Baptism by Fire Blue Square and Grosvenor Casinos are back!

Blue Square - Slots and software are behind the times

To give some background, I have been playing online for well over 8 years, and in that time have played on a host of different sites, since Ladbrokes first launched, with a whole variety of different providers.

In short, Blue Square is behind the times. Not only is it lacking in choice of slots, but the interface is slow (I have a high end gaming PC + consistent 20mb BB) and you are often met with an error message from the cashier deposit page (of all places, if this doesn't work first time it really sets the alarm bells ringing for me).

This just feels like a poor mans Betfair to me, with less games and less thought put into the user experience. And no, I have no affiliation with Betfair.

To give an example of poor user experience - each slot defaults to the maximum bet you can support in your balance (or a preset default that is 100 credits +) upon loading. This means you need to be paying close attention before starting your session or you risk losing way over your desired bet initially. This is not user friendly IMO, particularly if you are new to online slotting.

Furthermore, once you are met with the default 'whale sized' bet and have to reset it, you then have to select the number of bet lines you want from scratch... :-(

Payouts seem ok, I won some, I lost some, no difference here from other places I have played. However, the deposit failures, lack of variety in slots, and what feels like a cheap money grab default bet level, means this gets a disappointing 4/10 from me.
 
you are often met with an error message from the cashier deposit page

Be careful with this, everybody. In spite of seeing the error message (on two separate occasions) and no money showing up in my balance, payment WAS taken each time. Check your bank statement closely.
 
How long for moneybookers withdrawals? Requested 24h ago my test withdrawal and that is close to my maximum accepted payout time or no more business from me. First time I m ok with a few days if docs is needed. But that should not be needed on £12 deposit and 20 withdrawal on e-wallet.

Dont't read this is a complaint, just asking about how long time it takes.

Looks like a very good bookie and casino. Hope to see patout times suiting me and they will gain more business from me.
 
Hi! It should be 24 hours by MB or NT, let me know if it has been paid out already. Cards take approx 7-10 working days, Bank Wire 3-5 Working days in general.
 
Well - nearly two months have passed, (it was supposed to be 30 days :p), and I feel that they are good to go into the Accredited Section.

Any objections? :D
 
Any objections? :D
Yes!
I have sent 2 e-mails to 2 different people with a fairly simple question on the affiliate side and they have not answered. :(
(One was sent on June 26th, and one on June-29th).

KK
 
Yes!
I have sent 2 e-mails to 2 different people with a fairly simple question on the affiliate side and they have not answered. :(
(One was sent on June 26th, and one on June-29th).

KK

Hey KK - i've got Jelena's Skype ID and the few other issues from gpwa that have come up have been resolved very quickly when she's contacted directly. PM me if you still need it. I'll also give her a heads up regarding your prob.
 
Hey KK - i've got Jelena's Skype ID and the few other issues from gpwa that have come up have been resolved very quickly when she's contacted directly. PM me if you still need it. I'll also give her a heads up regarding your prob.

Thats not good enough if you need Skype to have your prob resolved, what about us the regular player if an affiliate wont get an answer?
other then that ive played there and cashed out twice and paid within 20 hours so all positive from my side :thumbsup:
 
Thats not good enough if you need Skype to have your prob resolved, what about us the regular player if an affiliate wont get an answer?
other then that ive played there and cashed out twice and paid within 20 hours so all positive from my side :thumbsup:

As far as that goes, this problem seems to be restricted to affiliates and comes down to staffing issues over the last few months.

I've tested their CS email support a couple of times already this year and found that they consistently respond within 24 hours and the reviewer i work with have never had issue getting timely responses from CS ;)
 
Yes!
I have sent 2 e-mails to 2 different people with a fairly simple question on the affiliate side and they have not answered. :(
(One was sent on June 26th, and one on June-29th).

KK

Look KK, when you say its fairly simple they might need to scratch their heads for a week to get a clue so I am not surprised they havent answered you yet.:D
 
I was on a holiday for two weeks, sorry if you haven't received my out-of-office message, KK. Replied this morning and just now saw your comment on the thread. Apologies for the delay.
 
I was on a holiday for two weeks, sorry if you haven't received my out-of-office message, KK. Replied this morning and just now saw your comment on the thread. Apologies for the delay.
Well I'm not going to start a fight about this :rolleyes:
But for the record your out-of-office e-mail said you were out until June 26th inclusive - so back to work 27th = last Wednesday.
My e-mail was actually sent on the 26th and you replied yesterday - so that was 5 working days (assuming Mon-Fri)

Anyway, enough derailing this thread - more important things to worry about! ;)

KK
 

Users who are viewing this thread

Click here for Red Cherry Casino

Meister Ratings

Back
Top