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Bonus Funds?

Discussion in 'Online Casinos' started by macster, Oct 11, 2011.

    Oct 11, 2011
  1. macster

    macster Closed Account

    Occupation:
    Management Consulting
    Location:
    UK
    Carrying on from rrmjr13's bonus these, I wonder how bonus offerings really work. Are they scams?

    I recently joined InterCasino. I got an October offer, where I deposited 100 and received 100 bonus. It mentioned a 15-time wagering requirement. I lost this. Sometime later, I made a further deposit. Lost. Sometime later, made another deposit and won. I stopped and wanted to make a withdrawal. I could not make a withdrawal as 'I have yet to meet wagering requirements'.

    My question:
    The subsequent deposits did not get bonuses. Since only the initial deposit is entitled to a bonus, as I lost this, is it not fair to impose restrictions in subsequent deposits? I deposited 100, got a 100 bonus, so the 15-time wagering requirement comes to 3000. As mentioned, lost it early on, which is fine 'cos I had a good time. Made further deposits, won back, but could not withdraw as "the wagering requirements" were not met. So, if I were to have deposited 5000 and won 5000 playing Black jack, wagering total of 10000, I would still be unable to withdraw as Black Jack only has a 5% weighting. It's fair for the initial deposit which invoked a bonus. But surely for subsequently deposits, like this Black Jack scenario given above, withholding winnings and deposits is just wrong.

    I would say that InterCasino's bonus offering is nothing but a scam. Don't get me wrong. They have some decent games. But the bonus is a scam, there's no other conclusion.

    P.S. Just logged on and I have now miraculously fulfilled the 100 bonus wagering requirement.
     
  2. Oct 11, 2011
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    As a regular Intercasino player from 2001 to 2006 I was going to say it's not a "scam" if it's in the T&C's - which it most definitely was back in those days; WR carried over for 3-months, even if you completely bust out.
    So to answer your question "is it fair?" - Yes, anything is "fair" if it's in the terms which you accept by claiming a bonus.

    However, I have just read the current T&Cs and I can't find any such term now. :eek2:
    That makes it unfair IMPO and Intercasino need to make sure they DON'T carry WR over if a player zeros-out, or put this term back in so there is no confusion.

    Welcome to the forum! :thumbsup:

    KK
     
  4. Oct 12, 2011
  5. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    That is an awful term and I am pretty sure they had changed it. I guess not. I thought they were a pretty good casino but not if they resurrected that one bonus term. Too lazy to look, hope someone else does. It would be nice for others to know before they think of depositing, if taking a bonus.
     
  6. Oct 12, 2011
  7. macster

    macster Closed Account

    Occupation:
    Management Consulting
    Location:
    UK
    i can't find that particular T&C. Anyway, that's an unfair term.

    I only joined InterCasino as apparently, they've been the best online casino for a few years or smtg. Is this the same with other online casinos?

    What really irks me is that I logged on to find that the bonus is now "not active" and deemed "satisfied". I definitely did not meet the wagering requirement (since Black jack only carries a 5% weighting). It's as though InterCasino wanted me to continue playing, lose ( we all know continued playing will eventually lead to a loss), then close the bonus.

    Kasino King, since from the cashier-promotion, it's showing as "no active bonus", i.e. the earlier one was fulfilled, why is this suddenly the case? I know I have not fulfilled requirements? Or... will it be "activated" when I make a new deposit? How can I know if I'll be able to keep winnings or deposit for that matter?

    Utterly abysmal! I e-mailed them, and their only response was a re-paste of the T&C, which shows nothing about holding funds and winnings from subsequent deposits (that do not claim\invoke bonuses). No courtesy to even explain properly! Maybe best to stick to a brick and mortar casino.

    Thanks!
     
  8. Oct 12, 2011
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Looks like they are in decline if that is all the "help" you got from CS on this rather odd issue.

    In the days of the 3 month carry over, you were also allowed to withdraw "winnings" at any time, with only the bonus and initial deposit being held until WR had been completed. Before this, it was even possible to deposit, claim the bonus, and withdraw the deposit straight away, allowing no-risk play on the bonus. With this set-up, they needed this carry over term.

    Even when active, the carry over term only applied if subsequent deposits also had bonuses. Depositing without a bonus would kill the carry over once that deposit had been lost, and the second unbonused deposit would not be subject to any unmet WR.

    Since this term, as well as the generous perks, were removed some while ago, none of this should have happened. CS have handled this VERY badly, trying to sweep this under the carpet rather than looking into what went wrong. They DESERVE to lose customers for this level of service.

    Cryptologic were already in serious decline, having lost a number of licencees to other softwares, and more recently the odd terms and behaviour reported from one of the white label brands. This latest incident shows they are not making an effort to stem this decline, and may eventually have too few active players to sustain operations as a major industry player. It won't be the first time good software has been let down by poor service. Rival too could have been big, but were let down by persistent poor service from operators who didn't know what they were doing.

    Intercasino should be doing their best to up their game, else no-one will be playing it.
     
    1 person likes this.
  10. Oct 12, 2011
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I could not have put it better myself! :thumbsup:
    I used to really LOVE Intercasino - they were absolutely No.1 in my book (2001 to 2008).
    What has happened to them is nothing short of tragic, though it has to be said that the USA situation (when Crypto were one of the first softwares to leave after the UIGEA in 2006) must certainly have played a big part in their downfall.
    The comparison with Rival is very valid - another wonderful opportunity slowly but surely screwed up :(

    KK
     
  12. Oct 12, 2011
  13. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Absolutely not!
    The vast majority of online casinos will remove all remaining WR (Wagering Requirements) if you completely bust out down to £0.00.
    (Always safest to log out after reaching £0, then log back in before depositing and/or claiming another bonus)

    Some "dodgy" casinos (especially RTG ones) may invoke a clause to steal your winnings if you take too many back-to-back bonuses, but if you stick to recommended casinos (e.g. CMs Accredited List) you should be safe. Though you do need to ALWAYS check bonus T&Cs carefully at ANY casino you try. It's a good habit to get into, which could save you from unwanted problems.

    Better luck in the future!
    KK
     
  14. Oct 13, 2011
  15. TonyH

    TonyH Dormant account

    Occupation:
    Head Of Customer Experience
    Location:
    Malta
    Hi everyone!

    I sense an ideal opportunity to intervene here…

    Firstly, thank you to everyone that has posted constructive and relevant feedback.

    As quoted in a previous post, our Customer Support function is pivotal to the success of our brand, making your feedback a key factor in the direction our business takes moving forward.

    My intention for being here I make crystal clear:

    I want to understand exactly what the issues are.

    If your issue requires investigation, I will investigate it.

    Should you require clarification, I am more than willing to provide this.

    If something is broken, I will ensure it is fixed.

    I have no desire or intention of becoming embroiled in any form of communication regarding anything other than the player experience offered by InterCasino, the quality of Customer Support offered by InterCasino and how, between you and I, we can improve them.

    Regarding the carry over of W/R, InterCasino do not carry over W/R to a second deposit following the 100% loss of a player’s initial deposit and bonus amount.
    If this has happened to anyone reading this (including macster), I encourage you to contact me at This email is not visible to you. where I commit to investigating your claim personally.

    I apologise in advance for not responding to posts on an hourly basis. 
    I will do my best to remain up to speed with any comments posted in relation to InterCasino.

    Please contact me directly on the email address above and include your account number or username so that I can begin immediately to understand the genuine issues our players are experiencing and make InterCasino, ultimately, a better place to play.

    Kindest regards

    Tony Hayes

    Casino Manager
    InterCasino
     
    5 people like this.
  16. Oct 14, 2011
  17. macster

    macster Closed Account

    Occupation:
    Management Consulting
    Location:
    UK
    Dear Tony,

    This did happen. I contacted Customer Support, writing to your support e-mail below, but all I got was a response saying wagering requirement not met, followed with a cut and paste of InterCasino's T&Cs.

    I will forward these e-mails, with attention to Tony Hayes.

    I can't seem to find the screen-shot, but I am sure if you check logs pertaining to my account, you will concur the same.

    Thanks.

    -Macster

    P.S. The screen-shot shows the 'Withdrawal' tab of the 'Cashier' pop-up, where the withdrawal amount and available amount does not tally, despite it being subsequent deposits.


    UPDATE: Well, I've e-mailed Tony Hayes. Now I need to search for my screen-shots, somewhere on the 2TB external drive :( Will take a while.....

    UPDATE 2: Searched for jpeg files, but it's not there. Might have saved it in another format. Or might be on my laptop or desktop harddisk. Hmmm... I think InterCasino logs everything. Such as successful and unsuccessful deposits. Successful (and unsuccessful???) withdrawals. If they check my account, they'll see that I attempted to make withdrawals, was prevented from doing so, and noticed that withdrawal and available amounts did not tally. I.e., subsequent deposits and winnings were withheld. Look forward to the apology :)
     
    Last edited: Oct 14, 2011
  18. Oct 14, 2011
  19. macster

    macster Closed Account

    Occupation:
    Management Consulting
    Location:
    UK
    Utterly Useless

    This was the response from InterCasino support. My second e-mail got a response - cut and past of T&C. My third e-mail did not get a response. Note the following:
    • As observed by Kasino King, there is no mention of what happens to subsequent deposits.
    • In my e-mail I clearly wrote about subsequent deposits being subjected to a hold, but this was their response. I must ask - InterCasino Support, do you even bother to read e-mails properly?
     
  20. Oct 19, 2011
  21. macster

    macster Closed Account

    Occupation:
    Management Consulting
    Location:
    UK
    Hi all,

    To re-cap the issue, I went for the October offer, made a deposit, received a bonus, lost. I then made subsequent deposits, won but could not withdraw as the bonus wagering requirements were still in place.

    I have received a response from InterCasino on this matter. I don't want to go into details, but they have confirmed that this was an issue on their end. Tony Hayes was true to his word, and investigated accordingly.

    There is one aspect that was not addressed. It has to do with their Customer Service. Had they read my first e-mail properly, I believe this whole thing could have been avoided - I would have known that this was an issue on their end and not tried to play further to meet wagering requirements (whilst InterCasino rectified the matter). I did think it to be an unfair rule but in hindsight, I could have tried to make contact with them by another means (phone, etc.) to get my concerns across. This by no means lets them off for poor Customer Service. Although, Tony has somewhat redeemed his organisation.

    They have a good e-mail system. I have come to realise that any e-mail sent to them, if successfully received, would result in an immediate acknowledgement response from them.
     
    1 person likes this.

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