Bonus Round gone into limbo (Sunnyplayer)

duskedamp

Full Member
Joined
Jun 4, 2017
Location
Germany
Hey there, i had a great run on a slot called "ramses book" similar to book of ra @ sunnyplayer casino. I hit the feature on my mobile phone and several retriggers. On freespin 79 / 80 the connection had been lost. I startet the slot later on my pc again and it was gone. Just normal gameplay.

I wrote the support, but after some basic things (cookies,cache,browser etc...) they can't do anything. They asked their IT support. Did that happened to one of you guys before ? I had plenty of connection issues before but everytime i was able to continue my feature later.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hey there, i had a great run on a slot called "ramses book" similar to book of ra @ sunnyplayer casino. I hit the feature on my mobile phone and several retriggers. On freespin 79 / 80 the connection had been lost. I startet the slot later on my pc again and it was gone. Just normal gameplay.

I wrote the support, but after some basic things (cookies,cache,browser etc...) they can't do anything. They asked their IT support. Did that happened to one of you guys before ? I had plenty of connection issues before but everytime i was able to continue my feature later.

They should be able to retrieve the overall result of the bonus for you and reinstate it to your account.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Hey there, i had a great run on a slot called "ramses book" similar to book of ra @ sunnyplayer casino. I hit the feature on my mobile phone and several retriggers. On freespin 79 / 80 the connection had been lost. I startet the slot later on my pc again and it was gone. Just normal gameplay.

I wrote the support, but after some basic things (cookies,cache,browser etc...) they can't do anything. They asked their IT support. Did that happened to one of you guys before ? I had plenty of connection issues before but everytime i was able to continue my feature later.

Did you try it again on your mobile.

Mobile game and PC run different. The PC will not continue a round you are playing on mobile.
 

duskedamp

Full Member
Joined
Jun 4, 2017
Location
Germany
Thanks a lot for your quick response. Of course i tried both, mobile and pc... i hope they will be able to get a solution. It was a great feature, 530 euro with an 0.75 bet so far
 
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