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Resolved Boyle casino\sportsbook - I want my $15,000!

Discussion in 'Sportsbook Complaints' started by fdrslss, Mar 6, 2011.

    Mar 6, 2011
  1. fdrslss

    fdrslss Dormant account PABaccred

    Occupation:
    Financial analyst
    Location:
    Betting world
    --------- this is a copy of my message to PAB section, maybe I get Boyle representative attention here -----------


    Hello,
    My name is ************. I'm Canadian customer of Boylesports.com (account name with them : ******). I registered at Boylesports.com at mid January and somewhere about 4-5 weeks ago I weeks ago I won quiete a lot of money on soccer betting (I had ~310 multiplayer on my bet, bet size $50). I also won and loose something, so my ending balance when problems started was about $14,500. Then my employer requiered me to move to Europe for 2 years as a contractor (I'm supposed to stay in Netherlands and Belgium most of the time). So, after I found this out I let Boylesports.com know and asked them to update my address to a new one - I will stay at two hotels all the time, one in Amsterdam and one in Brussels. First place to arrive for me was Amsterdam, so operator successfully (!) updated my address to an Amsterdam one. I closed my bank account (as per my banker advice because 2 years abroad is quite a lot) and moved. Then, when I tried to make more bets from Europe Boylesports.com let me know that they don't work with Netherlands and can't serve me anymore (nevertherless, I'm Canadian customer and they have my IDs), I asked to withdraw my money and promised to continue betting when I get back home. After that they requested more documents from me, including proof of bank account closure. Even though, it was quiet hard to obtain it from here, I did it. Then they asked to see bank statememt (statement of the closed(!) bank account) to see their transactions there. Of course, with some help from my banker in Canada I got this faxed to me. Now they have on file my Canadian ID card, my Passport, my credit card copies, 2 of my bank statements, my bank account closure letter. Maybe I missed something still. Last time I heard from them almost two weeks ago, and since then they are giving me some weird responses like " You have high-risk transactions with us", " Your account is under security department review" and so on, and so forth. Although, 2 of my deposit transactions and 2 withdrawals did not seem high-risk to them when I made them over 1.5 month ago (I made credit card deposit and withdrawal and Moneybookers deposit and withdrawal). They asked me a lot of questions, like why did I close my account, why did I make second deposit, why, why, why.. I explained everything very clearly and the only problem that I see now is that I honestly let them know about my move to Europe and now they are simply trying to steal my money and searching for the ways to get rid of me.
    Please, help me as I cannot personally influence them and all I did is honestly won money on betting service, that Boylesports.com provide. I do not want to be a victim of this company. Please, PLEASE help me.
    Best regards,
    Victim customer
     
    Last edited: Mar 6, 2011
    1 person likes this.
  2. Mar 6, 2011
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    I would advise you not discuss this case in the forum if you have filed a PAB.

    You should also not post your full name with the account name on this forum. For your own safety.




    From the PAB section (FAQ) :

    Don't post about your issue on the forums: wait until the PAB process has ended before you discuss it on the forums.
    inform us as soon as the casino has resolved your issue for you.
     
    2 people like this.
  4. Mar 6, 2011
  5. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Thanks for pointing that out Rainmaker :thumbsup:


    Removed the posters name from the OP.
     
    1 person likes this.
  6. Mar 6, 2011
  7. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    Wow... What a surprise, online gaming trying to screw a customer out of 14.5k

    I'm sure there is some type of regulations forbidding this type of customer abuse. Contact the gaming regulators in the jurisdiction that's responsible for Boylesports behavior. I'm sure they'll iron this out for you.

    Good Luck
     
  8. Mar 6, 2011
  9. fdrslss

    fdrslss Dormant account PABaccred

    Occupation:
    Financial analyst
    Location:
    Betting world
    I've contacted them via phone, they told me to write an email, thats what I did about a week ago. Still no response :|
     
  10. Mar 6, 2011
  11. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Just for the record and background, because they probably aren't a familiar name to many outside the UK, Boyle Sports are a 20 year old Irish bookmaker with a number of high street betting shops, are sponsors of EPL side Sunderland and official betting partner of the FAI (Football Association of Ireland).

    Away from sports, their casino is IGT and they are Alderney licenced.
     
  12. Mar 6, 2011
  13. 3mptyseat

    3mptyseat Quit Gambling PABnonaccred

    Occupation:
    Pressing Buttons
    Location:
    California de Norte
    IGT = Wagerworks and Wagerworks=Integrity and Excellence in Gaming
    So, it goes without saying that possibly the OP needs to gather some emotional strength and muster some more patience, since I am pretty sure this is the first PAB filed against a wagerworks site in over a year(and possibly longer)...

    If OP only had been a member here at CM (land where some are free, and most have been betrayed) for a short time before OP filed/posted, OP may have read the real complaints, and OP might realize how lucky OP is for being in a jurisdiction with gambling freedom and moreover, serviced by the wonderful, magical even, ppl at a wagerworks casino.

    I just think there maybe a lil more to this than meets the eye and its too bad, if my intuition serves the truth, that a good casino gets even a nano-splash of bad pr.

    Then again, it would not be the first time this week that I was wrong. And its Sunday, so the week just started. Point being ---> if there is an issue, I stand corrected and whatnot, and I humbly apologize.
     
  14. Mar 6, 2011
  15. fdrslss

    fdrslss Dormant account PABaccred

    Occupation:
    Financial analyst
    Location:
    Betting world

    From what I understood you are saying that I fake accuse legit room? I don't mind Wageworks being trustworthy for a long time, but I also don't want my roughly $15k go away simply because I had to move as a contractor to Europe..
    I don't hear from them for weeks and when I did I got something like " we are still reviewing your account"
     
  16. Mar 6, 2011
  17. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    Be a bit more humble and patience if you want people to help you.

    You are a new member. Comes stumbling in with a complaint about someone stealing your money. You can not expect that everyone will get in a hallelujah mood in your favor. You know, this is your first post.

    This does not mean that you don`t have a case.
     
  18. Mar 6, 2011
  19. fdrslss

    fdrslss Dormant account PABaccred

    Occupation:
    Financial analyst
    Location:
    Betting world
    I bet you would not write your last post, rainmaker, with the feeling when someone repped is trying to own you and you can't do anything about it.. Bad feeling, I'd like to say. I would not bother writing a complaint about some $100-500, but $15k is quiet an amount for me you know.
     
  20. Mar 6, 2011
  21. 3mptyseat

    3mptyseat Quit Gambling PABnonaccred

    Occupation:
    Pressing Buttons
    Location:
    California de Norte
    No. No, Sir, u have misunderstood... I believe that mis-communication rather than "Boyles attempt to steal," from you is what is more likely to be in play here. I can say with a lot of confidence, that victimizing you is probably not on their agenda. I am not suggesting you are lying, but instead, I am suggesting that there is either a problem connecting ie, the emails bounce back, or more likely after reading this thread, an inability to understand the problems/concepts that you are trying to convey to Boyles, and in turn, that Boyles is attempting to convey to you.

    I apologize for aggravating you, but I do suggest that you summon every inch of patience in ur character and try not to attack ppl. This place will harbor your complaints and see to it that ur claim is researched thoroughly... If you look back to Rainmakers first post in this thread, he was benevolently trying to assist u.

    In fact, if history is any indicator, even in the case you were trying to fleece us or boyles, or were not being forthwith in the OP, you still will have a slight minority who side with ur case in whole or at least part...
    So trust in the fact that u will get a fair (and free) shake from the admins here.

    I assure you Sir, that first of all, my 'repped'ness here is quite negligible in comparison to many, and second, I am more interested in 'owning' an alpaca than in 'owning' u or any other mammal.

    Good luck with this and good day!
     
    1 person likes this.
  22. Mar 7, 2011
  23. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    You may have already shot yourself in the foot here. Did you read the PAB rules:what: I suggest you go and do so if its not already too late.
     
  24. Mar 7, 2011
  25. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I understand you are frustrated at the moment. As pointed out earlier, you shouldn't be posting if you have PABd.

    Boyles is pretty reputable, and do have an active rep here. You posted here on a weekend, things often are not looked at until Monday.

    In some fairness, your circumstances are not common, and I think accusations of theft are a little off. Problems receiving payment, or delay might be more appropriate.

    This is the link to Boyle's casino operation manager http://www.casinomeister.com/forums/members/boylecasino-com.html.

    Use that link to send him a private message with your account details so he can see what he needs to do to help you.

    The Netherlands is a restricted country, pity you just didn't leave your Canadian account open and cashout before you moved.

    Sounds like you have a good working relationship with your Cdn bank, maybe reopening your account is a possibility?

    You may be expected to provide work visas, tax info or other documentation. You'd be surprised at the lengths people in restricted jurisdictions go to to play. Boyles is UK licenced and needs to confirm to laws regarding this.

    This does not mean a solution can't be found, but it won't be found the same day you post it on a weekend I expect.

    I do hope that some of this has put your mind at ease that your win is not stolen, but delayed. I don't think you've said that Boyle's ever denied that you won, but the residency issues have created an unusual circumstance.

    Please contact the rep, that's your first step here.
     
    1 person likes this.
  26. Mar 7, 2011
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    :rolleyes:
     
  28. Mar 7, 2011
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @fdrslss: please understand that we have some fairly well-established rules and procedures that you need to follow if you are going to get helpful attention to your issue:
    1. first and foremost, read the Pitch-A-Bitch FAQ! Don't just flip through it or have a browse will watching TV, actually read the thing. If you expect us to put time into your issue then we expect you to know what you are doing. Fair is fair, no?
      .
    2. as mentioned by the others, pretty much spelled out in the Forum Rules, and made perfectly clear in the Pitch-A-Bitch FAQ, your first step should have been to contact the casino rep, BoyleCasino.com in your particular case. You should've done this before you posted here (Forum Rules) and you need to do this before anything will be done on your PAB (PAB FAQ).
      .
    3. if you are serious about us working on your PAB, then do as you are told in the Pitch-A-Bitch FAQ and do not post here until that process has run it's course. The reasons for this are amply explained in the FAQ.

    Assuming you don't want your PAB to be discarded please let me know, preferably via email or Private Message, that you understand what is expected of you here.

    Or you are free to pursue your issue here on the forums and we can forget about the PAB, but still you are expected to contact the rep before posting.

    Given the situation I have (slightly) modified the thread title.

    Regards,
    Max Drayman
    Casinomeister.com, Player Complaints (PAB) Manager
     
    Last edited: Mar 7, 2011
  30. Mar 7, 2011
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well yeah, actually I am surprised. Wagerworks casinos have been listed at Casinomeister since 2004 - and they had the distinction of never having a PAB. This is the first in seven years - so yeah, I'm surprised.
     
    1 person likes this.
  32. Mar 7, 2011
  33. fdrslss

    fdrslss Dormant account PABaccred

    Occupation:
    Financial analyst
    Location:
    Betting world


    The problem is that I do not(!) live in Netherlands, moreover in a week time I'll have to travel to Belgium for next couple of months which is actually allowed on Boylesports.com. I also have Moneybookers, Netteler, Entropay account and my company also do have a bank account in Netherlands and what is more important in Belgium. This means that there are many ways I could cash out my money and Boylesports reps do know this. I will have to update my adrress to Belgium one and make my account legit again, but as Boylesports told me - they won't let me do this? Why? Its good for them to remain my account as Netherlands one to avoid paying me money, nevertheless I will be in legit gambling jurisdiction (Belgium) quite soon and will have legit ways to cashout. Again, I still have my Canadian e-wallets which Boylesports.com prefer to ignore ...


    P.S. I'm not Mister btw, but Miss :rolleyes:


    P.P.S. Mr. PAB moderator, I'm sorry for my posting here before contacting Forum Boylesports.rep, was quite emotianal when making my OP.
     
  34. Mar 7, 2011
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Understood, but what about all the posts you've made since? Each time you were ignoring the Forum Rules and the advice given to you in the PAB FAQ.

    I get that you'd be upset and want to do what you could to get things on the right track. Perfectly understandable. That said you need to understand that we've established procedures for these things because those procedures work and they're the way we prefer to handle these things.

    By not taking the time or consideration to read the basic stuff on how our site works you're basically saying "screw you, I want some attention now!" I hope you can see that that's not a great way to go about things, especially things like this that involve the moderators in general -- moderating your posts -- and Bryan, the site owner, and I in terms of dealing with your PAB.
     
    Last edited: Mar 7, 2011
  36. Mar 7, 2011
  37. Repro

    Repro Dormant account PABnononaccred PABnonaccred

    Occupation:
    Financial
    Location:
    Netherlands
    I can't even play those games. Sometimes it sucks being Dutch :(

    Taken into account there has "never" been a PAB with them i expect it to work out fine. Just don't piss off Max by posting about this in the forum :p
     
    1 person likes this.
  38. Mar 7, 2011
  39. ilovejesus

    ilovejesus Experienced Member

    Occupation:
    goldsmith
    Location:
    GREAT BRITAIN
    hi

    i cant understand 1 think your clever a enough to post complain but cant understand when members saying to you no MORE posts and you keep on doing it, NO MORE POST PLEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEESE
     

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