Book of Dead - Line 1 did not pay 400x - DrueckGlueck

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Pretty good run though, all things considered. Seven pages!

And yet the answer lay before us, in post #15. Well, and post #1

Goddammit, too many numbers in one post again where am I

tenor.gif
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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May 22, 2012
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the bus shelter, opposite GCHQ Benhall
Has anyone considered that the OP saw this line in the bonus round, not the base game? If there is a fault it could be down to the fact the two symbols expanded to cover all 10 lines (even though only one is played) and somehow the line 1 with 2 wilds was ignored? Come on, this has been too quiet lately.
 

isteromar8544

Newbie member
Joined
Dec 1, 2019
Location
Canada
Has anyone considered that the OP saw this line in the bonus round, not the base game? If there is a fault it could be down to the fact the two symbols expanded to cover all 10 lines (even though only one is played) and somehow the line 1 with 2 wilds was ignored? Come on, this has been too quiet lately.

Yes the line was hit during a bonus round (free spins)
Line showed up, did not pay. Then two symbols expanded and paid for those.
 

CasinoNinja

Senior Member
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Apr 27, 2017
Location
UK
On novomatic Book games you don't get paid for the line in the bonus if it's the same symbol, but PnG should pay it first and then expand.
 

isteromar8544

Newbie member
Joined
Dec 1, 2019
Location
Canada
I would imagine they have to go to PlayNGo for confirmation of the game round etc, so wouldn't expect a fast answer. Maybe ask Krystal what sort of time scale you are looking at.

She has all the information she needs since Monday, apparently there is no time-frame, she is waiting for a response.
 

isteromar8544

Newbie member
Joined
Dec 1, 2019
Location
Canada
Hi

We have a reply from the Provider

They checked all the rounds provided and didn't find anything near the 2000 CAD. None of the rounds provided show line 1 as indicated by you. The only round that got the same symbols on one of the spins was..
You do not have permission to view link Log in or register now.


They said ‘’But still this doesn't make the player a winner of 2K CAD, as the symbols are scatted on all 3 lines.


1578670349705.png



We checked the paytable, adjusted the bet of 5 CAD as the player did and with that amount, we can verify that he had to achieve 5 Pharaoh (on same line - line 1) in order to win 2000 CAD.

As per player's description, "where he played 1 line with a $5 bet during freespins (pharaohs) and he had a pharaoh, a book, a pharaoh, and another book on line 1", this player couldn't win that amount of money as she/he didn't achieve the necessary symbols on same line (line 1).

Please check the screenshots below’’



1578670422858.png
 

isteromar8544

Newbie member
Joined
Dec 1, 2019
Location
Canada
By the way, this is not line I am talking about. My line was on line 1.

I also believe this statement is wrong.
"We checked the paytable, adjusted the bet of 5 CAD as the player did and with that amount, we can verify that he had to achieve 5 Pharaoh (on same line - line 1) in order to win 2000 CAD "
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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PABnononaccred
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Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hi

We have a reply from the Provider

They checked all the rounds provided and didn't find anything near the 2000 CAD. None of the rounds provided show line 1 as indicated by you. The only round that got the same symbols on one of the spins was..
You do not have permission to view link Log in or register now.


They said ‘’But still this doesn't make the player a winner of 2K CAD, as the symbols are scatted on all 3 lines.


View attachment 121267



We checked the paytable, adjusted the bet of 5 CAD as the player did and with that amount, we can verify that he had to achieve 5 Pharaoh (on same line - line 1) in order to win 2000 CAD.

As per player's description, "where he played 1 line with a $5 bet during freespins (pharaohs) and he had a pharaoh, a book, a pharaoh, and another book on line 1", this player couldn't win that amount of money as she/he didn't achieve the necessary symbols on same line (line 1).

Please check the screenshots below’’



View attachment 121268

So the screenshot you constructed with them on line 1 wasn't in fact what happened, and it turns out the game log shows them on line 5, so no win aside from the 2OAK expanders.....
 

chiya

Senior Member
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Joined
Nov 7, 2012
Location
Earth
But that response makes no sense. The response is constructed in a way where we assume bet is $5 for ten lines. Even though the op clearly stated he played one line at 5. It's like the developers of the game itself don't understand how line pays work in relation to the bet size.

Aside from that though, it is entirely possible the line in question was a visual bug. Play n Go, and especially book of dead, does seem to suffer them from time to time. That is to say that you see something on the screen that doesn't reflect what actually landed.
 

isteromar8544

Newbie member
Joined
Dec 1, 2019
Location
Canada
So the screenshot you constructed with them on line 1 wasn't in fact what happened, and it turns out the game log shows them on line 5, so no win aside from the 2OAK expanders.....

No, I witnessed it on line 1. Maybe they looked at the wrong game id.
100 % sure it was on line as I was looking at my game-play while it happened.
 
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