Googobucs
Dormant Account
- Joined
- Sep 18, 2013
- Location
- Florida, USA
I received a phone call Friday evening from a rep ( real person not a robot) at Black Diamond offering me some free play and deposit bonuses. I had not played there in about 2 months. I stopped playing at Deck Media because of some issues at Slot Capital that Slotto eventually resolved for me, but left me uncomfortable.
I checked the T & C for WR and max cashouts then played the $15 free play. I was lucky enough to make the 99X WR which I confirmed with live chat and asked about max withdraw which i was told was $150. Since my balance was about $175, i withdrew the $150.
Sunday morning I received an e-mail from their accounting department declining my withdraw because of this term:
We hereby inform you that as per our Withdrawal Guidelines "The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request."
And they put the $150 back in my account??
I e-mailed back asking why they would personally call me on a Friday night and offer me free bonus play that I was not eligible for. I did read the T & C, but was looking more for the WR and cashout info and missed this tidbit.
I told them that I was disappointed that they were using unethical borderline rouge casino tricks to entice players like this and they needed to do something about it.
I asked them to reconsider the withdraw and escalate internally as needed.
Normally I would ask Slotto to help with Deck Media issue but it appears she is gone. I have Zero faith in the casino to do the right thing. I obviously have not made a deposit in at least 2 months so i violated the term, but it just really pisses me off that they have the nerve to call me and offer me this bonus when they know i can cash it.
I checked the T & C for WR and max cashouts then played the $15 free play. I was lucky enough to make the 99X WR which I confirmed with live chat and asked about max withdraw which i was told was $150. Since my balance was about $175, i withdrew the $150.
Sunday morning I received an e-mail from their accounting department declining my withdraw because of this term:
We hereby inform you that as per our Withdrawal Guidelines "The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request."
And they put the $150 back in my account??
I e-mailed back asking why they would personally call me on a Friday night and offer me free bonus play that I was not eligible for. I did read the T & C, but was looking more for the WR and cashout info and missed this tidbit.
I told them that I was disappointed that they were using unethical borderline rouge casino tricks to entice players like this and they needed to do something about it.
I asked them to reconsider the withdraw and escalate internally as needed.
Normally I would ask Slotto to help with Deck Media issue but it appears she is gone. I have Zero faith in the casino to do the right thing. I obviously have not made a deposit in at least 2 months so i violated the term, but it just really pisses me off that they have the nerve to call me and offer me this bonus when they know i can cash it.