Bonus Difficulty at Maria Casino

MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
Seems silly to be having the problems I'm getting over such a small bonus, but I'll try to explain below:

I recieved the email below for 100% match upto £100, so I though why not and deposited £50.00


MCemail.jpg


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mcbonus1.jpg


I did accept the bonus as stated and was granted the bonus as you can see from the screen shot above, but it didn't show in my balances. I tried to contact live support last night, but it was closed so I sent an email. I decided to contact live chat this afternoon and they told me that I wasn't entitled the bonus, so I questioned if I wasn't entitled it then why did I get the email or the bonus granted after I opt'd in? The live support agent then checked again and said there wasn't a bonus in the account that she could see and could I attach the email (which I did) she would then forward it to the correct department to investigate.


I have recieved the email below so far:

Dear Mark,

Thank you for contacting Maria regarding your account.

I have looked into your account and at this time there is no bonus balance on the account.

Please kindly provide us with a screen shot where this balance is showing to allow us to investigate the issue.

Thank you for your understanding in the matter.

Are you satisfied with how Kelly has dealt with your request? Please give us your feedback here, and get a good chance of winning £100!

Should you require any further assistance during your time with Maria, please do not hesitate to contact us.


Best Regards,

Kelly
Customer Support UK
www.maria.com
themariablog.com



Seems silly to have to go through all this for a little amount, has anyone experiance this before, is there some I've missed?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Am I missing something too? You said you had made the deposit of 50, but that isn't showing, only the bonus...in one of the places at least.
It also says you have two bonuses that are active:eek2:
Did they say anything about why you were not entitle to it?
 

MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
Am I missing something too? You said you had made the deposit of 50, but that isn't showing, only the bonus...in one of the places at least.
It also says you have two bonuses that are active:eek2:
Did they say anything about why you were not entitle to it?

I opted in and deposited 50, the bonus page for the 100% said pending I played the 50 I deposited, but didnt't win :rolleyes: I did check the bonus page once I was at 0 could see that it was approved, but not credited, thats when I tried live chat the first time, but it was closed.

The 2nd active bonus was for some free spins I got a week or two before..

Did they say anything about why you were not entitle to it?

Just said there was no current offers for my account that why they wanted the email forwarding
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
If you have recieved the offer in a mail from them, and it says in the screenie that it's rewarded I think they should honor it.
They have a Rep here. Try talking to him, from Unibet.
 

MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
If you have recieved the offer in a mail from them, and it says in the screenie that it's rewarded I think they should honor it.
They have a Rep here. Try talking to him, from Unibet.

Just got an email, its a technical fault and has been forwarded to their IT dept for investigation (should be fixed in 2-3 days)
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
It looks to me like this is a post wager bonus: i.e. you have to wager your deposit x30, and then they will give you the $50 bonus which will be instantly cashable.
(This type of bonus used to be fairly common on WagerWorks casinos - not sure if I've seen it on a NetEnt before...)

If I am correct, you would have deposit more funds to finish the wagering and then you will get your bonus.
It says at the top of your screenshot that you have done 88% of the WR, so that would leave you with $180 to wager.

KK
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I don't think you are correct here KK, and they had said it was a technical problem. I used to play there myself and a bonus has never carried over.
The 88% you are seeing is what he managed to wager on the winnings from the free spins he got before.
 

MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
It looks to me like this is a post wager bonus: i.e. you have to wager your deposit x30, and then they will give you the $50 bonus which will be instantly cashable.
(This type of bonus used to be fairly common on WagerWorks casinos - not sure if I've seen it on a NetEnt before...)

If I am correct, you would have deposit more funds to finish the wagering and then you will get your bonus.
It says at the top of your screenshot that you have done 88% of the WR, so that would leave you with $180 to wager.

KK

Tirilej has it right, the 88% is from 20 free spins they gave me on rockets, it should of dropped of when my balance went to 0 but it hasn't...

It looks like the £50 I deposited hasn't been noticed by the 100% offer as if it had It would of shown some of the wagering bar completed as I spent the £50, plus a few wins it gave me approx £50 deposit played and around £250 in wins played.. I didn't read it as a post wager bonus, as it states the wagering requirements

Opt-In to your bonus today and make a minimum deposit of £4 and we will match your deposit up to £100!

Click on the '+' sign for all the terms and conditions, then click the accept button to Opt-In to your bonus.

Your bonus can be used on our Slots, Casino and Bingo products, so Opt-In, make a deposit and start playing.

*Please note - This bonus has 30 x wagering requirements, please see the terms and conditions for more information.
 

Unibet Rep

Accredited Casino Representative
Joined
Nov 15, 2010
Location
Malta
Hello everyone,

I just noticed this thread and thought I'd step in to try and assist.. MAW3Y could you send me your Maria username in a pm so that I can look into your case and shed some light on this?

Kind regards,
Sue
 
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MAW3Y

Dormant account
Joined
Aug 4, 2012
Location
Manchester
Just to let all know:

It was a technical Glitch and with the help of the Rep and Maria Casino support it has now been resolved.

(I didn't hit anything nice, but got some nice playtime ;))
 
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