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ATTN: Casino Rep Bizarre Malfuntion at Videoslots

Discussion in 'Online Casinos' started by me_and_ed, Mar 11, 2019.

    Mar 11, 2019
  1. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    Yesterday I was playing Fishing Frenzy at VS, was playing $5 spins, checked my balance because wasn't I hitting anything and was going to leave when I got down to $500, my balance was $529 when I hit the 3 scatters, normal bonus round, hit the fisherman 3 or 4 times out of my 10 spins, ended up with around $470 on the bonus, bonus end screen showed the total win, once done went back to my regular game and my balance was still $529, no credit, not history of the bonus, nothing, like it entered the twilight zone, never went out of real play mode either.

    Totally bizarre, VS hasn't been able to figure it out either.
     
    bebo67 likes this.
  2. Mar 12, 2019
  3. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Gemix Queen
    Location:
    Ontario Canada
    It will need to be sent to the provider, where they can replicate the game play.
     
  4. Mar 12, 2019
  5. Scott1baird

    Scott1baird Full Member

    Occupation:
    Man of Awesomeness
    Location:
    Isle of Bute Scotland
    That's the reason I always screenshot the end result with time and casino.
     
  6. Mar 12, 2019
  7. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    Similar thing happened to me.
    Only a tiny stake, i played BOD to clear the last 7p in my balance, first spin I got the three books then had a pop up message stating ‘insufficient funds’ even though the line bet and total bet was ‘7p’
    VS sent this to play and go, apparently there was no error, even though a VS team member confirmed from there end it was strange and couldn’t understand it..
    Eventually they responded no error found and gave me 10 free spins on bonanza.
    Thing is imagine that happening on a massive stake and just to be told ‘no error’ ‘sorry’...
    I had the screenshots and exact times to prove it also which they had, just makes me wonder how ‘honest’ it all is...
     
    smart_croatia likes this.
  8. Mar 12, 2019
  9. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    Made no difference to me, I done that mate.
     
    Scott1baird likes this.
  10. Mar 12, 2019
  11. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    actually i did wrote to them on vs newly accredited some time ago, when you have 7p (last spin 7 lines) left or 14p left (last spin 7 lines coin vaule 2) you will get same error message ‘insufficient funds’ for some reason, but if you play 6 lines 6p bet and then 1p its all good
     
    Playford7 likes this.
  12. Mar 12, 2019
  13. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    So it’s clearly a error mate, it’s only 7p so I’m not bothered, but there was always the chance I could win decent on the bonus round I didn’t get. They even confirmed from there side they was a issue, so instead of a 7p bonus round on BOD (which I’d of preferred) I got 10 free on a different game.
     
  14. Mar 12, 2019
  15. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    So they knew about the issue...
     
    The Viking and smart_croatia like this.
  16. Mar 12, 2019
  17. smart_croatia

    smart_croatia Experienced Member PABinit

    Occupation:
    sales supervisor
    Location:
    Croatia
    they sad they will get in contact with provider thats it
     
    Playford7 likes this.
  18. Mar 12, 2019
  19. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    I was told that also. Waste of time
     
    smart_croatia likes this.
  20. Mar 12, 2019
  21. Jayjay231221

    Jayjay231221 Full Member

    Location:
    Warrington
    Bit like there players there one minute banned and binned the next
     
  22. Mar 12, 2019
  23. Playford7

    Playford7 Senior Member MM

    Occupation:
    Offshore worker
    Location:
    North east England
    Just numbers, even a so called VIP isn’t a real VIP. The real ones deposit money the average man couldn’t dream about. That’s what keeps these places afloat, they don’t give a monkeys toss about a small roller.
     
    rena35 and Jayjay231221 like this.
  24. Mar 12, 2019
  25. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Location:
    Malta
    Hello @me_and_ed

    I will reach out to you via PM to investigate this further.

    Br,
    Team Videoslots.
     
    Betreels Casino likes this.
  26. Mar 12, 2019
  27. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    They promised me to do that already back in 2014 so you have a long time to wait :)
    It's not a provider thing, but a VS one since it happened on several games from different providers.
     
    Jasminebed likes this.
  28. Mar 13, 2019
  29. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    VS I considered the absolute best of the best, what has gone wrong?? Sent my issue to 3 different emails addresses now, I am out some $400+, hope they figure this out or I will be calling them BS, all deposits on hold until further notice.

    And please with all due respect, do not derail this with all your hate posts, this is a real and serious issue that needs to be resolved

    ...........FUCK IT
     
    Last edited: Mar 13, 2019
  30. Mar 13, 2019
  31. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I've seen that happen at many casinos.
    I often use BOD to clear any pennies left of a bonus. So i'd say it could be more of a PnG problem than a VideoSlots problem
     
    smart_croatia and adamtheaddict like this.
  32. Mar 13, 2019
  33. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    had the 7p of doom happen once or twice too, god knows where, but it wouldn't of been VS. kind of recall getting into an argument with it and not taking no for an answer.
     
  34. Mar 13, 2019
  35. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Location:
    Malta
    Hello again @me_and_ed

    Unfortunately, due too GDPR, I am unable to update you on this case via Casinomeister however if you send us an email on This email is not visible to you. with your username, we will be able to solve this immediately for you.

    Br,
    Team Videoslots.
     
  36. Mar 13, 2019
  37. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    It appears that the gaming provider has found my mysterious vanishing bonus round and the $435 has been returned to my gaming account.
     

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