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Box 24 Casino?

Discussion in 'Online Casinos' started by skiny, Nov 25, 2009.

    Nov 25, 2009
  1. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Please wait for a site operator to respond.

    You are now chatting with 'Shane'

    Shane: Welcome to Box24 Casino Live Chat. How may I help you?

    you: Hello Shane.

    you: I received an email today that offers 24 dollar no deposit bonus.

    you: I'm not going to ask where you got my email address from although I am kind of curious but I was also under the impression that Rival casinos do not allow Canadian players.

    Shane: this is correct we dont i am sorry some one has been sending flyers for us and we dont know who

    Shane: it is being looked into

    you: You don't know who advertises your casino?

    you: Why would someone you don't know want people to join your casino?

    Shane: on this occation we are unsure where this is comming from it is being invetergated

    Shane: Is there anything else I might be able to assist you with at the moment?

    you: I see. And Rival casinos allow American players but not Canadian players?

    Shane: unfortunatly yes something to dowith the software

    you: The software works just as well in Canada as it does in any other country.

    you: Thanks for your time.


    Apparently Rival is still Anti-Canadian. :rolleyes:
     
  2. Nov 26, 2009
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    My beef with them is that they seem out of sorts. The live chat guy doesnt respond to you for a good 5 minutes each time even though it is stated in the box that you are now chatting with 'Mark'. My sec. docs were sent to them on Sunday and after an acknowledgment on Monday, they have still not returned mail to tell me whether or not the docs are approved. This came about despite live chat promising me that I would get a quick reply no matter what the status was.

    So much for paying within 24 hours. If the docs arent approved there cant be a valid cashout so the withdrawal period is moot.
     
  4. Nov 26, 2009
  5. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    I'm also not sure, if my docs approved, because i got only an answer, that they can't approve my docs, because my name is not exactly the same on my utility bill, although i'm registered in about 50 casinos and never had any problem!

    in my name there is a letter with "" but most casinos didn't even accept this letter so i must write "oe" which is certainly exactly the same letter, because in my emailaddress is also only a "oe" instead the "" because it's 100% the same letter and no emailaddress have a in the emailname, because that doesn't work and i thought, that everybody should normally know this, since i've never had any problems with my name.

    But they told me only, that they can't accept my IDs, because of my registered Name, which is not exact the same.

    I told them certainly directly, that "" means "oe" so it's the same letter, but since that i got never any answer from them back, so i'll surely never ply there, because that's a very bad support!
     
  6. Nov 26, 2009
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Still no email but when I entered the casino just now there was a pop-up box stating that my docs had been approved.
     
  8. Nov 26, 2009
  9. mclee321

    mclee321 Meister Member PABaccred

    Occupation:
    Software QA Engineer
    Location:
    Dublin
    I have to be honest, I wouldn't like to be invetergated. I imagine you are held upside down and beaten senseless with a metal ruler.
     
  10. Nov 27, 2009
  11. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    I can live with the fact that some of these casinos have people who don't speak very good english. Hell, I only speak english and I don't speak very good english.

    I'm just wondering how many other countries are banned from Rival or is this just a Canadian thing? Why Rival and not 3Dice, Microgaming, RTG?
     
  12. Nov 27, 2009
  13. felicie

    felicie Ueber Meister PABnononaccred

    Occupation:
    self employed
    Location:
    somewhere else
    This is half-assed help and sorry for that but somewhere in this forum is some kind of explanation for the no canadian thing. I guess I could go try to find it unless someone else can find it first? :D
     
  14. Nov 27, 2009
  15. felicie

    felicie Ueber Meister PABnononaccred

    Occupation:
    self employed
    Location:
    somewhere else
    Skiny go to April 3, 09 in here to Rivals pull out of Canada.
     
  16. Nov 27, 2009
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If this is the same Shane who phoned me at geeze 3am this morning then I have to say he spoke perfect English. He was very apologetic for the delay in both answering my emails and approving my docs. I thanked him and gave a polite hint to not call at unsocial hours next time. Nevertheless, he seemed quite sincere and probably I could give this new outfit another chance. After returning from work, I will make a deposit and withdraw my winnings from the free chip I mustered during the previous weekend.
     
  18. Nov 27, 2009
  19. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Well, the thread just kind of tapers off. Anyone really ever find out why they pulled out of Canada?

    I was insulted the first time I tried to join a Rival casino and the live support basically said "Sorry, we don't let Canadians play at our casinos." And that was pretty much all I got out of them.

    Did everyone get their money back? Some of these casinos are still accredited after booting an entire country out and not even offering a valid explanation?

    I'd like to see every player they have left email them and say "Sorry. Unfortunately we don't use Rival software anymore.... Something to do with the software."
     
  20. Nov 27, 2009
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I understand why you are upset, but I don't understand why you keep going on about it.

    The reason Rival pulled out of Canada is exactly the same as why MG and Playtech pulled out of the USA - they are worried about being prosecuted by the Canadian Government in case they decide online gaming is illegal. (Rival Gaming is a Canadian company)
    This all kicked off when Rival were taken to court in a civil action - I can't remember all the details, but I'm sure you'll find it somewhere in this thread:-
    http://www.casinomeister.com/forums/online-casinos/29315-rival-emails-cdn-players.html

    It may suck for you, but at least you're better off than Americans who can't play MG, Crypto, Playtech, Grand Virtual, Net Ent, and several others for similar reasons. :(

    And yes, all Canadian players were able to cash-out any money they had in Rival casinos.

    KK
     
  22. Nov 27, 2009
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Very impressed. Initiated a withdrawal 6 hours ago and though I didnt ask for it to be flushed the money is already sitting in my ecocard account. This is probably the 1st Rival casino not to have a 24-hour reversible period. Maybe Tradition also does the same, non?
     
  24. Nov 27, 2009
  25. skiny

    skiny Banned User - violation of <a href="http://www.cas

    Occupation:
    Doing everyone else's job.
    Location:
    Canada
    Is it normal for you to enter a thread that is barely a page long and ask people why they are "going on" about the subject?

    The first response to this post was yesterday at 7 pm. Since then I have made two very short posts.

    Maybe I was mistaken in my assumption that the entire idea behind this portion of this website was to hold conversations.

    And by the way. It doesn't really suck for me. I'm quite happy with the casinos I can play at. I don't really need the tiny handful of Rival casinos that don't want my money.

    I was curious and I asked a few questions.... But lets not go on about it. :rolleyes:
     
  26. Nov 28, 2009
  27. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    Congrats Chuchu, I initiated a withdrawal yesterday and upon my question they told me today that it should be processed within 72 hours. Very unimpressed

    Cheers Balky
     
  28. Nov 28, 2009
  29. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    Huh they paid within 2 hours.
     
    1 person likes this.
  30. Nov 28, 2009
  31. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    And? Impressed? :p
     
  32. Nov 28, 2009
  33. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Upon my first request (I'd sent my documents in advance), they paid me within 12 hours. I was VERY impressed, honestly. I run hot there, and they pay me promptly - what's not to like? :lolup:
     
  34. Nov 28, 2009
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    When they dont have the normal pending 24-hour period it follows that they are not intent on you reversing your withdrawal and therefore it is normal that they will probably send you your money as quick as possible so you will continue to play with them. I hope other Rival casinos follow suit. The first thing would be to cancel the 24-hour pending period.
     
  36. Nov 28, 2009
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Guys,

    this is just a misunderstanding. The "Canadian player exclusion' was hotly debated several months ago and KK was in the thick of things then so to him it is not an issue now. Canadian players have, more or less, accepted that the Rivals will not accept their play although they dont like it.
     
  38. Nov 28, 2009
  39. Balky

    Balky Senior Member

    Occupation:
    Translator
    Location:
    Croatia
    Indeed I am impressed, nice surprise :). Hope I will find some time to play another session there today.

    Balky
     
    1 person likes this.

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