ATTN: Casino Rep Bizarre Malfuntion at Videoslots

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
Yesterday I was playing Fishing Frenzy at VS, was playing $5 spins, checked my balance because wasn't I hitting anything and was going to leave when I got down to $500, my balance was $529 when I hit the 3 scatters, normal bonus round, hit the fisherman 3 or 4 times out of my 10 spins, ended up with around $470 on the bonus, bonus end screen showed the total win, once done went back to my regular game and my balance was still $529, no credit, not history of the bonus, nothing, like it entered the twilight zone, never went out of real play mode either.

Totally bizarre, VS hasn't been able to figure it out either.
 
Award winning Videoslots is reviewed by Casinomeister

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Yesterday I was playing Fishing Frenzy at VS, was playing $5 spins, checked my balance because wasn't I hitting anything and was going to leave when I got down to $500, my balance was $529 when I hit the 3 scatters, normal bonus round, hit the fisherman 3 or 4 times out of my 10 spins, ended up with around $470 on the bonus, bonus end screen showed the total win, once done went back to my regular game and my balance was still $529, no credit, not history of the bonus, nothing, like it entered the twilight zone, never went out of real play mode either.

Totally bizarre, VS hasn't been able to figure it out either.
It will need to be sent to the provider, where they can replicate the game play.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Similar thing happened to me.
Only a tiny stake, i played BOD to clear the last 7p in my balance, first spin I got the three books then had a pop up message stating ‘insufficient funds’ even though the line bet and total bet was ‘7p’
VS sent this to play and go, apparently there was no error, even though a VS team member confirmed from there end it was strange and couldn’t understand it..
Eventually they responded no error found and gave me 10 free spins on bonanza.
Thing is imagine that happening on a massive stake and just to be told ‘no error’ ‘sorry’...
I had the screenshots and exact times to prove it also which they had, just makes me wonder how ‘honest’ it all is...
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
Similar thing happened to me.
Only a tiny stake, i played BOD to clear the last 7p in my balance, first spin I got the three books then had a pop up message stating ‘insufficient funds’ even though the line bet and total bet was ‘7p’
VS sent this to play and go, apparently there was no error, even though a VS team member confirmed from there end it was strange and couldn’t understand it..
Eventually they responded no error found and gave me 10 free spins on bonanza.
Thing is imagine that happening on a massive stake and just to be told ‘no error’ ‘sorry’...
I had the screenshots and exact times to prove it also which they had, just makes me wonder how ‘honest’ it all is...

actually i did wrote to them on vs newly accredited some time ago, when you have 7p (last spin 7 lines) left or 14p left (last spin 7 lines coin vaule 2) you will get same error message ‘insufficient funds’ for some reason, but if you play 6 lines 6p bet and then 1p its all good
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
actually i did wrote to them on vs newly accredited some time ago, when you have 7p (last spin 7 lines) left or 14p left (last spin 7 lines coin vaule 2) you will get same error message ‘insufficient funds’ for some reason, but if you play 6 lines 6p bet and then 1p its all good
So it’s clearly a error mate, it’s only 7p so I’m not bothered, but there was always the chance I could win decent on the bonus round I didn’t get. They even confirmed from there side they was a issue, so instead of a 7p bonus round on BOD (which I’d of preferred) I got 10 free on a different game.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
actually i did wrote to them on vs newly accredited some time ago, when you have 7p (last spin 7 lines) left or 14p left (last spin 7 lines coin vaule 2) you will get same error message ‘insufficient funds’ for some reason, but if you play 6 lines 6p bet and then 1p its all good
So they knew about the issue...
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Bit like there players there one minute banned and binned the next
Just numbers, even a so called VIP isn’t a real VIP. The real ones deposit money the average man couldn’t dream about. That’s what keeps these places afloat, they don’t give a monkeys toss about a small roller.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
VS I considered the absolute best of the best, what has gone wrong?? Sent my issue to 3 different emails addresses now, I am out some $400+, hope they figure this out or I will be calling them BS, all deposits on hold until further notice.

And please with all due respect, do not derail this with all your hate posts, this is a real and serious issue that needs to be resolved

...........FUCK IT
 
Last edited:

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
actually i did wrote to them on vs newly accredited some time ago, when you have 7p (last spin 7 lines) left or 14p left (last spin 7 lines coin vaule 2) you will get same error message ‘insufficient funds’ for some reason, but if you play 6 lines 6p bet and then 1p its all good
I've seen that happen at many casinos.
I often use BOD to clear any pennies left of a bonus. So i'd say it could be more of a PnG problem than a VideoSlots problem
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
had the 7p of doom happen once or twice too, god knows where, but it wouldn't of been VS. kind of recall getting into an argument with it and not taking no for an answer.
 
Top