Blocked account, voided balance and withdrawals - question.

medievil20

Newbie member
Joined
Aug 9, 2021
Hi all,

I've been playing with a casino who are regulated by UKGC, I have recently deposited a small amount over a couple of days on our family run company debit card, to which i have legal control over whereby myself and by brother own/run it. We only have one card that we use for all types of transactions and from time to time, i use that card to play on casinos and anything spent subs out of any monthly wage that i take. This particular casino after i made 2 withdrawals have asked for the verification of the card, i made it clear on a few email replies that it is a company card to which they replied "if it is a card that's not in my name, all they would need is for me to send in a bank statement and a picture of the front and back of the card, showing the card holders name. That will be sufficient".

I sent this in right away and 1 hour later i got email from the verification department to say i have broke the terms and condition because of using a 3rd party payment method, deposits made using that method have been voided, balance voided and any winnings from those deposits also voided, pending the satisfactory completion of all relevant checks. It is almost like they set me up by saying send in those documents!

I've made it clear that i read the terms upon registering which i always do and never took it upon myself that using a company card that i am registered to is classed as a 3rd party payment method.

I understand that if it was straight like i am using someone else's card, there's no argument. But this particular case, i suppose is a fine line between if it is acceptable or not.

Has anyone been in a similar position to this? I'm gobsmacked that everything can be taken! When I made the deposits, the card detail field asks for name and i always put the company name and that didn't flag anything up!

Other well known and reputable casinos i have played with the same card simply said they can't withdraw to that card and that i must withdraw via bank transfer, to which the money was received.

Many thanks
 
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Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Most of casinos have it in their T&C:s that only sole owned payment methods are accepted and also mentioned that company/corporate/business cards use is not ok.

Also if card and account it's related is companys account, it's not really yours even you would own 100% of that company. If that's the case, then have seen this happening multiple times and casinos been winning ADR complaints. If you would be self-employed etc.. that company wouldn't be itself legal entity it would be different but if funds on account belongs to company, then casino did the right thing.

Did they return any deposits for you which were made by that card? If not, that's something you could ask from them (not sure if they are forced to do that as it depends from multiple things but in some occasions casino should consider for some refunds).

If you advise which casino it is we can see how their T&C:s are written but in general, no casino should happily accept deposits from companies owned accounts, it's really big no no and really recommend not to use that card anymore to prevent this happening again as you only should ever use your sole owned payment method.
 

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
You should stop using that card. Unfortunately, as it is a business card it cannot be used for gambling transactions as, even if you're a sole trader and the card had your personal name on it, legally they are classed as separate entities. You are gambling as the individual, not the company so under the eyes of the law it is not your money
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Hi all,

I've been playing with a casino who are regulated by UKGC, I have recently deposited a small amount over a couple of days on our family run company debit card, to which i have legal control over whereby myself and by brother own/run it. We only have one card that we use for all types of transactions and from time to time, i use that card to play on casinos and anything spent subs out of any monthly wage that i take. This particular casino after i made 2 withdrawals have asked for the verification of the card, i made it clear on a few email replies that it is a company card to which they replied "if it is a card that's not in my name, all they would need is for me to send in a bank statement and a picture of the front and back of the card, showing the card holders name. That will be sufficient".

I sent this in right away and 1 hour later i got email from the verification department to say i have broke the terms and condition because of using a 3rd party payment method, deposits made using that method have been voided, balance voided and any winnings from those deposits also voided, pending the satisfactory completion of all relevant checks. It is almost like they set me up by saying send in those documents!

I've made it clear that i read the terms upon registering which i always do and never took it upon myself that using a company card that i am registered to is classed as a 3rd party payment method.

I understand that if it was straight like i am using someone else's card, there's no argument. But this particular case, i suppose is a fine line between if it is acceptable or not.

Has anyone been in a similar position to this? I'm gobsmacked that everything can be taken! When I made the deposits, the card detail field asks for name and i always put the company name and that didn't flag anything up!

Other well known and reputable casinos i have played with the same card simply said they can't withdraw to that card and that i must withdraw via bank transfer, to which the money was received.

Many thanks

Look at it another way.

Your gambling with a company card which hasn't even have your name on, which as you have said is owned by you and your brother.

I,m pretty sure your brother would be a bit pissed off if you drained the account.

Can you imagine if all Casinos allowed company cards to deposit.

You have had issues at every casino you have used it at, now it has bit you on the arse.

Think you should take a look at your gambling, as it seems the only way you fund it is to dip into the companies money, it's a slippery slope.
 
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lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
We only have one card that we use for all types of transactions and from time to time, i use that card to play on casinos and anything spent subs out of any monthly wage that i take.

I missed this when first reading the post - Why don't you transfer the money to your account and have the money subbed back?

It makes it seem like something suspicious is going on
 

medievil20

Newbie member
Joined
Aug 9, 2021
Thank you for your replies. So basically, it is a family run micro business - being ignorant we thought it'll be okay to use a certain amount for 'entertainment' purposes but it would be taken as a wage. Lesson learnt and something i won't be doing again. It was more because it was the easiest way to deposit rather than use my debit card as i am looking to get a mortgage and would love my statement to be clear of any gambling transactions.

The casino is owned by BGO Entertainment and the website is powerspins.com.

My brother is fully aware of how much i was spending and it wasn't even a lot and would never go beyond what i would have taken out as a wage anyway, there isn't an issue of lack of self control.

The casino copied the terms into the email and it says that all deposits made via a 3rd party card is now void.

I genuinely believed at the time, even after reading the terms that it was not considered as a 3rd party payment method, especially as the casino accepted the payments and i always entered the company name in the name field, i would have expected it to fail there and then if that was the case.
 
Last edited by a moderator:

medievil20

Newbie member
Joined
Aug 9, 2021
Also to add, it seemed to be okay when i spoke to them on the live chat - i had explained that it was a company card and therefore doesn't say my name but i have complete authority to use the card and i am on the company as a person with significant control and also listed on the bank account.

After i explained this, the chat said that's not an issue and for me to send in the company card and company bank statement but if i am unable to do that, it would be fine for me to deposit with my debit card and withdraw that way.

That alone now feels like they needed me to send in the company info as they knew it'll breach the terms and then void my winnings.

Other casinos were completely fine and organised the withdrawals via bank transfer.
 

CasinoNinja

Meister Member
MM
Joined
Apr 27, 2017
Location
UK
You might be able to get your deposits refunded if you asked chat beforehand as you said, they have a rep @Mark_BGO , you might try your luck in contacting him first privately.
 
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SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Thank you for your replies. So basically, it is a family run micro business - being ignorant we thought it'll be okay to use a certain amount for 'entertainment' purposes but it would be taken as a wage. Lesson learnt and something i won't be doing again. It was more because it was the easiest way to deposit rather than use my debit card as i am looking to get a mortgage and would love my statement to be clear of any gambling transactions.

The casino is owned by BGO Entertainment and the website is powerspins.com.

My brother is fully aware of how much i was spending and it wasn't even a lot and would never go beyond what i would have taken out as a wage anyway, there isn't an issue of lack of self control.

The casino copied the terms into the email and it says that all deposits made via a 3rd party card is now void.

I genuinely believed at the time, even after reading the terms that it was not considered as a 3rd party payment method, especially as the casino accepted the payments and i always entered the company name in the name field, i would have expected it to fail there and then if that was the case.
Common misconception - On the mortgage side unless you had debts the mortgage company cannot decline on that basis.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
You might be able to get your deposits refunded if you asked chat beforehand as you said, they have a @Mark_BGO , you might try your luck in contacting him first privately.
Thanks CN,

Not sure I'll be able to help if our compliance team have reviewed (it sounds like they have) but more than happy to take a look if the OP wants to send their username via PM.

Mark
 
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