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Blackjack Ballroom and locked VIP points

Discussion in 'Online Casino and Poker Complaints - old section' started by Heinz, Sep 26, 2005.

    Sep 26, 2005
  1. Heinz

    Heinz Dormant account

    Hi all,

    I have deposited $1000 and received $400(Requires $42000 Wager). Signup bonus.

    They also assigned me a $20 Neteller deposit bonus, but it comes as VIP points.

    I have tried to convert the VIP points ($20 Neteller points + $20 points for playing), but they have done something to my account, so I cannot convert the points to casino chips.

    I have done about half the wager for the signup bonus playing Jacks or Better only.

    I asked why I cannot convert them and get this answer:
    I reply saying their terms and conditions state that I get both, and I get this reply:
    I find this very dishonest. But what can I do.
    I think accepting a $42000 Wager requirement, and depositing $1000, is indeed risking my money. I guess if they can find a reason to take it away in my account, then they can be doing it on all other players aswell?

    "True intention of playing" How to demonstrate that?
    And taking the ability to cashin VIP points away from me, after I have earned some points. Thats is totally bull***.
    Last edited: Sep 26, 2005
  2. Sep 26, 2005
  3. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    I see you are from Denmark. Some casinos will consider anyone from your country to be a bonus abuser.
  4. Sep 26, 2005
  5. Heinz

    Heinz Dormant account

    If so, they should write it in their terms&conditions.
  6. Sep 26, 2005
  7. paul1

    paul1 Dormant account

    That's interesting. Naturally, I just looked, and cannot find it in their T&C. If they don't have it anywhere else, then they must be the only online casino in the universe that doesn't address Denmark.

    I recall this group with Blackjack Ballroom as not being exactly what I would call player-friendly. Without doing a search right now, I still recall complaints about them. I think they even changed WR once and applied retroactively. (if memory serves me) Also, note that they are not on Casinomeister's Good List. That is worth noting.

    Read between the lines, Heinz. They want you to play slots. :eek2:

    Good luck.
  8. Sep 26, 2005
  9. buck

    buck Experienced Member

    Midwest USA
    BJ Ballroom

    This a casino rewards group. Almost any BJ player will get the rewards account locked. This group sends out all kinds of promotions and if you take more than one casino they will lock your account.

    I have had my comp account locked, though I have deposited +$1,000 and cashed out less than that. Likewise clearing the cash out is not a simple task.

    Casino Rewards casinos has been uninstalled for me.

    I think the group should be changed to "reward the Casinos". Group is very tight and is for losers.


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