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Bonus Round gone into limbo (Sunnyplayer)

Discussion in 'Online Casinos' started by duskedamp, Dec 2, 2017.

    Dec 2, 2017
  1. duskedamp

    duskedamp Full Member

    Location:
    Germany
    Hey there, i had a great run on a slot called "ramses book" similar to book of ra @ sunnyplayer casino. I hit the feature on my mobile phone and several retriggers. On freespin 79 / 80 the connection had been lost. I startet the slot later on my pc again and it was gone. Just normal gameplay.

    I wrote the support, but after some basic things (cookies,cache,browser etc...) they can't do anything. They asked their IT support. Did that happened to one of you guys before ? I had plenty of connection issues before but everytime i was able to continue my feature later.
     
  2. Dec 2, 2017
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    They should be able to retrieve the overall result of the bonus for you and reinstate it to your account.
     
  4. Dec 2, 2017
  5. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Did you try it again on your mobile.

    Mobile game and PC run different. The PC will not continue a round you are playing on mobile.
     
  6. Dec 2, 2017
  7. duskedamp

    duskedamp Full Member

    Location:
    Germany
    Thanks a lot for your quick response. Of course i tried both, mobile and pc... i hope they will be able to get a solution. It was a great feature, 530 euro with an 0.75 bet so far
     

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