Bonus Funds?

macster

Closed Account
Carrying on from rrmjr13's bonus these, I wonder how bonus offerings really work. Are they scams?

I recently joined InterCasino. I got an October offer, where I deposited 100 and received 100 bonus. It mentioned a 15-time wagering requirement. I lost this. Sometime later, I made a further deposit. Lost. Sometime later, made another deposit and won. I stopped and wanted to make a withdrawal. I could not make a withdrawal as 'I have yet to meet wagering requirements'.

My question:
The subsequent deposits did not get bonuses. Since only the initial deposit is entitled to a bonus, as I lost this, is it not fair to impose restrictions in subsequent deposits? I deposited 100, got a 100 bonus, so the 15-time wagering requirement comes to 3000. As mentioned, lost it early on, which is fine 'cos I had a good time. Made further deposits, won back, but could not withdraw as "the wagering requirements" were not met. So, if I were to have deposited 5000 and won 5000 playing Black jack, wagering total of 10000, I would still be unable to withdraw as Black Jack only has a 5% weighting. It's fair for the initial deposit which invoked a bonus. But surely for subsequently deposits, like this Black Jack scenario given above, withholding winnings and deposits is just wrong.

I would say that InterCasino's bonus offering is nothing but a scam. Don't get me wrong. They have some decent games. But the bonus is a scam, there's no other conclusion.

P.S. Just logged on and I have now miraculously fulfilled the 100 bonus wagering requirement.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
I would say that InterCasino's bonus offering is nothing but a scam. Don't get me wrong. They have some decent games. But the bonus is a scam, there's no other conclusion.
As a regular Intercasino player from 2001 to 2006 I was going to say it's not a "scam" if it's in the T&C's - which it most definitely was back in those days; WR carried over for 3-months, even if you completely bust out.
So to answer your question "is it fair?" - Yes, anything is "fair" if it's in the terms which you accept by claiming a bonus.

However, I have just read the current T&Cs and I can't find any such term now. :eek2:
That makes it unfair IMPO and Intercasino need to make sure they DON'T carry WR over if a player zeros-out, or put this term back in so there is no confusion.

Welcome to the forum! :thumbsup:

KK
 

jod5413

Is That Better?
That is an awful term and I am pretty sure they had changed it. I guess not. I thought they were a pretty good casino but not if they resurrected that one bonus term. Too lazy to look, hope someone else does. It would be nice for others to know before they think of depositing, if taking a bonus.
 

macster

Closed Account
i can't find that particular T&C. Anyway, that's an unfair term.

I only joined InterCasino as apparently, they've been the best online casino for a few years or smtg. Is this the same with other online casinos?

What really irks me is that I logged on to find that the bonus is now "not active" and deemed "satisfied". I definitely did not meet the wagering requirement (since Black jack only carries a 5% weighting). It's as though InterCasino wanted me to continue playing, lose ( we all know continued playing will eventually lead to a loss), then close the bonus.

Kasino King, since from the cashier-promotion, it's showing as "no active bonus", i.e. the earlier one was fulfilled, why is this suddenly the case? I know I have not fulfilled requirements? Or... will it be "activated" when I make a new deposit? How can I know if I'll be able to keep winnings or deposit for that matter?

Utterly abysmal! I e-mailed them, and their only response was a re-paste of the T&C, which shows nothing about holding funds and winnings from subsequent deposits (that do not claim\invoke bonuses). No courtesy to even explain properly! Maybe best to stick to a brick and mortar casino.

Thanks!
 

vinylweatherman

You type well loads
CAG
MM
Looks like they are in decline if that is all the "help" you got from CS on this rather odd issue.

In the days of the 3 month carry over, you were also allowed to withdraw "winnings" at any time, with only the bonus and initial deposit being held until WR had been completed. Before this, it was even possible to deposit, claim the bonus, and withdraw the deposit straight away, allowing no-risk play on the bonus. With this set-up, they needed this carry over term.

Even when active, the carry over term only applied if subsequent deposits also had bonuses. Depositing without a bonus would kill the carry over once that deposit had been lost, and the second unbonused deposit would not be subject to any unmet WR.

Since this term, as well as the generous perks, were removed some while ago, none of this should have happened. CS have handled this VERY badly, trying to sweep this under the carpet rather than looking into what went wrong. They DESERVE to lose customers for this level of service.

Cryptologic were already in serious decline, having lost a number of licencees to other softwares, and more recently the odd terms and behaviour reported from one of the white label brands. This latest incident shows they are not making an effort to stem this decline, and may eventually have too few active players to sustain operations as a major industry player. It won't be the first time good software has been let down by poor service. Rival too could have been big, but were let down by persistent poor service from operators who didn't know what they were doing.

Intercasino should be doing their best to up their game, else no-one will be playing it.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Cryptologic were already in serious decline, having lost a number of licences to other softwares, and more recently the odd terms and behaviour reported from one of the white label brands. This latest incident shows they are not making an effort to stem this decline, and may eventually have too few active players to sustain operations as a major industry player. It won't be the first time good software has been let down by poor service. Rival too could have been big, but were let down by persistent poor service from operators who didn't know what they were doing.

Intercasino should be doing their best to up their game, else no-one will be playing it.
I could not have put it better myself! :thumbsup:
I used to really LOVE Intercasino - they were absolutely No.1 in my book (2001 to 2008).
What has happened to them is nothing short of tragic, though it has to be said that the USA situation (when Crypto were one of the first softwares to leave after the UIGEA in 2006) must certainly have played a big part in their downfall.
The comparison with Rival is very valid - another wonderful opportunity slowly but surely screwed up :(

KK
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
... Is this the same with other online casinos?
Absolutely not!
The vast majority of online casinos will remove all remaining WR (Wagering Requirements) if you completely bust out down to £0.00.
(Always safest to log out after reaching £0, then log back in before depositing and/or claiming another bonus)

Some "dodgy" casinos (especially RTG ones) may invoke a clause to steal your winnings if you take too many back-to-back bonuses, but if you stick to recommended casinos (e.g. CMs Accredited List) you should be safe. Though you do need to ALWAYS check bonus T&Cs carefully at ANY casino you try. It's a good habit to get into, which could save you from unwanted problems.

Better luck in the future!
KK
 

TonyH

Dormant account
Hi everyone!

I sense an ideal opportunity to intervene here…

Firstly, thank you to everyone that has posted constructive and relevant feedback.

As quoted in a previous post, our Customer Support function is pivotal to the success of our brand, making your feedback a key factor in the direction our business takes moving forward.

My intention for being here I make crystal clear:

I want to understand exactly what the issues are.

If your issue requires investigation, I will investigate it.

Should you require clarification, I am more than willing to provide this.

If something is broken, I will ensure it is fixed.

I have no desire or intention of becoming embroiled in any form of communication regarding anything other than the player experience offered by InterCasino, the quality of Customer Support offered by InterCasino and how, between you and I, we can improve them.

Regarding the carry over of W/R, InterCasino do not carry over W/R to a second deposit following the 100% loss of a player’s initial deposit and bonus amount.
If this has happened to anyone reading this (including macster), I encourage you to contact me at support@intercasino.com where I commit to investigating your claim personally.

I apologise in advance for not responding to posts on an hourly basis. 
I will do my best to remain up to speed with any comments posted in relation to InterCasino.

Please contact me directly on the email address above and include your account number or username so that I can begin immediately to understand the genuine issues our players are experiencing and make InterCasino, ultimately, a better place to play.

Kindest regards

Tony Hayes

Casino Manager
InterCasino
 

macster

Closed Account
Dear Tony,

This did happen. I contacted Customer Support, writing to your support e-mail below, but all I got was a response saying wagering requirement not met, followed with a cut and paste of InterCasino's T&Cs.

I will forward these e-mails, with attention to Tony Hayes.

I can't seem to find the screen-shot, but I am sure if you check logs pertaining to my account, you will concur the same.

Thanks.

-Macster

P.S. The screen-shot shows the 'Withdrawal' tab of the 'Cashier' pop-up, where the withdrawal amount and available amount does not tally, despite it being subsequent deposits.


UPDATE: Well, I've e-mailed Tony Hayes. Now I need to search for my screen-shots, somewhere on the 2TB external drive :( Will take a while.....

UPDATE 2: Searched for jpeg files, but it's not there. Might have saved it in another format. Or might be on my laptop or desktop harddisk. Hmmm... I think InterCasino logs everything. Such as successful and unsuccessful deposits. Successful (and unsuccessful???) withdrawals. If they check my account, they'll see that I attempted to make withdrawals, was prevented from doing so, and noticed that withdrawal and available amounts did not tally. I.e., subsequent deposits and winnings were withheld. Look forward to the apology :)
 
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macster

Closed Account
Utterly Useless

I decided to take up your bonus offering. I deposited 100 pounds, received a 100 bonus, played and lost.

I then made 2 more deposits. This time, I won. However, I could not withdraw my winnings as you "hold" this (bonus wagering requirement), despite the very fact that I have made new withdrawals (which should make the initial bonus requirement irrelevant).

I am so disappointed, This is effectively cheating. Consider this. I have to wager 3000 pounds only if all games are slots. If playing Black Jack, the requirements is higher (game weighting). Upon losing the initial deposit and bonus, I make a large deposit. I then play Black Jack and win thousands. I cannot withdraw this, until I basically play slots to meet an earlier bonus requirement.

This is the first time I've come across such nonsense. Your bonus system is very unfair - I will not play on your platform again.

I suggest you alter your system, so as to not lose new customers.
Dear,

Account Number:

Hello and thank you for contacting the InterCasino.co.uk support team.

I am sorry to hear about your disappointment, however it is quoted in the first point of the promotion's Terms & Conditions, that the Depoit, Bonus and any winnings will be put on hold until the wagering is met.

You are required to wager an amount equal to 15 times your initial deposit and bonus credit in wagering requirements before you may withdraw your initial deposit, the bonus credit and any winnings. For example, if your initial deposit was £100, your match up bonus would also equal to £100, hence you will be required to wager a total of £3,000 – that is 15 x (£100 + £100) = £3,000 - in wagering requirements to able to withdraw your initial deposit, the bonus credit and any winnings.
This was the response from InterCasino support. My second e-mail got a response - cut and past of T&C. My third e-mail did not get a response. Note the following:
  • As observed by Kasino King, there is no mention of what happens to subsequent deposits.
  • In my e-mail I clearly wrote about subsequent deposits being subjected to a hold, but this was their response. I must ask - InterCasino Support, do you even bother to read e-mails properly?
 

macster

Closed Account
Hi all,

To re-cap the issue, I went for the October offer, made a deposit, received a bonus, lost. I then made subsequent deposits, won but could not withdraw as the bonus wagering requirements were still in place.

I have received a response from InterCasino on this matter. I don't want to go into details, but they have confirmed that this was an issue on their end. Tony Hayes was true to his word, and investigated accordingly.

There is one aspect that was not addressed. It has to do with their Customer Service. Had they read my first e-mail properly, I believe this whole thing could have been avoided - I would have known that this was an issue on their end and not tried to play further to meet wagering requirements (whilst InterCasino rectified the matter). I did think it to be an unfair rule but in hindsight, I could have tried to make contact with them by another means (phone, etc.) to get my concerns across. This by no means lets them off for poor Customer Service. Although, Tony has somewhat redeemed his organisation.

They have a good e-mail system. I have come to realise that any e-mail sent to them, if successfully received, would result in an immediate acknowledgement response from them.
 
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