Resolved Bitstarz cashout, deposits and account issues

Too bad I had to waste my time fighting for something which was taken away from me for no good reason. And I had to come all the way here because their support was simply ignoring me...
Although I'm grateful for Olle solving the problem, the thing is he did not do it for me but for their casino reputation.
It's like stealing from someone and then give it back, and suddenly people praise you because you help someone out...

I'm sure you would be so polite and would ask nicely to give you back something what belongs to you.....
Blackmailing how? Are you high?
What happens if I keep it up? Sounds like a threat. Should I take cover?
You can say what you want, but at least I'm not paid by casino to kiss their ass all the time.... And if you think people don't see it, then perhaps paradoxically you should open your eyes sometimes.
Not once before have I seen someone get such a great outcome from a case like this, and still act like a complete twat about it. Anyone who gets to keep their account and balance after using multiple accounts should be more than grateful for it.
 
Not once before have I seen someone get such a great outcome from a case like this, and still act like a complete twat about it. Anyone who gets to keep their account and balance after using multiple accounts should be more than grateful for it.
Yeah but he didn’t abuse bonuses as they stated.
 
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So I closed my account at @BitStarz today. After wagering an insane amount of money from cash back and free spins (40x) I was left with $500.

However, they will not allow me to cash it out. Only $200 even though I am a vip. They allowances for VIPs.

I emailed Ollie but he did not respond maybe he has moved on.

I will play at winz. No wagering requirements there.
 
So I closed my account at @BitStarz today. After wagering an insane amount of money from cash back and free spins (40x) I was left with $500.

However, they will not allow me to cash it out. Only $200 even though I am a vip. They allowances for VIPs.

I emailed Ollie but he did not respond maybe he has moved on.

I will play at winz. No wagering requirements there.

Hi there :)

Still here, didn't get an email though :/

If it's from a free bonus you get to cash it all out if you're a VIP :)

Please PM me your username again and I'll have a look :)


EDIT: I found your account, but you're not a VIP at BitStarz though :/ hence is why your winnings were capped. If you were a VIP you wouldn't have the winnings capped but if it's a free bonus, that comes with a max win cap if you're not a VIP :(
 
Hi there :)

Still here, didn't get an email though :/

If it's from a free bonus you get to cash it all out if you're a VIP :)

Please PM me your username again and I'll have a look :)


EDIT: I found your account, but you're not a VIP at BitStarz though :/ hence is why your winnings were capped. If you were a VIP you wouldn't have the winnings capped but if it's a free bonus, that comes with a max win cap if you're not a VIP :(


Hi Ollie

Thank you for your response. I sent you an email and that email was responded to by Jack.

I was a vip. Don’t know what happened.
This is not the first time this has happened, if you do a search on here, you will see I was complaining of the same thing about winnings being capped. I was deemed a vip and I was given some extra winnings.


Thanks for your help.
Stevie
 
Hi Ollie

Thank you for your response. I sent you an email and that email was responded to by Jack.

I was a vip. Don’t know what happened.
This is not the first time this has happened, if you do a search on here, you will see I was complaining of the same thing about winnings being capped. I was deemed a vip and I was given some extra winnings.


Thanks for your help.
Stevie

Hi Stevie,

Oh no worries, happy to help if I can :)

I've done a search through my inbox and I can't find any invitation being sent to you to the VIP club :/

I noticed a conversation back in 2021 when you mentioned you were a VIP at BitStarz but I still see no invitation nor confirmation
from our end that you were one, or that any invite was sent to you. So if you have any invitation from us that might have been missed
or looked over, that'd be really helpful and would straighten out the situation :)

Olle

Edit: How about this. Let's just make it official and turn you into a VIP? I know you closed your account, and I won't nag for you to come back against your will :) But at least this means you can withdraw the full amount as a VIP and if you want to close it after you've done the withdrawal I won't hold it against you :)
 
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Hi Stevie,

Oh no worries, happy to help if I can :)

I've done a search through my inbox and I can't find any invitation being sent to you to the VIP club :/

I noticed a conversation back in 2021 when you mentioned you were a VIP at BitStarz but I still see no invitation nor confirmation
from our end that you were one, or that any invite was sent to you. So if you have any invitation from us that might have been missed
or looked over, that'd be really helpful and would straighten out the situation :)

Olle

Edit: How about this. Let's just make it official and turn you into a VIP? I know you closed your account, and I won't nag for you to come back against your will :) But at least this means you can withdraw the full amount as a VIP and if you want to close it after you've done the withdrawal I won't hold it against you :)


Ollie

Thank you.
I will take you up on that.
But can we try to get rid of the cap or even better the wagering. Everything about Bitstarz is amazing except for the wagering.

Thanks
Stevie
 
Ollie

Thank you.
I will take you up on that.
But can we try to get rid of the cap or even better the wagering. Everything about Bitstarz is amazing except for the wagering.

Thanks
Stevie
Hi there :)

Anytime, I've put the VIP tag on your account and support has been instructed to cash out the full amount :)

Thank you for the feedback :) I mean, from a personal perspective I'd pretty much get rid off both, although that means you'll have to cut down on the bonus offers overall as a result (as if there's no cap and no wager we wouldn't be able to give as many bonuses as we do now).

Personally I prefer little to no wager mainly because of the added complexity and misunderstandings that comes along with it, but on the flip side you do have some players who like wagering because that often means casinos offer bigger bonuses which gives them more playtime and a bigger starting balance. We're doing our best to please as many as possible : )

But yeah, thank you so much for the feedback :)

Olle
 
anything new on this issue Ollie ? @BitStarz been like that for weeks
Hi there,

First of all, really sorry to hear that :/

I presume you've reported this to support? If so, got a ticket number for me to check out? You'll have to forgive me as I'm not much of a support guy
and there are things I'm not familiar with :')

Happy to help if I can.

Olle
 
Hi there,

First of all, really sorry to hear that :/

I presume you've reported this to support? If so, got a ticket number for me to check out? You'll have to forgive me as I'm not much of a support guy
and there are things I'm not familiar with :')

Happy to help if I can.

Olle
hi Ollie
sorry no i didnt as someone else in here in some thread had similar issue that he had spoken to support about
so i assume it was being looked at :( i did couple of MC deposit instead but my withdrawal to Neteller got rejected then so
I do prefer Neteller for deposits and payouts, so waiting for answer now i reckon :) would you like me to send this to support or ?
 
Hi again : )

Could very much be the case, you'll have to forgive me for being out of the loop on many support matters :') best would be to contact us via live chat and you can be sure one of the support agents will take the appropriate measures to get it solved :)

If they give you some reference number, let me know and I can use that to chase it up for you if needed be :)

Again, really sorry about the trouble, but hopefully we can resolve this quick :) Appreciate your patience!

Olle
 
Hi again : )

Could very much be the case, you'll have to forgive me for being out of the loop on many support matters :') best would be to contact us via live chat and you can be sure one of the support agents will take the appropriate measures to get it solved :)

If they give you some reference number, let me know and I can use that to chase it up for you if needed be :)

Again, really sorry about the trouble, but hopefully we can resolve this quick :) Appreciate your patience!

Olle
Just had a good Chat with Santiago he did forward to the ones in charge :)
this is the ticket got a mail about that.
Ticket #SYKZJ: Regarding your Neteller deposits
 
Hi again : )

Could very much be the case, you'll have to forgive me for being out of the loop on many support matters :') best would be to contact us via live chat and you can be sure one of the support agents will take the appropriate measures to get it solved :)

If they give you some reference number, let me know and I can use that to chase it up for you if needed be :)

Again, really sorry about the trouble, but hopefully we can resolve this quick :) Appreciate your patience!

Olle
well thinks just got from bad to worse not only this issue this morning Neteller login failure ? - Casinomeister Forum
the Neteller issue never got solved so i did a deposit with my MC this morning won a little now i cant withdraw ?
verified my bank account but the bank account wont show up for withdrawl option
few mail have gone back and forth.Ticket #L4428
 
well thinks just got from bad to worse not only this issue this morning Neteller login failure ? - Casinomeister Forum
the Neteller issue never got solved so i did a deposit with my MC this morning won a little now i cant withdraw ?
verified my bank account but the bank account wont show up for withdrawl option
few mail have gone back and forth.Ticket #L4428

Hi there,

Sorry to hear that :/

Let's discuss in a PM and see if I can do anything to help :)

Olle
 
Also, please bear in mind you can put a wager limit if you want to prevent yourself gambling whilst we're sorting out the WD methods.
thanks but not worried about that had a few good wins lately so playing this back wont harm me :)
just want this think to be working no point depositing if i cant ever withdraw lol
also PM answered
 
well just and update here after many many hours we finally got it working again so'
my hat of for @BitStarz Ollie for the help he was around all day yesterday
for updates on the case so awesome job to him :):thumbsup: and if you didnt notice that is a big thumb up :)

No we're the one who should thank you for your patience. So Thank You! :)

Just happy it got resolved, and I've passed on the feedback to everyone involved over here, who very much appreciated
your kind words.

Onward forward, and let me know if you need any assistance in the future :)
 

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