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Boo To Euro Palace

Discussion in 'Online Casinos' started by bebo67, Nov 23, 2015.

    Nov 23, 2015
  1. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    I decided to open up a account with Euro Palace, they sent me a email with a welcome package.$ 500 free, plus 100 free spins. Also 10 free no deposit spins on Avalon 2. There were no free spins so I went to live chat, I tried copying and pasting the chat session, but couldn't. I talked to " Iris", and she informed me that offer was not valid on the account, I asked her why would you's send a email stating that. She proceeded on by asking me to forward it to their email address. I really wish I could of been able to copy and paste it. Her customer service was horrible. Everything was short answers. Nothing started with a capital. It ended with her saying " added for you". No Thank you or you're welcome. I don't know what miffs me more. The email trying not to be honoured, or her lack of appropriate CS/ grammar skills. Anyways I haven't used the free spins and will not be depositing. End of rant :)
     
    1 person likes this.
  2. Nov 23, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I cannot say much about grammar or spelling as not much good at it my self, But saying that I certainly would be working in the customer help department, They really have no excuse,

    What gets me is that most CS are clueless about whats on offer, It what happens when you pay 3rd party spammers to message & and ring people, Send screen shots, forward the email, No bloody need for it,

    If your using key board and can highlight the writing than you can copy,

    Hold CTRL and press C. Paste – Hold CTRL button and press V
     
    2 people like this.
  4. Nov 23, 2015
  5. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    I emailed the conversation to my email. I will try to copy as you suggested. The responses I was getting from her felt like I was talking on Facebook. I have to run out, but will try the copy and paste when I get home. Thanks
     
    1 person likes this.
  6. Nov 23, 2015
  7. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Without proof I don't want to say anything negative about the fortune-lounge support - I've only had great experience. However I very rarely used the live-chat there because I have someone in person I can contact.

    However I had plenty of occurrences of clueless support-agents. You have to be better informed to correct them if they are wrong and that's not the case with most of the players not really dealing with the T&C.

    @OP is it possible that you have claimed a similar no deposit offer at a sister-casino of the group?
     
  8. Nov 23, 2015
  9. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Hi
    Account number: royal treatment with a lavish New Player Welcome Bonus which you have not yet indulged in!

    Here’s all you need to do:
    Enjoy 10 Free Spins on Avalon II – no deposit required
    Make a deposit and receive a 100% deposit match, up to $/€150, plus get 20 Free Spins on Lucky Koi
    After that, you can relish a 50% match bonus up to $/€350 on your second deposit and an additional 30 Spins on High Society
    The regal fun doesn’t stop there, on your third deposit enjoy 40 Spins on Immortal Romance
    Get depositing today and experience a world of unrivalled entertainment!

    *Mobile players can play their Spins on Avalon on their mobile device.
    John Hughes
    Euro Palace
     
  10. Nov 23, 2015
  11. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    4 of 583

    Print all In new window
    Transcript of your chat
    Inbox
    x
    Customer Survey
    Customer Survey <selfsupport@liveperson.com>
    1:27 PM (3 hours ago)

    to me
    English Post Chat Survey Content
    General Info
    Chat start time Nov 23, 2015 8:08:31 PM SAST
    Chat end time Nov 23, 2015 8:27:21 PM SAST
    Duration (actual chatting time) 00:18:50
    Operator Iris
    Chat Transcript
    info: You are being connected with our support team. Thank you for your patience.
    info: 'Iris' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat.
    Iris: Thank you for contacting the Customer Support Desk, how are you doing today?
    me: hi :)
    Iris: I have seen your query, please allow me a moment to review for you, and I shall get back to you shortly.
    me: thank-you
    Iris: there are no spins on the account, the offer is not valid on this account
    me: why would it say so in my email
    can you forward the email to me please
    me: email addy?
    Iris: This email is not visible to you.
    me: one sec
    me:sent
    Iris: sure
    me: pardon?
    Iris: sure on you telling me to wait one sec
    me: its been sent, about 5 min ago
    Iris: you did not advise
    me: yes i did, please scroll up
    Iris: are you playing on flash?
    me: yes
    Iris: i can add your 10 free spins on Lucky Witch
    me: thank you
    Iris: added for you
    me: Thank-you and have a good day


    There was a generic response at the end about a survey, I just deleted it
     
  12. Nov 23, 2015
  13. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    No, not at all. I don't normally stray away from VPL. I always read things through too.
     
  14. Nov 23, 2015
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Same here Hedge, both ... never had anything negative to say about the FL support and i usually SMS to my VIP host and he deals with it within minutes.

    From what i can see on the copied chat it is nothing unusual, a bit short tongued but certainly not unfriendly.
     
  16. Nov 23, 2015
  17. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Maybe it's just me being overly sensitive today. I've never posted anything negative on here before now, So I will revisit this tomorrow. :)

    Also too, when you deal with one particular group, I guess you expect that same type of service across the board, right? Just human nature
     
  18. Nov 23, 2015
  19. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    No I agree with you. I would never accept that kind of chat.
    That should be read by their rep here. Make sure he reads the thread.
     
    1 person likes this.
  20. Nov 24, 2015
  21. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Thank you. I don't know if I'm looking in the wrong place or blind as a bat, but I cant find who the rep would be. The one that would look remotely as one, hasn't been on here since last February. LoL
     
  22. Nov 24, 2015
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Here he is:

    http://www.casinomeister.com/forums/member.php?u=281

    His name is Wim and he was last online yesterday at 08.07CET.
     
  24. Nov 24, 2015
  25. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi bebo67

    I am here all the time except over weekends :)

    Unfortunately our agents deal with a huge amount of chats and it is not always possible to be grammatically correct. What is more important for us is that your query gets replied to and is resolved and in this case it was not handled as well as it should have been.

    I will address this with the agent concerned.

    Please PM Me your details as I would like to have a look at your account.

    Regards

    Wim
    Fortune Lounge
     
    1 person likes this.
  26. Nov 24, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    To me that bit of chat is above standard from my experience on sites but I can see this was only probably a small part of the chat, What made me laugh was the bit when they stated you did not advise me lol, Like you had to send at a precise second,

    To the rep, May be if the staff new about what offers are on and what's available on your account than there be no need for forwarding email and stuff, This only takes more time up and pi$$es the player off, I am not sure if you use 3rd partys to send offers out but alot do, This is where all the confusing comes from, This is where the time is taken up, making a mountain out of a mole hole,

    I have no doubt they have alot on there hand but that should be no excuse,
     
  28. Nov 24, 2015
  29. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    To me that was lazy CS, I don't expect peppiness, but I do professionalism. And that was the whole chat, I only deleted my name and the computer generated response at the end. I guess everyone is different when it comes to what they expect eh. :)
     
  30. Nov 24, 2015
  31. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    Hi Wim, Where are you located on here? I went to the gaming rep part and could not find you. I will be messaging you. Thanks
     
  32. Nov 30, 2015
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    If you click on some bodys name it brings up options to message etc
     
  34. Nov 30, 2015
  35. Alfran

    Alfran Experienced Member

    Occupation:
    travel agent
    Location:
    athens
    I can see your point in being a little 'annoyed'. I would be too.
    But i wouldn't make a big deal of it, it sounded perhaps like someone was a bit tired or busy or not having the best day. But it is good to be highlighted so they can improve their services.
     
    1 person likes this.
  36. Nov 30, 2015
  37. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    You're absolutely right, I wasn't at my best that day either. I let it go. :)
     

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