Blackdog Casino

krwshl

Dormant account
I recently made a rather large cashin at Blackdog Casino and it has been over a week with receiving it. I have played there many of times in the past and have always been paid within 2 days. It is making me worried because when I try to call them the number says all circuits are busy every time I call. I have also sent a few emails with no responses. Has anyone heard anything about Blackdog having problems lately?
 

jetset

RIP Brian
CAG
Unfortunately, yes. Blackdog and a similarly Diamond Digital powered casino called Mango both had closure notices up a few days ago. Despite repeated emails asking for the reason and what arrangements have been made for owed players, we have had no response from either of them.

I should attempt to contact Diamond if you have no success at casino level.

This is from this week's Casinomeister News btw:

"CASINO CLOSURES

Diamond-powered casinos Mango and Blackdog have "we're closing" signs up, although there is not much detail, and the management do not respond to press queries."
 

Black21Jack

Dormant account
jetset said:
Unfortunately, yes. Blackdog and a similarly Diamond Digital powered casino called Mango both had closure notices up a few days ago. Despite repeated emails asking for the reason and what arrangements have been made for owed players, we have had no response from either of them.

I should attempt to contact Diamond if you have no success at casino level.

This is from this week's Casinomeister News btw:

"CASINO CLOSURES

Diamond-powered casinos Mango and Blackdog have "we're closing" signs up, although there is not much detail, and the management do not respond to press queries."
Im not sure if it is the same casino you are talking about but if you go to www.blackdogcasino.com you get the following message:

NEW PLAYER

To unleash the power of the mighty Blackdogcasino we are currently upgrading our hosting infrastructure so that we can give many more player the opportunity to scratch that itch! As a result we are unable to sign-up any new players to our current system. We apologise for the inconvenience but hope you will come back for the re-launch scheduled for 1st August 2004. If you would like to be contacted bythe Blackdog please click here and send us your email address - we'll not only tell you when we're ready to go but we'll also give you a special loyalty bonus. Woof woof!

- BlackdogCasino
Maybe you will get your payment after they re-launch the casino.
 

Black21Jack

Dormant account
pooter1 said:
That is odd, going to this link, sounds like they are shutting down.

You do not have permission to view link Log in or register now.
That link says nothing about shutting down it says:

We regret that we are no longer able to register new players.
Which as explained by the note I posted from their main page, they can't take new members with their current system, but is chaanging over and will re-launch on August 1st, 2004. I hope that people did not report the casinos closing based on that page you linked to, talk about jumping to conclusions.
 

krwshl

Dormant account
Bummer

It is terrible that they would still allow people to log in and transfer funds even if they are closed. I have a substantial amount of money in there, so I really hope they will pay on august 1. Would have never guessed that would happen with them, I always had such an easy time with them. :(
 

jetset

RIP Brian
CAG
Nope - no jumping to conclusions; the notice clearly said they were closing but gave no other information. The absence of a response from the management (and btw there are indications that a well known internet character may be involved in this operation) together with an apparent neglect in emailing all clients to keep them in the picture and make arrangements for payouts is a pretty unusual way of closing, even temporarily and not taking on new players.

We have been trying various addresses (including the one in BJ21's post) without a response. Why the reluctance to answer simply questions like:

Are you changing software, if so to which provider?
What is the casino's plan for honouring player payouts in the meantime?
Have emails been sent to all players advising them as to what is happening?
Can you comment on the reported involvement of Rafael Alexander aka Eskandrian in the Blackdog Casino ownership?
 

Black21Jack

Dormant account
jetset said:
Nope - no jumping to conclusions; the notice clearly said they were closing but gave no other information. The absence of a response from the management (and btw there are indications that a well known internet character may be involved in this operation) together with an apparent neglect in emailing all clients to keep them in the picture and make arrangements for payouts is a pretty unusual way of closing, even temporarily and not taking on new players.

We have been trying various addresses (including the one in BJ21's post) without a response. Why the reluctance to answer simply questions like:

Are you changing software, if so to which provider?
What is the casino's plan for honouring player payouts in the meantime?
Have emails been sent to all players advising them as to what is happening?
Can you comment on the reported involvement of Rafael Alexander aka Eskandrian in the Blackdog Casino ownership?
Don't take what I said the wrong way. Im not standing up for them as I had no idea who they were until the initial post. I just was saying that based on what I saw, they said they will be relaunching and I could not find a "were closing" sign anywhere. They may be posting the re-launce notice so that people hold off on complaints and it gives them time to split.
 

Casinomeister

Forum Cheermeister
Staff member
I've been in contact with the software provider and he would like to have details of the complaints. If you haven't already "pitched a bitch", please do so and I'll forward this information.
 

jetset

RIP Brian
CAG
These are definitely new notices, and I wasn't the only one to see the original "we're closing" stuff - other posters have commented on this (one of them in another thread on this site)

Diamond Digital has been emailed today with this, too - something is not right here...
 

jetset

RIP Brian
CAG
casinomeister said:
I've been in contact with the software provider and he would like to have details of the complaints. If you haven't already "pitched a bitch", please do so and I'll forward this information.
Rather than have too many cooks spoiling the broth etc, I will leave this software avenue to you, Bryan - perhaps you could ask Diamond software for a statement clarifying exactly what is happening at Mango and Black Dog, where the players stand and whether there is a change of software in the offing or this is simply a software upgrade?

The confusion surrounding this situation is not benefitting anyone.
 

krwshl

Dormant account
Wow

Blackdog just sent me all my money to my neteller account. It did take a while but they finally sent, however they never replied to any of my emails. Oh well I am very very thankful that i received it, made close to 1500 on blackjack :D

Thanks to all that have helped with this matter!!! It is greatly appreciated.
 

jetset

RIP Brian
CAG
Glad for your sake to hear that. For the record we still have received no responses from either Blackdog, Mango or Diamond Digital.

Let's hope Bryan can prise a response out of them.
 

krwshl

Dormant account
I sent another email to them thanking them and asking why it took longer than usualy to process the cashin. Maybe they will respons ... I think I will be cautious playing with them for a while ...
 

Casinomeister

Forum Cheermeister
Staff member
Good news from the software provider

The email that I referred to was from DDS's support manager, but I received another email this morning from one of their execs who was out when I made my inquiry:

Responding to your email, neither Mango Casino nor BlackDogCasino are closed. We are currently implementing a number of upgrades to the backend system, which make it impossible to register new players. We expect these updates to be completed by the end of the month.

I understand from BlackDogCasino support that all redemption requests
outstanding as of yesterday have now been processed. Though there still are
some outstanding redemption requests in MangoCasino, the casino owners have assured us that these will be paid shortly.
So it seems that everything is in order. Players are being paid and they should be fully back in business in a couple of weeks.
 

jetset

RIP Brian
CAG
That's good to hear...and if there are any unpaid players it will surface soon enough.

I still cannot understand why both casinos and provider did not email their players with news of the upgrade process and possible attendant hassles, or why they went into silent mode when these issues were raised with them.

Maybe they are just not too organised...
 

Black21Jack

Dormant account
jetset said:
That's good to hear...and if there are any unpaid players it will surface soon enough.

I still cannot understand why both casinos and provider did not email their players with news of the upgrade process and possible attendant hassles, or why they went into silent mode when these issues were raised with them.

Maybe they are just not too organised...
They should have informed players so that there would not be any confusion. Maybe they did not respond to emails because when this happened they were flooded with inquiries and did not have the chance to respond. As long as the payments were processed, thats all that matters I suppose.
 

casinogossip

Banned User - too annoying
WELL - They had "clearly" put up a "were closing" statement last week!

Somethings more is or has been going on ...
 

jetset

RIP Brian
CAG
Better late than never, we have at last received a response from Blackdog explaining the position, which involves an ownership change - we're waiting for more detail and clarification on a couple of points before reporting it.
 

Casinomeister

Forum Cheermeister
Staff member
jetset said:
Better late than never, we have at last received a response from Blackdog explaining the position, which involves an ownership change - we're waiting for more detail and clarification on a couple of points before reporting it.
Well here's the latest from Diamond Digital. They are claiming that the negotiations for Mango's ownership change were not completed. The casino was closed down as a result of this.

They are currently negotiating with the old casino owners regarding the processing of final disbursements.
 
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