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Bonus Issue - Fortune Lounge

Discussion in 'Casino Complaints - Bonus Issues' started by Flyer187, Jul 28, 2012.

    Jul 28, 2012
  1. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Good Evening,

    I would be grateful if a contact from Fortune Lounge could message me regarding a bonus issue.

    Regards

    Phil
     
  2. Jul 28, 2012
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Have you tried the PM function?

    Reps don't read every post in the forums every day.
     
    1 person likes this.
  4. Jul 28, 2012
  5. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    You might not find the Fortune Lounge rep around til Monday - probably a good idea to send them a PM just in case they check messages over the weekend.
     
  6. Jul 28, 2012
  7. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Yeah, shouldnt it be the other way round to get quicker results. PM the rep together with your account number.
     
  8. Jul 28, 2012
  9. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    PM sent - no response as yet
     
  10. Jul 28, 2012
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    You do realize it is the weekend don't you?

    Reps generally only work M-F.

    I'm really surprised that someone who has been here so long would not know this, and would not know the correct way to get help from a rep in the first place.
     
  12. Jul 29, 2012
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Its not just this forum. If you enquire on anything from an organisation you contact them and wont leave a note to a third party asking that org. to contact you. Common sense isnt it?
     
    1 person likes this.
  14. Jul 30, 2012
  15. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Update - still no response
     
  16. Jul 30, 2012
  17. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    Account closed permanently - please close thread
     
  18. Jul 31, 2012
  19. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Reply sent.
     
  20. Jul 31, 2012
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Eh? Do you want me to close your forum account? :what:

    There is a link on every page of the forum that lists all casino reps who have accounts here. Wim has been Fortune Lounge's casino rep for over a decade and has always been on top of things. If you are having issues during a weekend and need to contact a manager, the best thing to do is to have a little patience.
     
    1 person likes this.
  22. Jul 31, 2012
  23. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Thanks Bryan.

    A manager did assist Flyer187 on the 28th when he raised his issue with one of our support agents. He is, however, not happy that we cannot credit him the current sign-up offer on an account that he opened in 2005 already. He did not claim the sign up bonus at the time when he opened the account and has been purchasing, playing and withdrawing on that account since 2005. The manager on duty did give him a courtesy bonus equal to what the sign up offer was back then but he is still not happy.

    Regards

    Wim
     
    3 people like this.
  24. Jul 31, 2012
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am really disappointed. A member who has been here for so long acting like a baby throwing tantrums and expects reps to be available at their every beck and call. I trust him/her to be like a king at home.
     
    2 people like this.
  26. Jul 31, 2012
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    He wants a SUB on a SEVEN YEAR OLD account?

    You gave him the equivalent as goodwill, and he is STILL grizzling??

    Kick him to the curb. What a %$#$ing %$#@!!
     
  28. Jul 31, 2012
  29. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!

    I think he's probably after the current 1000 ($ £) welcome bonus on offer - he's been offered whatever the equivalent would have been in 2005 - presumably substantially less.

    But, yeah, pretty lame thing to complain about.

    Annoying when new customers get seemingly better offers than existing ones to entice them in - but that's pretty much how it works with everything. (with one notable online casino exception :D)
     
  30. Jul 31, 2012
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Casinos should stand firm and not submit to unreasonable requests. Just because some casinos care about their reputation here does not mean you can use this place to coerce the casino into giving handouts. The guy had the nerve to openly call the rep to contact him on a bonus issue that I for one, would be too blushed to even ask.
     
    2 people like this.
  32. Jul 31, 2012
  33. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    Wow, just...... wow.

    My membership here at CM has taught me (amongst many other things) that it's not just a case of bad casinos, there are most certainly bad players as well.
     
  34. Jul 31, 2012
  35. Flyer187

    Flyer187 Senior Member PABnoaccred

    Location:
    England, UK
    I would like to highlight several things in response to this thread:

    1). The representation of the facts is inaccurate

    2). I ensured that my discussions with the casino representative were both private and confidential - the casino rep has chosen to publicise only a portion of the events that have occured

    3). I consider the matter now closed having now terminated my account

    I am very surprised by the response to this thread, particularly as all the information relating to my complaint has not been outlined.

    Having spent many years here at the forums I do not go into matters of this kind without something to complain about.

    That's more disappointing than anything in the responses to this thread.
     
    Last edited: Jul 31, 2012
  36. Jul 31, 2012
  37. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I don't understand why you made the first post at all to be honest.

    You have been here for years as you said and should have known what to do from the beginning.

    Both you and the casino have been a member here for years, so if you won't tell your side of the story we only knows the casinos story, and that is what we will believe happened. Don't expect anything else.
     
    2 people like this.
  38. Jul 31, 2012
  39. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    Well why not give us your side of the story then?

    We can only go off the information we have, at the end of the day you started the thread, which is in the 'Casino Complaints' section and publicly named Fortune Lounge as the casino in question, and therefore put Fortune Lounge in a position where the rep may have felt obliged to defend their position.

    If you're saying that the FL rep is deliberately misrepresenting the position then please let us know what you feel the truth of the matter is.
     

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