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Black Widow/Grand Banks Playtech payment issue

Discussion in 'Gaming Floor' started by mary, Sep 25, 2002.

  1. mary

    mary Dormant account

    Black Widow ran a promotion for "High Rollers" when they switched to Playtech software.

    Some players have been waiting for their withdrawals to be processed for two months.

    Please file an OPA complaint if you have not already done so.
  2. noob

    noob Guest

    Mike, am I the member who they say they will pay but don't know when in the OPA announcement section?

    I filed a complaint about a month ago and have not received any type of reply from the OPA or BW.

    I've been waiting for my DEPOSIT and winnings for over 2 months.

    Is this standard operating procedure for OPA and their recommended casinos?
  3. noob

    noob Guest

    Got paid yesterday, took 70 days but at least I got my money.

    I have no idea what part OPA played since I never received any sort of reply.
  4. garyjh

    garyjh Guest

    hey OPA,

    Black Widow has my $1970 deposit plus winnings of $852. I played the high roller bonus, i was eligible, they double checked and manually put in the bonus. i met the wagering req. and cashed out. now they say i broke a "term". they wont say what.

    They wont give me my deposit or anything back. they stole $2000 from me. its been almost 80 days since i cashed out. i filed a complaint at the OPA about 2 weeks ago. i havent recieved any answers from black Widow or the OPA. why is this casino still on the "reccomended list"?

    i feel like im getting the shaft from Black Widow and maybe the OPA. ive heard nothing about whats going on from either. and whats worse i know of other people that the exact same thing is happening.
  5. jetset

    jetset Ueber Meister CAG

    We're now well past the deadline that Black Widow and Grand Banks set themselves for sorting out their slow-no payout hassles and by now everyone should have been paid.

    Are there any players with payouts outstanding more than three weeks reading this?

    That's other than garyjh btw - and gary the OPA doesn't shaft anyone, but I have advised the Complaints Center about your post above and lack of comms from them.
  6. dawnmh

    dawnmh Guest

    I also am in the same boat as garyjh.

    Played at Black Widow on Aug 8th. I deposited $2000 thru Payapl, Bonus of $700. Wagered the $15,000. I then cashed out $2370.

    They wont give back my $2000 deposit or any winnings. They claim I broke the terms also. I complained to the OPA also. No answers from them or Black Widow yet. Almost 3 months later.

    They said I was eligible, I deposited, they put the bonus in, I met the wagering requirements.

    Which of their terms did I break??????? They said they would no longer talk to me about it. So what can I do now? They have my money and no one can get an answer from them apparently.

    I can post a copy of the email saying I was eligible for the bonus offer. But that is against the OPAs terms I think.
  7. majsmoker

    majsmoker Guest

    I have also been waiting on BLACK WIDOW for almost 3 months. First it was delay messages, and then they said I broke one of the terms. I wrote them an e-mail before I even played asking them if I was eligible for the high roller bonus, and they said yes. They still have my $2000 deposit and about $700 in winnings. They no longer respond to e-mails. I filed an OPA complaint a few weeks ago.
  8. mike

    mike Dormant account


    all disputes received have been forwarded over to the casino, reports back from a few of those received are that players are getting paid, albeit with a delay.
  9. dave_r

    dave_r Dormant account

    LVHM --

    Where can I view a lit of pending OPA complaints?
    Do you post these publicly anymore? I looked everywhere on the OPA and Casinogazette website and couldn't seem to find this anymore.

    Perhaps you guys are too busy with other things lately, which is OK, but at least let us know.

    Dave R

    Is Black Widow on the NR list yet, or are they taking steps to rectify this mess?
  10. ricardo

    ricardo Guest

    I filed a complaint with the OPA 4 weeks ago regarding another casino. There was no response. How do I know the OPA received it?

    I tried to follow up with several emails to various OPA addresses, all without response. It would be helpful if there were some address thru which these communications could get to the right person.

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