Newbie member
May 23, 2017
I deposited 2x100 $ day 19.05.2017, win 1800$, I did withdraw money on the skrill.

received e-mail:
Bonanza Game Support team welcomes you.

Our security team asks you to send us a few documets:

-Single photo of your face along with your passport or another
government issued document, which prove your identity.
-Photo of the document itself.
-Utility bill from your living place (not older than 3 months)

Bonanza Game.

I send all docs: Id card + Selfie id card+ utility bill.

The company does not want to verify my account, require a document, I do not have other documents issued by the government except the mandatory ID card.

Terms: 4. Player verification
In some cases, to withdraw the winnings the administration can request additional information. In this case, a player should pass through the verification.

To provide the maximum safety of players and their payments, the administration of Bonanza Game has the right to request additional information from a player for verification. In this case, a player must send readable copies of his passport or any other identity document (scans and photos). If a player makes a deposit using a credit card or a deposit one, the administration may request a copy of the front side of this card (scan or photo).

I sent all the documents that they have in the regulations.

Do I need to make a new document just because I have to verify my casino account?