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Bodog Problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Audioz, Apr 29, 2008.

    Apr 29, 2008
  1. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    I've deposited now $ 310 and there was nothing in my account!

    I've told their costumer service, but they told me, that they have nothing received from me, although it's away from my moneybookers account!

    So please look very carefully WHERE you make your deposit!
     
  2. Apr 29, 2008
  3. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Is this the first time you have played at Bodog?

    The reason I ask is because it's possible that the money is sitting in your sportsbook balance. You have to manually move it from the sportsbook to the casino after you make a deposit, even if you made the deposit from within the casino.

    If this isn't the case, you should probably send them proof that the money was deducted from your Moneybookers account.
     
  4. Apr 29, 2008
  5. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    No, i play there for 2 years and have won also very much on it, so i was always satisfied with them and i had this same problem one time, but this was 1 year ago and there i've called the costumer service on the phone and they've seen, that there was something wrong, but today they told me only, that they've nothing received from my moneybookers emailaddress, but as i said, it was sent away and normally it is always directly in me eCashbalance available and ready to purchase it to casino chips.

    So i'm not a newbie on this casino, but i've wrote them now an email and hope, they can clear this situation, because i had the feeling, that the costumer service doesn't know, what i mean, because she said to me, that i should wait a little moment, then she will be back right soon, but after that i talked with another person and must told her the same story again.

    I've never had such a problem with any casino, but it really sucks, when you deposit money and you can't play directly with them :(

    But maybe my english was not good enough for the support, so they wont help me?
    Although i think, that my english is good enough, to make it clear, which problem i have, or is my english really sooo bad? :(
     
  6. Apr 29, 2008
  7. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    Very mysterious, because i've got no answer yet and normally i got always within 15-30 minutes an answer from the bodog support, so it's really very strange!

    Btw. can please anyone change this thread to the Casino Complaint Section, becasue i've seen only now, that there is extra a section for these peoples,like me ;)
     
  8. Apr 29, 2008
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm moving the thread and also renaming it for your own good. If you accuse people of criminal activity (i.e. stealing), there's a good chance they'll do little to assist you.

    Also - please be advised of the forum rules when posting complaints. It is your responsibility as a member to contact the casino rep when posting complaints. Please do so:

    http://www.casinomeister.com/forums/forum_rules.php
     
    1 person likes this.
  10. Apr 29, 2008
  11. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    Thanks for your help and renaming the thread Casinomeister!

    I've got now finally an answer from the support, but although i've sent them an screenshot from my moneybookers deposit, they ask me, whit which company i've sent them the money and how much.

    Can't they see my screenshot, or aren't they able to open a jpeg file?

    i hope this issue can be solved soon, because it's the only casino, which have so fast payouts (always within 1 hour or less!) for european members.
     
  12. Apr 29, 2008
  13. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    Now i've the feeling, that they want only waste my time, because now i've got a 2nd mail, after i sending them an email with all exact datas frommy moneybookers deposit, incl. the Reference ID, but now the support told me, that he have nothing received in my last mail, so i should send them again the screenshot.
    But i don't know why, because i've written them all my details from the moneybookers deposit, so they should now have all informations, to see, that i've made a deposit on my account!

    Okay, i've got now an email, that they've locaterd my deposit and it should be in my account within the next 10 minutes, so it should all be fine :)

    Okay, now are about 20 minutes away and nothing happened :(

    40 Minutes ago and nothing happens!

    Now is one hour ago and as i asked the customer service, why my money isn't yet in my account, they told me only, it will be in it shortly!

    First i was told 10 minutes and now after 1 hour i was told shortly, but how long is in UK shortly?
     
    Last edited: Apr 29, 2008
  14. Apr 29, 2008
  15. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    Did you think that it might be possible
    that it is a moneybookers problem an not Bodog
    for the delay?

    Good Luck
    Cindy
     
  16. Apr 29, 2008
  17. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    No, because bodog have confirmed, that they've received my moneybookers deposit, but there was a unkniow reason, that the money was not transfered automatically to my account.

    Exactly 1 minute before i got another email, that they apaologize for the delay, for transfering the money to my account, because first they told me, it takes only 10 minutes, but now it should take again 20 minutes, so it were then full 2 hours.

    maybe i should search for another RTG casino, which make not such problems for deposit my money?

    Edit: And the story goes on, again nothing in my account, although now are 40 minutes away although the support promised me 20 minutes! Only empty words!
     
    Last edited: Apr 29, 2008
  18. Apr 29, 2008
  19. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    Ok, finally i got my money a half hour ago, but they sent it back to my moneybookers account, so it costs me extra money, because transfering $ in costs always!

    But that was not enough, because i'm so stupid and made a deposit again on bodog and played with $ 300 and $ 1 bets, but i think they set my account to 20% payout, because i got only 1 bonus round when my balance was down to $ 20 and this bonus round gaved me only $ 1.75 so it's really better, when i play there never again!
     
  20. Apr 29, 2008
  21. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    they set your account to 20% are you saying they
    fixed it so you couldnt win ((that would be ummm like cheating)))
    lol why dont you just believe it wasnt your time to win
    we dont win everytime we deposit all tho we wish we could

    Cindy
     
  22. Apr 29, 2008
  23. Audioz

    Audioz Banned User

    Occupation:
    call center agent
    Location:
    Austria
    That's clear, but i deposit normally every month $ 300 and normally the balance goes always up and down and i've played always about some hours, at most about 5 hours with this deposit, but i've never lost $ 300 in such a fast time (30 minutes) and even without any bigger winnings or at least bonus rounds/free spins.

    Very mysterious :(
     
  24. Apr 29, 2008
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I don't see what the issue is here....

    Do the B&M casinos rig their slots as well? I can't count the number of times I've ran into the same scenario...sometimes I can play for an hour or two on $100, sometimes 15 minutes or less.
     

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