Withdrawn: BitcoinCasino.io is confiscating winnings and ignoring player complaints

maxd

Forum & Complaints Team Leader
Staff member
Joined
Jan 20, 2004
Location
Pictland
Update, October 2024: this Warning has now been withdrawn and is no longer applicable. See down-thread for details.

Over the past few months we've had three PABs regarding BitcoinCasino.io and they all seem to follow the same MO:
  • player reports confiscated winnings.
  • casino gives vague excuses.
  • when asked for supporting evidence casino suddenly goes silent.
  • OR, casino simply ignores the PAB altogether.
Needless to say this is rogueish behaviour, hence the following:

WARNING: BitcoinCasino.io is confiscating player winnings and either making unsupported accusations against players or ignoring their complaints outright. Players are advised to avoid this casino.
 
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OK, as forum regulars will be aware, we revisit — or are asked to revisit — old Warnings from time to time. We’re always happy to do so as long as all parties concerned are aware that “revist” only means “retract" where the circumstances justify it.

In the case of BitcoinCasino.io we have had a few complaints since this was posted but all cases were handled quickly and professionally and decided in favour of the player. We are very familiar with the group behind this casino and have had years of very productive and professional cooperation with them on player issues. We have every reason to believe that whatever problems there may have been in the past they are not a cause for concern today.

So, hear ye, hear ye: this Warning is now under review for the purposes of being withdrawn and archived in the absence of any good reason to the contrary. If anyone has words on the subject now is the time to share.

- Max

PS. In the interest of full disclosure there are two other casinos — Cleopatra and Bob Casino — that are also up for review as per the request of the casino group. Lest this cause concern our primary reason for proceeding with this is our excellent relations and years of productive work with Dama/Softswiss: if anyone has earned the right to have past Warnings revisited and reviewed it is them.
 
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