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Boss Response

Discussion in 'Online Casino and Poker Complaints - old section' started by jetset, Nov 20, 2002.

    Nov 20, 2002
  1. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Boss Media's statement on the "snaffled jackpots" allegations, received this morning:


    In response to your question regarding progressive dollar amounts from a
    discontinued in-house progressive slot program, we appreciate that we were
    asked for a statement on this matter and are happy to address these
    concerns.

    Many in-house progressives in Gold Pirate Slot and Caribbean Poker were
    discontinued on July 1, 2002 to allow for the initiation of the multi-linked
    progressive program. This new program is designed to offer players
    outstanding jackpot sizes that will compliment any land-based casino. At the
    time of introduction, casinos using Boss Media software had an individual
    progressive. For accounting reasons, the starting value of the new
    multi-linked progressive had to be set at a fresh starting value with all
    participating casinos joining equally. In addition to accounting restraints,
    it was not possible to add an individual progressive to a main progressive
    for license agreement reasons.

    With the absence of precedence regarding the closing of one in-house
    progressive to then begin a new value added multi-linked progressive on the
    exact machine or game type, it was thought at the time of closing the first
    program that players would clearly recognize that the new progressive
    platform would enhance their over all enjoyment of the games as the jackpots
    would grow substantially quicker. To this end, we believed that in order to
    enhance our gaming products and begin offering our gaming customers a truly
    better progressive structure that it was vital to start the new program with
    all casinos joining from the very beginning as this would be in the best
    interest of the players.

    However, thanks to player concerns and notations on this matter, we do
    recognize our oversight as to the perception of the players that removal of
    the old progressed values could be construed as misappropriation of such
    values. Therefore, Boss Media and our licensees announce the following
    course of action for the benefit our customers:

    a)
    By Friday November 29, 2002, all Boss Media casinos that opted to join the
    new multi-linked progressive program will post on their websites the exact
    value of the exact stated value that was removed on the date the progressive
    switch occurred. The value presented is the total progressive amount less
    the casinos initial seed of the Gold Pirates slot program and Caribbean
    Poker program in that selected casino.

    b)
    To assure the public of our accountability, Boss Media will openly invite
    PriceWaterhouseCoopers and all gaming commissions, of which Boss Media is an
    approved software supplier, to examine our logs to ensure that we are
    stating the correct values to the public.

    c)
    To ensure that loyal players of a particular casino had the chance to win
    the discontinued progressed amount, we will seek and find all players that
    won the first jackpot during the new program in each casino. The first
    winner of the Caribbean Royal Flush Jackpot or Gold Pirates .25, .50, $1 and
    $5 denominations in each casino will be paid an additional win amounting to
    the exact funds that were removed from that casino. Specifically, this
    amount is the stated progression in the game at the time of the removal less
    the casino's seed amount. (The seed amount and new progressed funds were
    already paid to the winning player.)

    d)
    In the event a player has not won a jackpot to this point in a particular
    casino's Gold Pirate .25 .50, $1 or $5 machine or the Caribbean Poker Royal
    Flush Jackpot, then that casino will post on its website a notation to the
    public stating the additional funds that may be won if a player should win
    on the selected Gold Pirate denomination or the Caribbean Poker Royal Flush
    Jackpot.

    e)
    To further assure the public of our accountability, Boss Media will openly
    invite PriceWaterhouseCoopers and all gaming commissions of which Boss Media
    is an approved software supplier to examine our gaming logs to ensure that
    the players that are due the additional win amounts are paid and that the
    gaming was genuine.

    f)
    Lastly, as is common in online gaming, each casino will post the winners
    (public screen name only) on their website. These names will remain public
    for 30 days.

    Boss Media wishes to thank our licensees and players for their understanding
    regarding our unintentional oversight.


    Kind regards,

    Anna Kristin
    VP Customer Relations
    Boss Media AB
    Vaxjo, Sweden
     
  2. Nov 20, 2002
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is probably one of the best responses I've seen coming from a software provider in a long time. What do you think?

    Good going Boss!

    ~b
     
  4. Nov 20, 2002
  5. jyde

    jyde Dormant account

    They did spent a lot of time working on that answer - so it had better be good.

    Unintentional oversight - :rofl: :rofl: :rofl: :rofl: :rofl:

    With the action most BossM casinos are getting, I'm sure they can "overlook" a couple of hundred K here and there. :lol:
     
  6. Nov 20, 2002
  7. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    With the absence of precedence blah blah blah.

    Can i copy this explanation to another board please Jet,Bryan?

    After the Damian thing i am not sure copying anything to anywhere is a good idea without permission.
     
  8. Nov 20, 2002
  9. jyde

    jyde Dormant account

    It's a pressrelease from BossM - so I can't see it should be a problem.
    But then again - you never know with Der Meister...... :cheers:
     
  10. Nov 20, 2002
  11. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    You must register/login in order to see the link.

    Never realised till the Damian thing about copyright.

    Would like to post Curious's reply from WOL here but..
     
  12. Nov 20, 2002
  13. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Personal opinion -

    That was a good cover up, but it was not an oversight. Instead, it was a stupid decision that they had to rectify thanks to a few observant gamblers.

    Not that I think that Boss were up to no good, mind you - I just think that they took a poor decision on making this transition, that's all.

    The fine print - this is a personal opinion, and should NOT be construed as fact.

    (Message edited by Spearmaster on November 20, 2002)
     
  14. Nov 20, 2002
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's a press release so it's up for grabs.

    The Damian episode was merely that the OPA board was a private board thus anyone posting information from that board should be asking permission. (which in most cases could be granted). If you were a member of a private board, you would expect that what you were posting was to be held in confidence. Damian began posting these "confidential" conversations at WOL mainly because the statement "not to be reproduced" was on the website. The man is a baby. And a not very bright one I should say.

    Opps, I've unblocked his account here. Maybe he'll come and sic the NAACP on me since I just called him a baby. Oh no. :eek:
     
  16. Nov 20, 2002
  17. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    Thanks.

    No need for an explanation.

    Was just being careful and was not implying you are especially touchy regarding copywrite.

    Damian is Damian.
     
  18. Nov 20, 2002
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    No problem with reproduction elsewhere, amandjam - it is a general statement.
     
  20. Nov 20, 2002
  21. don_gambler

    don_gambler Dormant account

    "This is probably one of the best responses I've seen coming from a software provider in a long time. What do you think?

    Good going Boss! "

    Geesh Bryan, Are you really that naive? You must be the only one who believes this was an oversight.

    The right thing to do would be to immediately remove all Boss casinos from your site and for the OPA to put them on the not recommended list. This was nothing but a major act of theft and they got caught.

    Does anyone honestly think you can trust Boss Media anymore?
     
  22. Nov 20, 2002
  23. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I don't think it was theft. Boss is not hurting so bad that they need $100K. Furthermore, this is a publicly-listed company that is already likely to suffer from its rash decision, but has plenty of funds in reserve.
     
  24. Nov 20, 2002
  25. don_gambler

    don_gambler Dormant account

    Spear what do you call it when someone takes over 100K that don't belong to them and pockets it with NO INTENTION of returning it to the rightful owners? Just a big honest mistake?

    What would Boss have done with the money if they hadn't been caught? Would have went into the company coffers? You bet it would have, and probably will end up there anyway.

    How can anyone trust BOSS MEDIA AGAIN?
     
  26. Nov 20, 2002
  27. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Tell me, who are the rightful owners? The people that DIDN'T hit the jackpots when they were taken down? The casinos that DIDN'T have to pay out those jackpots (not Boss, the casinos have to pay out)?

    There WERE no rightful owners of the jackpots - although they should never have been taken down, your statement there makes zero sense. And Boss would not have been able to make any money from taking down the jackpots because they have no direct involvement in the pot!

    They just made a poorly thought out decision, that's it. And they will have to suffer the consequences of this silly mistake.

    They've invited PWC to examine the logs as well to ensure that the money gets paid out.

    Exactly how much more can you ask for?
     
  28. Nov 20, 2002
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    "Geesh Bryan, Are you really that naive? You must be the only one who believes this was an oversight."

    In defense of myself. I was merely implying that this was a great response from a software provider. On a daily basis, I receive complaints here at Casinomeister, many of which are handled no problem and go unnoticed by all except those involved. Sometimes I gotta go to the software provider to get an explanation of what the hell is going on. You'd be suprised (well maybe not) at how often I get no response from a software provider (this is usually done at a last resort effort to get some answers), or some half-assed bullshit response that don't cut it.

    It was refreshing for me to read a thorough thoughtful response from a software provider that I honestly feel is trying to grab the bull by the horns and take care of a screw up. I wasn't so focused on the word-for-word context, but on the spirit and intent of the explanation. Naive? I think not.

    ~b
     
  30. Nov 21, 2002
  31. don_gambler

    don_gambler Dormant account

    You want to know who the owners of that money was? The players who would have hit them someday, thats who the owners were.

    My statement makes perfect sense to those that know the law, and I am basing this on Vegas law which is how we should be looking at this, that those jackpots ARE NOT the property of the casino or BOSS Media. They are the property of the players or more specifically, the player who will eventually hit the jackpot.

    The casinos and Boss media have already made their profit off of those funds. Everytime someone took a spin on one of those slots or played one of those games with a progressive a very small percentage went towards the progressive jackpot which is intended to be won. The purpose of the progressive jackpot amount is NOT to line the pockets of Boss Media or any individual casino, they are already making their money off of the game without the progressive jackpot.

    Do they have it in their terms and conditions that they can take down the progressives anytime they wish and pocket the money? I would think not.

    This is nothing, and I repeat nothing, but a case of theft in which Boss was caught.

    Bryan I understand your position that they made a public statement and are now doing the right thing. But the fact remains if no one had caught this they would have just pocketed over 100K of players money and moved on as if it was allright.

    Anyone, and I mean anyone, who thinks that wasn't Boss' intentions from the start is naive and ill-informed. Proof is the bullsh*t stories they made up about all of the jackpots being won in a single day.

    Both of you should remove all THIEVING BOSS MEDIA casinos off of your sites immediately and the OPA should have them on the Not Recommended list forever.
     
  32. Nov 21, 2002
  33. dave_r

    dave_r Dormant account

    Spearmaster said:
    Tell me, who are the rightful owners? The people that DIDN'T hit the jackpots when they were taken down? The casinos that DIDN'T have to pay out those jackpots (not Boss, the casinos have to pay out)?

    There WERE no rightful owners of the jackpots - although they should never have been taken down, your statement there makes zero sense. And Boss would not have been able to make any money from taking down the jackpots because they have no direct involvement in the pot! [Endquote]

    Spearmaster - I strongly disagree with you.
    All $$$ in the progressive jackpot belong to the players, and will eventually be won by 1 player, except in the instance of the Caribbean Poker jackpot, in which a player who hits a straight flush is entitled to a % of the jackpot. (Therefore multiple players might have won)

    A casino has no right to discontinue the slot and seize all the $$$. Bossmedia made a terrible mistake doing this. And yes, they did have DIRECT INVOLVEMENT, since they claim ownership of thier flagship site, Gold Club Casino, and therefore every penny seized would have gone straight into Bossmedia's profits.

    Having said that, I also disagree with DonGambler when he claims Bossmedia is a crooked company. I've won more money there than on any other turnkey provider. Thier games are completely random. I still have a lot of confidence in Bossmedia, and will continue to play there.

    This scandal PALES in comparison to what I think might be going on at Microgaming.
     
  34. Nov 21, 2002
  35. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    No one is saying that the casinos were entitled to keep the money - this is the whole point. But there were NO RIGHTFUL OWNERS at the time they were taken down - so kindly find a way to rephrase your contention.

    Dave - where did I say that the money didn't belong to the players?

    And yes, I'll give you Gold Club LOL - but you see every Boss casino used to maintain their own jackpot. Boss does not and could not have received the funds from all Boss casinos.

    As for the last comment, you know that's just hot air, no one even has anything to point to.
     
  36. Nov 21, 2002
  37. don_gambler

    don_gambler Dormant account

    What part of this don't you understand? The PLAYERS, both past and future, were the rightful owners of that money.

    In a Vegas progressive game if the casino takes down the game the progressive amount must be transferred to another game otherwise it is considered stealing. The law considers the Players, both past and future, the rightful owners of that money.

    But here we have Boss Media and some casinos thinking they can make a quick 100K at the expense of the players who built those jackpots up. Then lets see, we can make up some little lies about how they were all won in a single day while. Nothing but a major act of theft by a completely dishonest company.
     
  38. Nov 21, 2002
  39. amandajm

    amandajm Experienced Member

    Occupation:
    Watch
    Location:
    London
    If any documentation is forthcoming regarding Boss or a casino telling players the jackpots were all won on a single day then indeed Don has a strong point.

    Certainly warrants further investigation.
     

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