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Bonus Complaint Bonus issue at Windows Casino

Discussion in 'Casino Complaints - Bonus Issues' started by erdibabili, Apr 27, 2010.

    Apr 27, 2010
  1. erdibabili

    erdibabili Dormant account PABnononaccred PABnoaccred

    Windows Casino confiscated over 5000£ from me, saying that they don't like the way I play. Do I need to say anything further?
  2. Apr 27, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    Footnote: this issue is excluded from the Pitch-A-Bitch process because of the One Shot Rule: "subsequent PABs can only be accepted if they are against Accredited Casinos" which WC obviously is not.
  4. Apr 27, 2010
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    For one thing, please read the following on thread titles:

    I'm changing this one to something more appropriate if you don't mind.

    This is the second thread you've started in week accusing a casino of rogue activities :rolleyes:

    I'd suggest taking it up with their licensing jurisdiction. Here's all the info you need:

    Netherlands Antilles - Curaçao
    Netherlands Antilles Department of Justice
    Wilhelminaplein z/n Curaçao
    Netherlands Antilles
    You must register/login in order to see the link.
    This email is not visible to you.
    +5999 465 1134
  6. Apr 27, 2010
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Yes, I think you need to say a LOT further!
    You've told us virtually nothing. :eek2:
    If you're looking for some support and a possible resolution to your issue you're going to have to give us the FULL true story behind your "rogue" claim.

    Since Windows was taken over by King Solomons and moved from RTG to Playtech I have seen no complaints against them and personally consider this group to be reputable. (They were once CasinoMeister Accredited - but I don't know why they are not now).

    So, what's the story?

  8. Apr 27, 2010
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    side note: Windows was never accredited. They were in the rogue pit for years... :D

    King Solomon was accredited, but they dropped off the radar.
  10. Apr 27, 2010
  11. erdibabili

    erdibabili Dormant account PABnononaccred PABnoaccred

    I got this message from them:

    We are contacting you with regards of your Windows Casino account bearing Username WIR64572682.

    Kindly note that due to linked accounts picked up by the system and other similarities, the refund and winnings amounting to £5,625 will not be processed.

    As such, we regret to inform that your account has been closed.

    Relying on your understanding.



    Customer Support

    I am an advantage player, but none of my friends is, so I don't understand how did they link me with someone apart from using the same strategy. What's the email I should contact? By the way, I thought I can file that PAB as Intercasino is an accreddited casino, and if I had filed a PAB against Windows Casino first, I definitely would have been able to file a PAB against Intercasino after that.
  12. Apr 27, 2010
  13. heador112

    heador112 Experienced Member PABnononaccred3


    Why you said first they dont payout the money becuase of the way you played :what:
  14. Apr 27, 2010
  15. maphesto

    maphesto Dormant account

    I understand what you are saying and this is the deal: Players who come here often have problems with a non accredited casino. They can get help here from maxd or Bryan.

    After this they know about Accredited Casinos and are supposed to play at those to get the best kind of help if something screws up again. Max and Bryan have put a lot of work into PAB:s and they have to restrict the number of PAB:s in some way.

    There is another thing to add as well. In my opinion you are allowed to use advantage play if the casino isn´t having a FU clause. I hope you get your money from both casinos.

    But you have to be aware of the fact that many other players and casinos aren´t to happy with that kind of behaviour. It´s always risky because you will have the casinos eyes on you and they will not gladely pay you..

    They tend to more often find "links" to other accounts when it comes to advantage play as well. Sometimes just because you are in the same IP range or same IP but you get a new ip every time you "log on".
  16. Apr 27, 2010
  17. all4greed

    all4greed Now we can do business.

    Pacific NW
    I can't believe that Windows casino is still in business. But I did read above that they were bought out.

    Very bad memories of that place...

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