Okay so I was bored and decided to try again with this. I wish I hadn't. The door will be super-glued shut this time forever
A chat operator will be with you shortly.
You are now chatting with 'Andy'
Andy: Welcome to Casino Support. How may I assist you today?
you: Hi. I got the email from when you switched over to topgame and downloaded the new casino and used the new password i was sent and it didnt work. Then i clicked the forgot password link and it says could not get info. Can you help please?
you: my username is ####
you: and email is#######
Andy: May I please have your account username (login) or email address?
you: ##### ####@#####
Andy: It is the blackdiamond casino account?
you: yes
Andy: According to our records you have other nick name for blackdiamond casino.
you: i am just going by what i was sent in the email
you: Dear Laura Please find below your username and new password to access your account on our new software. Simply visit our website blackdiamondcasino to download and install our new software and enter the details below: Nickname: #####
Andy: The username ##### is from your BOX24 account.
Andy: The username ##### is from your BOX24 account.
you: okay i remember. its ##### for blackdiamond, i dont know why you sent an email saying the wrong account name though
Andy: You can try in blackdiamond with the username ##### .
you: can you tell me if am still verified for withdrawals?
Andy: Sorry for inconveniences you can try with this username it should work.
Andy: Sorry for inconveniences you can try with this username it should work.
Andy: One moment please.
Andy: According to our system you don't have any withdrawal requests at the moment.
you: lol well that would be a bit hard as i havnt even been able to log in until now.
you: i just meant, could you tell me if my account is verified from the old casino and if the time came to withdrawal, would i need to send anything in again?
Andy: Is there anything else I can help you with?
Andy: Is there anything else I can help you with?
you: could you tell me if my account is verified from the old casino and if the time came to withdrawal, would i need to send anything in again?
Andy: Yes, please send one more time your security documents.
Andy: You must send those documents; 1. Fax-back form
Andy: 2. Copy of your photo ID
Andy: 3. Copy of recent utility bill
Andy: 4. Copy of credit card(s) used, front and back (you can cover the middle 8 numbers of the credit card, we only need to see first 4 and last 4)
you: do you still flush withdrawals also?
Andy: What do you mean sir?
you: i am a lady thanks and flushing withdrawals...you have not heard of this?
Andy: Yes we do flash withdrawals.
Andy: Let me check your account. One moment please.
Andy: Sorry Laura.
you: Thats okay. And how long do withdrawals to neteller take these days? It used to be max 48 hours, has that changed?
Andy: It takes from 3 up to 5 business days.
you: if it gets flushed, does it take less time?
Andy: Yes sure it takes less time.
you: less than 3 days?
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It seems in the end he had finally had enough of me. What a waste of my night!
This chat transcript should be named 'A dummies guide to losing a customer'