Bitstarz vs KarinaLK

KarinaLK

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Sorry if my English not terribly great I am from Russia.
I am writing here because I do not know where else to write but do not want the crime they do to go without people being warned.

Here is what happened.
I deposit 0.05 bitcoin. I lose it No bonuses
I deposit 1.0 bitcoin and no bonuses. I Win 4 bitcoin so balance become 5 bitcoin about 50,000 dollars.
I withdraw.
Next come standard request for ID document and proof of address. I send this right away.
Next come request for selfie of with passport. I send this then.
Next come request for selfie holding ID with papers with today's date. I send this.
Next come request for selfie holding ID with papers with today's date, outside by my street sign in background
Next they Ask for a selfie with my ID where I am winking an eye (I'm not joking!)
Next they demand a Skype call as it appears they're stil not satified.
I provide my Skype ID and next day they video call me with An interrogation.
(wHy did you choose to play with us.
Why did you Deposit 0.05 and then 1 bitcoins.
What game did you play
Why did you choose this game

Then they ask some technical questions about bitcoin which really I didn't understand as my partner helps with that side of things.

Anyway the call was concluded and I Was told they Wil email me and I finally thought great finally I will get my money.
Next they then email saying they are waiting to hear from a slot provider review about gameplay.
After 2 days they did get tHe green light from provider and finally my account was unlocked.
I logged in and request a withdrawal.
10 minutes later my withdrawal is cancelled and my balance changed to 1.0 bitcoin.
I had received an email saying I broke terms that I'm playing on someone else's behalf Or something bullshit I will show emails in attachment.
They allow me to withdraw my last deposit only. And steal my winnings.

I ask them who they are regulated by and thry replied Curaçao and all conditions have been met so basically don't waste your time..

I am feeling quite sick and I lose every year and finally get a win and this happens.

I Will upload screenshots of email conversations about this later today but they are in Russian
 

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KarinaLK

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Thread title changed, original was "Bitstarz stole my winnings $40K based on desperate lies".
i have changed the title beacuse bitstarz vs karina is not accurate. i am helpless and want to say what happened to me
Open a PAB here with Casinomeister may be able to help but one will have to read the rules
i am very interested to do this.
my problem is all my proofs from emails are in russian. they can be translated by translator but. i do not know, even this forum is an english forum
 

Playford7

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I’d recommend trying the rep first which dino linked you, then after a few days if that’s no help you have @maxd whom you can do a PAB with, make sure you read the rules before hand and best of luck.
 

dunover

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Sounds like they went through every stage of due diligence with KYC, docs, selfies, game reports from the provider and found nothing wrong.
Then conjured up an allegation that you were playing on behalf of someone else and refunded the deposit.
Alas with a Curacao toilet roll license, they can pretty much do what they like, without challenge.

I think when you mentioned 'your partner deals with the Bitcoin side of things' that was enough to make them suspicious and provide an excuse not to pay. Plus you're in Russia which sadly for honest Russians has a terrible reputation for hacking, fraud and online crime.
If you know nothing about Bitcoin yet played and won with Bitcoin, then it may be reasonable for them to suspect you were indeed playing on behalf of another person.

Despite this, the onus is on the casino to PROVE you were, to a reasonable level, rather than refuse to pay just because they merely suspect you were.

As we cannot see the evidence the casino has, it's best to ask the rep as people suggested above.
 

abuyang

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Sounds like they went through every stage of due diligence with KYC, docs, selfies, game reports from the provider and found nothing wrong.
Then conjured up an allegation that you were playing on behalf of someone else and refunded the deposit.
Alas with a Curacao toilet roll license, they can pretty much do what they like, without challenge.

I think when you mentioned 'your partner deals with the Bitcoin side of things' that was enough to make them suspicious and provide an excuse not to pay. Plus you're in Russia which sadly for honest Russians has a terrible reputation for hacking, fraud and online crime.
If you know nothing about Bitcoin yet played and won with Bitcoin, then it may be reasonable for them to suspect you were indeed playing on behalf of another person.

Despite this, the onus is on the casino to PROVE you were, to a reasonable level, rather than refuse to pay just because they merely suspect you were.

As we cannot see the evidence the casino has, it's best to ask the rep as people suggested above.
What could be the purpose of playing on behalf of another person if no bonuses were involved?
 

dunover

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What could be the purpose of playing on behalf of another person if no bonuses were involved?
Yes, that's my view - if there was bonus abuse occurring and somebody was playing under coaching/instruction on behalf of a syndicate who put the money up, then yes. But with no bonus, I don't see what there would be to gain from it all...
 

Davey86

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What could be the purpose of playing on behalf of another person if no bonuses were involved?
bitcoin wallets financial transactions in other names paper trails links you name it unfortunately the reputation of some Russians (not to offend the OP) but with bitcoin and Russians equals shady
 

mack341

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mixing a curacao based casino and bitcoin would seem to be a recipe for disaster, leaving players open to all manner of accusations and speculative theories that their bitcoin funds are dodgy, and therefore they won't be getting the winnings.

I wonder if any ukgc casinos are allowed to accept bitcoin, but if not why not?

edit: 5 bitcoin is $50,000! what was the value when they first started if anyone knows.
 

KarinaLK

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i think this dunover is totally accurate in his words of that he says thank you.
i do free to admit, the bitcoins was my partners but of course i am the one playing what is wrong with that? i think they did deal with me very sexist manner suggest it is not possible a girl can win
 

abuyang

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mixing a curacao based casino and bitcoin would seem to be a recipe for disaster, leaving players open to all manner of accusations and speculative theories that their bitcoin funds are dodgy and therefore they won't be getting the winnings.

I wonder if any ukgc casinos are allowed to accept bitcoin, but if not why not?
But the casino is not questioning the source of funds. It confiscates the winnings made by risking those funds.
The casino’s decision seems to be highly subjective and not based on any solid piece of evidence.
 
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mack341

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But the casino is not questioning the source of funds. It confiscates the winnings made by risking those funds.
well I was meaning 'dodgy' in the broad british sense, could be anything, not illegal but just some accusation a casino feels entitled to use as an excuse; they wouldn't be able to confiscate winnings in the uk without solid proof but where they are they can; unless Max finds in the op's favour via the PAB.
 

dunover

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i think this dunover is totally accurate in his words of that he says thank you.
i do free to admit, the bitcoins was my partners but of course i am the one playing what is wrong with that? i think they did deal with me very sexist manner suggest it is not possible a girl can win
Alas cross-funding isn't really permitted in most casino terms, i.e. the named player must also be the named (or jointly-named if a joint bank account/card) source of the funds being gambled. In somewhere like the UK with well-established consumer rights if one person in the household gave the other some funds to play with, it wouldn't be an issue, as in law the household finances could be considered as one entity - as long as only one account was opened for that household and funded by the person named on the account.
You've basically, right at the last moment after they satisfactorily completed all manner of checks, told them you were playing with someone else's money. That's all the excuse they need and to be fair, the decision they made would likely be the same with a proper UKGC licensed site.
Alas, Curacao is a lawless place and decisions made under their jurisdiction don't have the weight of 'fair contract' or consumer protection legislation behind them, which someone like yourself can fall back on in a civil court if you challenged the decision.
This is why casinos get their 'licenses' there - they are cheap, worthless and the casino has no realistic chance of being held legally accountable for any unfair or rogue terms or actions they may undertake.

You are depositing there under a premise of 99% trust and 1% protection unfortunately.
 

Degen

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I will be quite blunt.. That I don't feel sorry for you because high rollers should know already bitstarz is a scam there's literally hundreds of cases like this unjustified confiscations.
The only reason they have high ratings on askgamblers.com and casinomeister is they pay... Very very well (but not to customers It seems sadly who they view with contempt)
 

dionysus

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I will be quite blunt.. That I don't feel sorry for you because high rollers should know already bitstarz is a scam there's literally hundreds of cases like this unjustified confiscations.
The only reason they have high ratings on askgamblers.com and casinomeister is they pay... Very very well (but not to customers It seems sadly who they view with contempt)
Er, no
It's based on quite bit of criteria combined with member experiences. - noone gets to 'buy' their accreditation
 

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