Bonus banned at 32 Red

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
Hi, I've been away from the forum for a while, I hope all are well.

After years of depositing almost daily at 32 Red and enjoying the Dish of the Day and other offers I find that I'm bonus banned as of yesterday and not eligible to partake in any offers. They won't give me any reason for the ban apart from its "the decision of the Marketing Department" and I wasn't advised in advance.

I know this has happened to other people too, I just think its very poor practise to do this to loyal customers and not give any reason. Obviously I'm considering whether to ever deposit at 32 Red again if they treat their customers in this fashion.

Thanks- Chris
 

Mark_32Red

Affiliate Manager for Accredited Casinos
Joined
May 23, 2008
Location
32Red Marketing Dpt
Hi Chris,

Send me a PM with your username please. While it’s unlikely I can reinstate your bonuses, as Tirilej says I’ll take a look and tell you the reason.

What I will say is if you do decide to keep playing without bonuses, quite often the ban would be lifted automatically- but not in all cases.

Mark
 

anddi32

Senior Member
Joined
Aug 21, 2018
Location
Finland
I got "banned" few years ago when won about 2k with 50e deposit (and used 100% bonus). After that I haven't got any offer what is over 25%.
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I've been on the "low bonus" (highest 25%) for years now and still continued depositing, maybe Mark will sort it for xmas lol :p

Cut my budget right down these days and don't think I've deposited in a couple of months there now, something which never happened in my 12 year membership, ever! :eek:

I really miss slotsmeister which is part of the reason, but I miss my all time favourite casino more. Had an awful run prior to my break which also didn't help matters :(

I will however live to fight another day!

Never thought I'd say this Chris but bonuses ain't all they're cracked up to be and cash only play is so more liberating :thumbsup:
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I've been on the "low bonus" (highest 25%) for years now and still continued depositing, maybe Mark will sort it for xmas lol :p

Cut my budget right down these days and don't think I've deposited in a couple of months there now, something which never happened in my 12 year membership, ever! :eek:

I really miss slotsmeister which is part of the reason, but I miss my all time favourite casino more. Had an awful run prior to my break which also didn't help matters :(

I will however live to fight another day!

Never thought I'd say this Chris but bonuses ain't all they're cracked up to be and cash only play is so more liberating :thumbsup:
Believe it or not but I closed my account there in the end of August.

Path left the building and I didn't want to sit around waiting for losing my place in Club Rouge, so I took the step myself.

I miss the place but I'll survive :)
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
Mark doesn't think he'll be able to overturn the decision but is going to at least try and find out the reason. It seems a strange business model that they discriminate against some of their best customers like this, without warning or reason. A shame really as I stuck with them even when cash out times were substantially extended some time ago and I and deposit on average about £1k per week, certainly not all deposits taking bonuses!
I'll let everyone know what Mark comes back with, but it could be that 32 Red's loss becomes other casino's gain!

Thanks- Chris
 

chris87

Senior Member
Joined
Jul 2, 2013
Location
UK
Thanks to Mark for coming back to me. Apparently on 87% of my deposits I took a bonus hence the ban.

IMO a very strange marketing strategy as surely the bonuses are an incentive to play and as discussed you usually don't cash out from a bonus and 32 Red will now lose a good income stream now.

Chris
 

anddi32

Senior Member
Joined
Aug 21, 2018
Location
Finland
Mark doesn't think he'll be able to overturn the decision but is going to at least try and find out the reason. It seems a strange business model that they discriminate against some of their best customers like this, without warning or reason.
Same thoughts. 32red has been nice casino and always loved to play there but if upcoming promotions after big win are some ridiculous 10% offers it tells me that casino doesn't even want me to play there.
 

geordiecolin

7 day suspension - flaming
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
It seems to be a common theme to find yourself excluded from bonuses and their xmas calendar promotions. I have deposited quite recently at 32red and I'm not entitled to access either :(
 

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