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Bonus Complaint Bonus not awarded after email from Winward account manager

Discussion in 'Casino Complaints - Bonus Issues' started by Bbarn818, Mar 2, 2013.

    Mar 2, 2013
  1. Bbarn818

    Bbarn818 Dormant account PABnonaccred

    Tinley Park, Il USA
    I received an email form Winward casino offering a weekend bonus of 300% on any amount deposited. I went online and deposited $25 and then requested the bonus. Representative Jerry responded saying that my account did not qualify for the bonus even though I was sent the email. Winward just finished paying me my withdrawal from last month's winnings in 4 installments changing a $10 fee for each. It appears that they have marked my account due to the fact that I had won and notified Casinomiester. com that they were very slow in paying out and now I am being denied bonuses that I previously received. Perhaps Winward casino should be downgraded.

    Barry Barnett

    Here is a copy of the email I received:


    Hope this finds you well.

    Once again the weekend has arrivedand we would like to invite you to take advantage of the great Weekend FirstDeposit promo.

    Your first deposit of this weekendwill get you a grand 300% bonus while the second will have a 200% bonusattached. This promo is available for any deposit amount.

    Also, don't forget to participate inthe great National Anthem Tournament for a chance to take home the $7.500 grandprize.

    See you online!


    The Casino Team

    At your service,
    Account Manager
    You must register/login in order to see the link.
  2. Mar 2, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Well, bonuses are perks, not givens. The lesson here is ask about any promotion BEFORE depositing. Think of a casino like a bar; we don't have to serve you and while that guy over there gets to run a tab, we're not letting you.
  4. Mar 2, 2013
  5. Tirilej

    Tirilej Still a Lady CAG MM

    I'm mostly amazed that someone wants to play at Winward at all,
    especially after they have cashed out and been slowpaid once.

    After more punishments maybe? Oh yes, bonusbanned too;)
    1 person likes this.
  6. Mar 2, 2013
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Winward should have honoured the promo as they sent it to the OP out of their own initiative. However, with the slow pay experience I cant imagine why one would continue to deposit unless one is a glutton for punishment.
    1 person likes this.
  8. Mar 2, 2013
  9. Sovietsky

    Sovietsky Senior Member

    I disagree if the casino sends you a mail with a bonus offer then they should deliver.

    All the good casinos i've been to they have sent mail with bonus offers they have all deliverd.
  10. Mar 2, 2013
  11. dionysus

    dionysus can turn wine into water CAG MM

    I'm a Canucklehead
    Looking at his email though, looks like a mass mail send-out, not one necessarily geared or addressed to him.
  12. Mar 3, 2013
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    It's still a bait & switch. This is the casino that said there was still a 30x WR on deposits even if no bonus was claimed or was available. The "switch" here is obvious, baited with a decent bonus, but then switched to being held to a 30x WR even though the bonus was denied.

    They were pretty bad when they were Parlay, they have gotten much worse under Top Game. Unless you are in the US and have little choice, you should never even think of playing at any Top Game casinos.

    I did play there once, and kicked their ass, and even managed to (mostly) get paid. Wild horses won't drag me back there for an arse kicking in reverse so that they can somehow con that money back off me. To their credit, they haven't even tried, they must know this is one former player not worth going after:p
  14. Mar 3, 2013
  15. ChillBill

    ChillBill Banned User - Aussiedave in disguise

    semi retired
    Although your selection of casinos choices are limited by your location, I'm surprised you play at such a place. Do you not consult the warning pages here at CM?


    And I agree with other posters you seems like a sucker for punishment.
    1 person likes this.

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