Bonus Complaint Bonus not awarded after email from Winward account manager

Bbarn818

Dormant account
PABnonaccred
Joined
Jun 19, 2012
Location
Tinley Park, Il USA
I received an email form Winward casino offering a weekend bonus of 300% on any amount deposited. I went online and deposited $25 and then requested the bonus. Representative Jerry responded saying that my account did not qualify for the bonus even though I was sent the email. Winward just finished paying me my withdrawal from last month's winnings in 4 installments changing a $10 fee for each. It appears that they have marked my account due to the fact that I had won and notified Casinomiester. com that they were very slow in paying out and now I am being denied bonuses that I previously received. Perhaps Winward casino should be downgraded.

Barry Barnett

Here is a copy of the email I received:

Hello,

Hope this finds you well.

Once again the weekend has arrivedand we would like to invite you to take advantage of the great Weekend FirstDeposit promo.

Your first deposit of this weekendwill get you a grand 300% bonus while the second will have a 200% bonusattached. This promo is available for any deposit amount.

Also, don't forget to participate inthe great National Anthem Tournament for a chance to take home the $7.500 grandprize.

See you online!



Best,

The Casino Team


At your service,
Account Manager
1-888-532-1896
www.winwardcasino.ag
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I'm mostly amazed that someone wants to play at Winward at all,
especially after they have cashed out and been slowpaid once.

After more punishments maybe? Oh yes, bonusbanned too;)
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Winward should have honoured the promo as they sent it to the OP out of their own initiative. However, with the slow pay experience I cant imagine why one would continue to deposit unless one is a glutton for punishment.
 

Sovietsky

Experienced Member
Joined
Oct 2, 2012
Location
Swe
Well, bonuses are perks, not givens. The lesson here is ask about any promotion BEFORE depositing. Think of a casino like a bar; we don't have to serve you and while that guy over there gets to run a tab, we're not letting you.

I disagree if the casino sends you a mail with a bonus offer then they should deliver.

All the good casinos i've been to they have sent mail with bonus offers they have all deliverd.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I disagree if the casino sends you a mail with a bonus offer then they should deliver.

All the good casinos i've been to they have sent mail with bonus offers they have all deliverd.

Looking at his email though, looks like a mass mail send-out, not one necessarily geared or addressed to him.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Looking at his email though, looks like a mass mail send-out, not one necessarily geared or addressed to him.

It's still a bait & switch. This is the casino that said there was still a 30x WR on deposits even if no bonus was claimed or was available. The "switch" here is obvious, baited with a decent bonus, but then switched to being held to a 30x WR even though the bonus was denied.

They were pretty bad when they were Parlay, they have gotten much worse under Top Game. Unless you are in the US and have little choice, you should never even think of playing at any Top Game casinos.

I did play there once, and kicked their ass, and even managed to (mostly) get paid. Wild horses won't drag me back there for an arse kicking in reverse so that they can somehow con that money back off me. To their credit, they haven't even tried, they must know this is one former player not worth going after:p
 
Top