Newly Accredited Bitstarz made it!

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
I have been playing for many years and so have many of my friends and family members. That being said we know when we are talking to a real player or someone looking to get kick backs from the casino. All real players know that forums like askgamblers, lcb, the pogg and more are bought and paid for by Direx, N.V. So to think that they would just stop there and not send their clowns here is foolish thinking. Bryan even mentioned this in his latest video.

@maxd looks like our friend Brendan Walsh, Delgotti, is back yet again...

Hi guys,

This is the same guy who has been created about 5+ accounts here trying to slander us. It's been 2 years now and his PAB was canned here, and complaints rejected at LCB and AG, so nothing new I guess.

He's a persistent guy, I'll give him that, and I'm sure he can re-direct that to something more productive than barking up the same tree for years on end.

Last time you also said you worked for CasinoMeister and was on the payroll, but I say as Maury Povic says on TV: "The test determined that was a lie".

This is getting a bit old, man.

Olle
 
Last edited:

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Hi, I already made some deposits with etransfer and ecopayz on bitstarz. But the system wont let me withdraw to ecopayz in CAD since I deposited in EUR. I already had this issue with other softswiss casinos and they manually added my ecopayz to the available withdrawal methods in CAD. I won 32$ from 10 spins after wagering the 2$ 40 times. Its a miracle I know... I would appreciate if I could withdraw it to eco ;) thx
 

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
I have had nothing but a great experience with BitStarz. I won $6.47 from some FS BitStarz had dropped in my account, got it up to $1800, and finally withdrew $1500. The WD was approved less than 2 hours after requesting and it hit my bank account (using VISA Debit) about 24 hours after that. Really impressed. Just wish the range of games available to us were greater, but hey....THEY HAVE HABANERO! :D:D:D:D
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hi, I already made some deposits with etransfer and ecopayz on bitstarz. But the system wont let me withdraw to ecopayz in CAD since I deposited in EUR. I already had this issue with other softswiss casinos and they manually added my ecopayz to the available withdrawal methods in CAD. I won 32$ from 10 spins after wagering the 2$ 40 times. Its a miracle I know... I would appreciate if I could withdraw it to eco ;) thx
Hi there,

First of all, big congratulations on your win! You might have to buy me a beer now, haha : )

Have you already been in contact with support regarding this? Just so I know where to start
in all this :)

Olle
 

jumboshrimp

Experienced Member
PABinit
MM
Joined
Aug 16, 2014
Location
Ontario
Hi, I already made some deposits with etransfer and ecopayz on bitstarz. But the system wont let me withdraw to ecopayz in CAD since I deposited in EUR. I already had this issue with other softswiss casinos and they manually added my ecopayz to the available withdrawal methods in CAD. I won 32$ from 10 spins after wagering the 2$ 40 times. Its a miracle I know... I would appreciate if I could withdraw it to eco ;) thx
Maybe try adding an account in euros at ecopayz
 

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
... I won 32$ from 10 spins after wagering the 2$ 40 times. Its a miracle I know...
Wow! That is astonishing. Well done and congrats on your overall win.

I had a similar experience albeit the winnings I needed to wager x40 were fractionally higher.

Until our experience, I would have said it was impossible to do. I certainly won't be turning my nose up at tiny amounts that need wagering in future. Lesson learned.
 

Jhonson90

Full Member
MM
Joined
Apr 25, 2015
Location
Eurozone
Hi, I have to praise these guys again.
I am not a regular player because for my country
platform is limited, and the few deposits I made them in
presence of bonuses, consequently in February 2018
I was excluded from any promotion.
Last week, however, I had the desire to return
to play with them, I deposited 3 times, and for the bets
over the weekend they have a 30% cashback without wagering
which is credited on Monday.
I contacted the chat which, as usual, replied immediately and
I was credited with the cashback manually despite being a
casual player and not being entitled to it, so it's important to note that they treat all players well.
I wish them the best because they really deserve it.
Regards.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hi, I have to praise these guys again.
I am not a regular player because for my country
platform is limited, and the few deposits I made them in
presence of bonuses, consequently in February 2018
I was excluded from any promotion.
Last week, however, I had the desire to return
to play with them, I deposited 3 times, and for the bets
over the weekend they have a 30% cashback without wagering
which is credited on Monday.
I contacted the chat which, as usual, replied immediately and
I was credited with the cashback manually despite being a
casual player and not being entitled to it, so it's important to note that they treat all players well.
I wish them the best because they really deserve it.
Regards.
Thank you so much for that awesome feedback, mate! : )
 

Cam2711

Banned User
PABnoaccred
Joined
Apr 20, 2020
Location
Germany
Sadly, I can’t agree with this.


I deposited and won playing Barbarian fury, I won and attempted a withdrawal of 1.4btc. I was asked to upload my ID, I did so. I was then asked for proof of deposit, I did so and sent them my Coinbase deposit. I was then asked for a proof of address, I sent them this, which was my German address where I am currently staying on lockdown and playing from. They then asked me to send them a picture of myself at my street sign. I hadn’t sent this for a few hours. They then stated my document was fake and I was refusing verification, which none are. They then closed my account and forfeited all my withdrawals and deposits. Completely, unbelievable. I’ve reported to the authority and I’ll take this all the way. You can’t unreasonably act as a casino, and you can’t refuse to pay out when people win.

I suggest you shouldn’t gamble at this casino.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Sadly, I can’t agree with this.


I deposited and won playing Barbarian fury, I won and attempted a withdrawal of 1.4btc. I was asked to upload my ID, I did so. I was then asked for proof of deposit, I did so and sent them my Coinbase deposit. I was then asked for a proof of address, I sent them this, which was my German address where I am currently staying on lockdown and playing from. They then asked me to send them a picture of myself at my street sign. I hadn’t sent this for a few hours. They then stated my document was fake and I was refusing verification, which none are. They then closed my account and forfeited all my withdrawals and deposits. Completely, unbelievable. I’ve reported to the authority and I’ll take this all the way. You can’t unreasonably act as a casino, and you can’t refuse to pay out when people win.

I suggest you shouldn’t gamble at this casino.
That sounds terrible Cam2711 but not a massive surprise, confiscating players money seems to be a bit of a repetitive occurrence. However if you have opened a PAB then you do need to maintain radio silence from now on in, I know it's hard when you feel you've been treated unfairly but that's the CM rule for effective arbitration.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Sadly, I can’t agree with this.


I deposited and won playing Barbarian fury, I won and attempted a withdrawal of 1.4btc. I was asked to upload my ID, I did so. I was then asked for proof of deposit, I did so and sent them my Coinbase deposit. I was then asked for a proof of address, I sent them this, which was my German address where I am currently staying on lockdown and playing from. They then asked me to send them a picture of myself at my street sign. I hadn’t sent this for a few hours. They then stated my document was fake and I was refusing verification, which none are. They then closed my account and forfeited all my withdrawals and deposits. Completely, unbelievable. I’ve reported to the authority and I’ll take this all the way. You can’t unreasonably act as a casino, and you can’t refuse to pay out when people win.

I suggest you shouldn’t gamble at this casino.
Hi there,

Right, so there's another side to the story here.

First of all (as many of you guys know here) we do not accept UK players. You're not able to select UK as country and we're even blocking the IP.

Now, Cam, you signed up and put Edinburgh as city and as country, Biritish Virgin Islands. I assume you did that because you couldn't put UK there. Because as far as I'm aware, Edinburgh is not a city in Germany (and Edinburgh is also your place of birth in the UK, which makes me assume that you put in your Scottish address).

When we asked you for documents as part of the KYC prior to withdrawal you uploaded a British passport and said you had moved to Germany. This is a bit strange as you recently signed up to BitStarz and with the Covid-19 thing going on, there's not much travel going on anywhere.

This makes me a bit puzzled as well is that I see login-attempts from the UK to your account (from Edinburgh) combined with VPN use, and the utility bill you provided was easy to find on a site that sells fake German docs templates for 15 dollars worth of Bitcoin (happy to provide to any admin here to compare to yours if that's important).

I can of course be wrong in all of this what I said, but I don't think I am, but if you want to, I recommend submitting a PAB here to make this fair and objective for both of us. I'm happy to present all physical evidence to CM for them to make a call on this.

Olle
 

Cam2711

Banned User
PABnoaccred
Joined
Apr 20, 2020
Location
Germany
Hi,

I actually signed up in January, when I lived at my address in Edinburgh (I still own this home and was born in Edinburgh). I can have any documents notarised by a German solicitor, and provide any further documentary evidence of my location. I let you know before I sent my proof of address of my address, and was told to send the document and you’d update my address (i have the chat log).

thanks
 

Cam2711

Banned User
PABnoaccred
Joined
Apr 20, 2020
Location
Germany
No documentation I have sent has been faked or falsified. To state a German utility bill (Eon) could be faked, I don’t doubt, but mine isn’t and to counter this, I don’t have an issue providing a German bank statement (where any payment can be paid), or have a solicitor notarise my documents and passport.
I haven’t been travelling, and my physical location is in Germany. Although, I have asked the question if you are refusing my payout because I was born and am from the UK.
 

Cam2711

Banned User
PABnoaccred
Joined
Apr 20, 2020
Location
Germany
Also, up until now, you have accepted all my deposits, which makes this a little oppressive. You haven’t even refunded these to my wallet, which begs me to believe and you have made me forfeit all deposits and withdrawals, even without the win, you did what you could to withhold any payment. As I stated I am a reasonable person, seeking an amicable solution.
 

orion

Experienced Member
PABnonaccred
Joined
Nov 22, 2013
Location
deep south of Eu
Buongiorno everybody,

recently I registered and begun playing on BitStarz.

Its from day 1 I feel I am at a good casino there.

In the last two days I had some issues with KYC verification procedure, and the situation was getting bad since it seemed to be no solution. I felt quite frustrated and disappointed.

As a last chance, yesterday evening I dropped a PM to the rep here (Olle) asking for some help.

Olle not only was immediately taking care of my request, but overnight he fixed the issue.

Today in the morning when having a look to my account, I found it verified, and all the past problems being solved.

This is an outstanding service.

Thank you, Olle. Grazie :thumbsup:.
 

BitStarz

Accredited Casino BitStarz Representative
Joined
Nov 25, 2014
Location
Malta
Hi man!

Prego Prego and thank you so much for being patient with us :)

Very happy that we could get it all sorted and thank you so much for being a good sport in all this.

Don't hesitate if you need anything else, you know where to find me, and
last but not least, hope you have a great time at BitStarz :)

Olle
 

X-Raided

Keep It Simple, Stupid.
PABinit
Joined
Aug 24, 2010
Location
Your Happy Place
Hi!

I just logged in after several months to say that the ONLY casino I play at (4 years strong now) is Bitstarz. I'm super happy that they are accredited at CM. Never had a hesitation to pay and pay promptly. Just wanted to say congratulations and keep up the awesome work! CS Reps are incredible, especially Mark! This casino knows how to treat their loyal customers.
 

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