) and they decided to back off.


Brandy has willingly accepted to open these account for me. All the time I was playing, every sign convinced me that I was doing exactly what was intended by this promotion. And now, they pay back my 500$ in deposits and act like this is the end of it.
 
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nafanny29

Dormant account
Joined
Jul 8, 2004
Location
London, England
You just knew something was going to go wrong, well i did anyway!!

I could count the number of casinos that I would be 100% certain to get paid for a $20000 win without any BS, on my fingers and toes, and Brandy would certainly not be one of them.

If you are within the T&Cs to use this promo as many times as you like then they do need to pay you.

Yet another reminder to us all that its essential to stick to casinos who's reputation is beyond doubt.
 

awstick

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Joined
Jul 26, 2006
Location
US
I read through those terms and didn't see any mention that they specifically would allow multiple deposits, and I probably would have contacted them to be sure it was allowed before doing it. Clearly they should not have kept letting you make accounts, but I doubt they intended for this to be used multiple times per offer. I have no idea why they would even offer it once, since surely everyone who made accounts would know they need to get to 100x their balance to cash out and would play accordingly aggressive. There would need to be more than 1000 players for every one winner, and there were probably a much higher percentage of winners than that. It sucks, but I doubt you will see anything but your original deposits back.
 

Vesuvio

Dormant account
Joined
Apr 22, 2004
Location
UK
Really sorry to hear that, Backjlack. At least you can see now why I was suspicious of anything to do with Brandy...

Anyway, you have to fight them on this, and there must be a chance of success, as unless there are terms other than the ones in their e-mail they haven't got a case.

Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.

This is acknowledging you have more than one of these special accounts as well as encouraging you to have more.

p.s. I checked out their weird "forum" and here they respond to someone who also took up the promo more than once -
You do not have permission to view link Log in or register now.
I don't understand what rules they're quoting here, though, as the only promo rules seem to be the ones posted at the forum which don't mention how many times you can try it. For curiosity's sake here's someone asking the same thing, and getting the same response (in Russian):
You do not have permission to view link Log in or register now.
It's obviously not clearly stated (or stated at all) that you can't do what you did.
 
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Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
While an experienced player would probably know that most bonus promos can only be claimed once, this kind of crap is exactly what keeps putting back the industry and why it just keeps shooting itself in the foot time after time. Even if there were other terms about not claiming the promo more than once, they should have been clearly stated in the promo offer.

Every casino suffers because of stunts like this, not just this one (as do all bonus players because of some bonus abusers who have made these offers so crap in the first place) Grrr :mad: It's about time some of these software providers stepped up to the plate as things like this reflect badly on them and their other licencees.
 

backjlack

Dormant account
Joined
Jul 12, 2006
Location
Online
Even if there were other terms about not claiming the promo more than once, they should have been clearly stated in the promo offer.

There were no other terms.
The lenght of the terms I quoted above show that they are complete.
Also, there were no links to anything else.

And it's not like I was trying to find the tinniest crack in their terms and interpret to suit my desire. As I said, from the start I was under the impression that this was applicable to multiple deposits and then this was confirmed into a certainty in the email they sent me after I opened a second account, which I'll briefly quote again :

Whenever you decide to make a new deposit for Test Drive promo, you will be informed of a new account number as soon as possible.
 
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Simmo!

Moderator
Staff member
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May 29, 2004
Location
England
As I said, from the start I was under the impression that this was applicable to multiple deposits and then this was confirmed into a certainty in the email they sent me after I opened a second account, which I'll briefly quote again :

Totally agree :thumbsup:
 

uungy

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PABaccred
PABnoaccred
PABnononaccred
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Jul 11, 2004
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Planet Earth (I think)
Agree with you backjlack. They have the ability easily to limit the bonuses if they wanted to, makes no sense to say they couldn't!

You don't have to "imagine" that the standard rules are accepted, as these are very non-standard rules, that you have to have 19K to withdraw, and I bet they didn't believe anyone would get it!

Keep fighting!
 

HateMG

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Joined
Apr 6, 2004
Location
Brooklyn, NY
p.s. I checked out their weird "forum" and here they respond to someone who also took up the promo more than once -
You do not have permission to view link Log in or register now.
I don't understand what rules they're quoting here, though, as the only promo rules seem to be the ones posted at the forum which don't mention how many times you can try it. For curiosity's sake here's someone asking the same thing, and getting the same response (in Russian):
You do not have permission to view link Log in or register now.
It's obviously not clearly stated (or stated at all) that you can't do what you did.


Let me translate you some quotes from russian forum:


Somebody asked:
Quote:И второй вопрос, есть ли временное ограничения на Test Drive?
Я имею в виду, не получится, так что игрок будет играть на нем 2-3 недели, наберёт нужную сумму для снятия, захочет снять, а тут окажется, что Test Drive даётся на 24 часа, и в оплате будет отказано.

Translation: And the second question. Is there any time limit for Test Drive?
I mean If a player plays on it for 2-3 weeks and get the nessesary amount for withdrawal but let say it turns out the Test drive is only given for 24 hours and he'll be denied his winning.

Brandy's answer:
Временных ограничений нет.

Translation: There is no time limit.



Another question :
Quote:И последние, сколько раз можно участвовать в этой акции?

Translation: And lastly, how many times can someone participate in this action?

Brandy's answer:

В рамках акции Test Drive x10 Вы можете открыть только один счет TD2, один счет TD20 и один счет TD200.

Translation: In scope of Test Drive x10 you can open only one TD2 account, one TD20 account and one TD200 account.
 

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
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Planet Earth (I think)
Its not in the Terms and Conditions, so my personal opion is its invalid T&C's, unless you have asked personally and answered you personally. Obviously its best to ask, but easy to say that afterwards.

I don't see any reason, why logically they can refuse to pay this
 
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