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Blackdog Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by krwshl, Jul 11, 2004.

    Jul 11, 2004
  1. krwshl

    krwshl Dormant account

    Location:
    Peoria, IL
    I recently made a rather large cashin at Blackdog Casino and it has been over a week with receiving it. I have played there many of times in the past and have always been paid within 2 days. It is making me worried because when I try to call them the number says all circuits are busy every time I call. I have also sent a few emails with no responses. Has anyone heard anything about Blackdog having problems lately?
     
  2. Jul 11, 2004
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Unfortunately, yes. Blackdog and a similarly Diamond Digital powered casino called Mango both had closure notices up a few days ago. Despite repeated emails asking for the reason and what arrangements have been made for owed players, we have had no response from either of them.

    I should attempt to contact Diamond if you have no success at casino level.

    This is from this week's Casinomeister News btw:

    "CASINO CLOSURES

    Diamond-powered casinos Mango and Blackdog have "we're closing" signs up, although there is not much detail, and the management do not respond to press queries."
     
  4. Jul 11, 2004
  5. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    Im not sure if it is the same casino you are talking about but if you go to You must register/login in order to see the link. you get the following message:

    Maybe you will get your payment after they re-launch the casino.
     
  6. Jul 11, 2004
  7. pooter1

    pooter1 Dormant account

    Location:
    house
    That is odd, going to this link, sounds like they are shutting down.

    You must register/login in order to see the link.
     
  8. Jul 11, 2004
  9. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    That link says nothing about shutting down it says:

    Which as explained by the note I posted from their main page, they can't take new members with their current system, but is chaanging over and will re-launch on August 1st, 2004. I hope that people did not report the casinos closing based on that page you linked to, talk about jumping to conclusions.
     
  10. Jul 12, 2004
  11. krwshl

    krwshl Dormant account

    Location:
    Peoria, IL
    Bummer

    It is terrible that they would still allow people to log in and transfer funds even if they are closed. I have a substantial amount of money in there, so I really hope they will pay on august 1. Would have never guessed that would happen with them, I always had such an easy time with them. :(
     
  12. Jul 12, 2004
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Nope - no jumping to conclusions; the notice clearly said they were closing but gave no other information. The absence of a response from the management (and btw there are indications that a well known internet character may be involved in this operation) together with an apparent neglect in emailing all clients to keep them in the picture and make arrangements for payouts is a pretty unusual way of closing, even temporarily and not taking on new players.

    We have been trying various addresses (including the one in BJ21's post) without a response. Why the reluctance to answer simply questions like:

    Are you changing software, if so to which provider?
    What is the casino's plan for honouring player payouts in the meantime?
    Have emails been sent to all players advising them as to what is happening?
    Can you comment on the reported involvement of Rafael Alexander aka Eskandrian in the Blackdog Casino ownership?
     
  14. Jul 12, 2004
  15. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    Don't take what I said the wrong way. Im not standing up for them as I had no idea who they were until the initial post. I just was saying that based on what I saw, they said they will be relaunching and I could not find a "were closing" sign anywhere. They may be posting the re-launce notice so that people hold off on complaints and it gives them time to split.
     
  16. Jul 12, 2004
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've been in contact with the software provider and he would like to have details of the complaints. If you haven't already "pitched a bitch", please do so and I'll forward this information.
     
  18. Jul 12, 2004
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    These are definitely new notices, and I wasn't the only one to see the original "we're closing" stuff - other posters have commented on this (one of them in another thread on this site)

    Diamond Digital has been emailed today with this, too - something is not right here...
     
  20. Jul 12, 2004
  21. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Rather than have too many cooks spoiling the broth etc, I will leave this software avenue to you, Bryan - perhaps you could ask Diamond software for a statement clarifying exactly what is happening at Mango and Black Dog, where the players stand and whether there is a change of software in the offing or this is simply a software upgrade?

    The confusion surrounding this situation is not benefitting anyone.
     
  22. Jul 13, 2004
  23. krwshl

    krwshl Dormant account

    Location:
    Peoria, IL
    Wow

    Blackdog just sent me all my money to my neteller account. It did take a while but they finally sent, however they never replied to any of my emails. Oh well I am very very thankful that i received it, made close to 1500 on blackjack :D

    Thanks to all that have helped with this matter!!! It is greatly appreciated.
     
  24. Jul 13, 2004
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Glad for your sake to hear that. For the record we still have received no responses from either Blackdog, Mango or Diamond Digital.

    Let's hope Bryan can prise a response out of them.
     
  26. Jul 13, 2004
  27. krwshl

    krwshl Dormant account

    Location:
    Peoria, IL
    I sent another email to them thanking them and asking why it took longer than usualy to process the cashin. Maybe they will respons ... I think I will be cautious playing with them for a while ...
     
  28. Jul 13, 2004
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Good news from the software provider

    The email that I referred to was from DDS's support manager, but I received another email this morning from one of their execs who was out when I made my inquiry:

    So it seems that everything is in order. Players are being paid and they should be fully back in business in a couple of weeks.
     
  30. Jul 13, 2004
  31. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That's good to hear...and if there are any unpaid players it will surface soon enough.

    I still cannot understand why both casinos and provider did not email their players with news of the upgrade process and possible attendant hassles, or why they went into silent mode when these issues were raised with them.

    Maybe they are just not too organised...
     
  32. Jul 13, 2004
  33. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    They should have informed players so that there would not be any confusion. Maybe they did not respond to emails because when this happened they were flooded with inquiries and did not have the chance to respond. As long as the payments were processed, thats all that matters I suppose.
     
  34. Jul 14, 2004
  35. casinogossip

    casinogossip Banned User - too annoying

    Occupation:
    Your Job? Something you love.
    Location:
    My house - middle of my street
    WELL - They had "clearly" put up a "were closing" statement last week!

    Somethings more is or has been going on ...
     
  36. Jul 15, 2004
  37. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Better late than never, we have at last received a response from Blackdog explaining the position, which involves an ownership change - we're waiting for more detail and clarification on a couple of points before reporting it.
     
  38. Sep 28, 2004
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well here's the latest from Diamond Digital. They are claiming that the negotiations for Mango's ownership change were not completed. The casino was closed down as a result of this.

    They are currently negotiating with the old casino owners regarding the processing of final disbursements.
     

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