BingoVega Not Paying Wins

Sissy

Dormant account
Joined
Jun 1, 2006
Location
Arkansas
BingoVega ~ CasinoVega Not paying wins AGAIN

Asking for information from anyone who may know what person to contact for help to make BingoVega meet their obligations, or for someone with the power to "make them pay attention" to email the right person in charge and give them a heads up as to what they are doing to make online gambling look very bad to potential customers of ANY online bingo site.

BingoVega owes 2 players money from winnings. Player "A" requested a $1,600. withdrawal and was approved. She left 223.00 in her account to play on. 2 days later her account was closed for chat room etiquette reasons. She said the wrong thing. Please note that her account was NOT closed until AFTER her withdrawal had been approved. After some communication, her account was reopened and she was invited back to play but WITHOUT chat privileges. When she went back into her account, the $1,600. was gone. Not in pending withdrawals, and no where to be found. She is still trying to find out what happened to it. They told her she could cashout the 223. if she chose but will not address the $1,600. issue.

Player "B" won $21,000. on a slots win (screen shot provided). She requested a withdrawal in December and was stalled until she had flowed back down to $14,700. She then requested that amount as a withdrawal. That was approved the first part of January. To date she has received 2 $500. payments on that. The agreement was $500. weekly (as advertised in r&r) with expedited cashout if available at the time, to be reviewed frequently for availability of expedited funds. Now.... this player has received an email "proposal" that WHEN she has the negative feed removed from BPU, they will continue pay her. She has not posted anything negative at BPU or anywhere that I am aware of. Blackmail by any other name is still blackmail. Is there not someone within the "industry" who has the power to stop this?

This has been a very long and drawn out issue. The details can be viewed at the link below.

Thanks for permission to enter the following link Bryan.

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peteyweestro

Experienced Member
Joined
Jun 29, 2007
Location
So Cal...Antelope Valley
seems to me that the online bingo rooms are the worst of the rogues,everytime i turn around there is a new thread about a bingo room keeping someones funds because they said something wrong in chat,big "F'ING" deal,and a $500 a week limit?what a joke...with thousands of bingo halls and a freakin vfw hall in every one trick pony town why waste money and time with online bingo,nah mean
 

Wild Heart

Dormant account
Joined
Sep 13, 2006
Location
PA, USA
BingoVega is notorious for staling payouts. About 2 years ago I had a $1000 payout request. It took them a month to pay me two $500 payouts. Once I finally received all I was owed I emailed Mike the hallmanager and told him to close my account. He replied back asking why, I told him straight out I don't play at sites that take a month to payout $1000.
 

Cindy from Vega

Dormant account
Joined
Apr 2, 2009
Location
curacao
New and Improved BingoVega

Hi All,

First off, my sincerest apology for hearing that you had an unpleasant time at BingoVega.com. We've made a ton of improvement in the past few months to the member experience and community at Bingovega.com.

I'm sure if you visit BingoVega, poke around our community blog
  • http://blog.bingovega.com
or

visit our player testimonial page:
  • http://www.bingovega.com/paasBVA/bva/showpage.action?s=vega_community&page=player_testimonials

you'll see that Vega is a different and credible site then the one
that's currently portrait below. As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

If you have any doubts, concerns or questions, I'd love to hear from you on this forum or on my personal email cindy@bingovega.com.

If you like to take the new and improved Bingovega.com for a spin and see for yourself all the positive changes, let me know and I'll be able to provide you a little extra bonus. Thanks for reading.

---
Cindy Watson
Member Service Manager
You do not have permission to view link Log in or register now.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Are you going to address ANY of the accusations that the OP made, or are you just here to shill? ...using a form letter/canned response, at that?

These are some pretty serious accusations, so I think it warrants a little bit more than posting a link to testimonials and such......that were probably written by in-house staff anyways...or at the very least, compensation was given to the players to write one.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Cindy,
with all due respect, all this "we are the best, and we made tons on efforts to blah-blah-blah" I have already heard from almost every Casino or Bingo or Poker Room (I'm not saying, that it's not true). But what I WANT to hear is: "Sorry for inconvenience, we will look into it, and will let you now about results". Do you have anything to say about players' issues? Thank you.
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
However the person who started thethread did it over a year ago wich means that th the thread is really really old (corrct me if I am wrong) and maybe they have changed and made improvements-
Me personally dont play bingo so I will not be tempted to do so even now but maybe , I say just maybe they really have changed?

Are they on the rouge list?
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
I tried the 10.00 trial on the slots Cindy, found the slots were alot different from what im used to playing but it was a change. I would like to see someone from the casino or perhaps you address these players issues before i even think of making a real deposit and im pretty sure others are thinking the same thing.

The trust factor between the Members on this forum and the Reps that post is pretty sacred and we judge those reps based on how they respond to players issues and input they have concerning the gambling arena, we are a fair bunch and will treat you just as fair, there are so many on here that can spot B/S dead on but they remain fair and open minded. I hope to see you answer those issues or maybe work it out via Maxd or Bryan and the players involved.............laurie edit: Just noticed that also Marie, have these folks been paid Cindy and issues resolved?
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
lauriejim - I dont know actually, and the person never returned to the thread so I guess we will never know =/
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi All,

First off, my sincerest apology for hearing that you had an unpleasant time at BingoVega.com. We've made a ton of improvement in the past few months to the member experience and community at Bingovega.com.

I'm sure if you visit BingoVega, poke around our community blog
  • http://blog.bingovega.com
or

visit our player testimonial page:
  • http://www.bingovega.com/paasBVA/bva/showpage.action?s=vega_community&page=player_testimonials

you'll see that Vega is a different and credible site then the one
that's currently portrait below. As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

If you have any doubts, concerns or questions, I'd love to hear from you on this forum or on my personal email cindy@bingovega.com.

If you like to take the new and improved Bingovega.com for a spin and see for yourself all the positive changes, let me know and I'll be able to provide you a little extra bonus. Thanks for reading.

---
Cindy Watson
Member Service Manager
You do not have permission to view link Log in or register now.

Um - you're bumping up a thread that is over a year old. It would have been better to PM this individual instead of dredging this up.

And you'd have to admit that your post is a slightly spammy. Not a good way to address a grievance. Don't tout how great you are; just deal with the problem.
 

Sissy

Dormant account
Joined
Jun 1, 2006
Location
Arkansas
As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues


????? Gina is a volunteer, as I am at BPU but she does NOT own it. I would suggest before you put these things in public you would have your facts straight. As far as I know the communications is not going well. And NO past issues have been resolved.
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
Are you going to address ANY of the accusations that the OP made, or are you just here to shill? ...using a form letter/canned response, at that?

These are some pretty serious accusations, so I think it warrants a little bit more than posting a link to testimonials and such......that were probably written by in-house staff anyways...or at the very least, compensation was given to the players to write one.
Cindy what Win asked is so true.
Are you going to look into addressing any of the accusations here?
This is an old thread why bump it:confused: it don't make sense here.All you had to do was introduce yourself in the right area and CM has a spot for that.
Well consider you bumped this up I say now you should look into any of the players complaints that they may have with your place.
I guess time will tell on the New and Improved BingoVega don't ya think?

Thanks
B-T
Shill a little bingo :lolup:

And Cindy Welcome to CM's forum.
 

Sherry

Dormant account
Joined
Nov 1, 2008
Location
Canada
And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

Being voted in the top 5 on WhichBingo means diddly squat as some of the worst, blacklisted and rogue sites have been in the top 5 on WhichBingo and the members of this forum that play bingo know exactly which sites they are.

Also if you are not a spammer then I would suggest that you get your facts straight before making assertions as to who is what.

If I sound rude I do apologize to the members of this forum but it galls me when facts that are not true are posted
As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.
Gina is a volunteer senior moderator at BPU and i don't think she will appreciate being represented as something she is not.

A member of this forum asked if BingoVega is still on a rogue list and the answer is yes at least as of today they still are.

If you are new to CasinoMeister you will see a section where you can introduce yourself to the members and more than likely be welcomed.

Every day those of us involved in helping bingo players that do play on line bingo come across statements as was made by this person representing
BingoVega and our answers to all players of on line bingo is check out the rules, make sure you understand them and if you don't ask until you do understand them, search out forums especially where either players have had a good experience they want to share or nine times out of 10 have had a bad experience with rogue sites. It never hurts to double check any site before putting yor money into one.

Beware of high bonuses as yes they may look inviting but can cost you a lot in the long run. If you are going to play on line bingo the best advice I can give you is do your homework before you join any site.
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
why bump something that is over a year old, and it hasnt even been resolved yet. well i guess that right there speaks for it self. it took 14 months for them to even address this issue in casinomeister forum and its still unresolved, well i am baffled:confused:



pevangel
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
And it looks good to see you looking at this thread too.
Maybe this will go in the right direction now to get all the players paid & move on to big & better things.
It's great to see Reps keep an eye on things for the interests of the players.


Cindy from Vega
Viewing Thread 04:38
BingoVega Not Paying Wins
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
why bump something that is over a year old, and it hasnt even been resolved yet. well i guess that right there speaks for it self. it took 14 months for them to even address this issue in casinomeister forum and its still unresolved, well i am baffled:confused:
pevangel

Just to give Cindy the benefit of the doubt, her profile says she has only been in this role since December 2008, so the finger of blame for not responding before now should not be pointed at her.
 

Cindy from Vega

Dormant account
Joined
Apr 2, 2009
Location
curacao
I'm sorry.

Hi All, I'm sorry for bumping this thread again and I owe a few apologies. Firstly, it wasn't my intention to break any rules of forum etiquette by reinvigorating a thread that was over a year old. I realize now that it certainly wasn't the best way to go about introducing myself - new to forum boards, but lesson learned :)

I clearly understand that there have been some issues in the past with our site and some unhappy bingo players. In our commitment to player satisfaction and transparency within the community, it seems that I was a bit overzealous in trying to convey these tenants to this forum and clear up any misconceptions about Vega that might exist.

Also, my sincerest apologies for mentioning that Gina was the owner of BPU; I was clearly under the wrong impression. However, our Community Manager, Beth, has been in discussions with Gina for the past few months and Gina has been a huge help with providing valuable feedback. In fact, Gina has invited us to provide an open thread to BPU members to open the lines of communication between that community and our team.

Again, I apologize for starting off on the wrong foot here. I personally believe sites such as this and BPU are great for our industry and customers. I invite anyone that would want to have a discussion about anything related to my posts, or Vega in general, to email me at cindy@bingovega.com . Only time will tell, but it is truly my hope that with the community's feedback and suggestions we'll be able to showcase to all that Vega today is not the same site that might have had negative connotations in the past.
 

WagerWitch

Dormant account
webmeister
Joined
Oct 16, 2003
Location
Alaska
Cindy - just curious...

Do Bingo Vega and Casino Vega still operate together (or did they ever)?

At one point in time I was highly enthusiastic about supporting Bingo and Casino Vega.

I'd personally like to know - transparency is very important in this industry, especially now that all of these laws, initiatives and - plainly players are smartening up.

What players want is a good time, with an honest casino. One where EVERYONE has a chance at winning - if the odds permit. One where they are paid if they deserve the payment - and one where, if they have complaints, they can validly be issued and dealt with appropriately.

One thing: Gamblers are an impatient lot. They expect their money to provide for them at the very least entertainment. But they also expect their purchases to buy them "chance" and then Customer Service.

To me - just as an aside, one of the BEST customer service places I have EVER seen is SLOTLAND. (Sorry board members, if it's rude to mention them here or not - they just have, in my humble opinion, the very BEST customer service.)

Now - what players do NOT see is the behind the scenes issues.

All they see is their money going in - the time that they are allotted to play on their money and what their money purchases for them.

If a player consistently loses - they will become disenchanted and can get upset.

If a player is not paid winnings they believe are due - for whatever reason, they can also become upset.

As long as there is a valid complaint - and a valid response, then this is usually no problem.

But when a player who has lost or has a problem and does not get a response, this creates hostility from the player regarding that casino.

Thus, angry postings - and or valid complaints in forums such as CasinoMeister are made - and the players feel vindicated... or at least hope that their posting will be made open for the public to either choose to not play there, or to be warned not to play there.

Players believe IF THEY CAN TAKE MY MONEY - THEN THEY CAN PAY ME MY WINNINGS.

And this is a VALID belief.

And players do not understand why they cannot be paid.

Casinos certainly make a lot of money, even the rogue casinos.

If they aren't paying their players - then this begs the question: Where does the money go?

The players certainly feel that it is the responsibility of the casino to budget accordingly - pay the payouts - and to settle debts.

And this is where transparency comes through.

(Personally: I would love to see Online Casinos offer up their Budgets, Billings and Payouts for review for their players. But I doubt this will ever happen, unless Online Casinos become regulated by the US.)

Like ANY other business.

Players do feel as though they are almost "stock" members once they purchase into the casino by playing.

So once they are removed from the position of believing they are "great" members, supporting the community of the casino - they can become upset or enraged.

That anger is furthered by "canned" responses, or no response.

While players are often not privy to the minute details behind the scenes, for example: Cheaters, large groups of "mafia-mentality" thieves putting on scams, or the day to day operations - they DO have their own perspectives.

If you are coming on board - you must realize that you will be dealing with a variety of human beings.

Most of them (here on CasinoMeister) are decent, run of the mill people looking to have a good time at a casino - and possibly win big.

Some believe it is all luck. Some believe it is skill, some believe they have a system - and some DO have a system.

Never-the-less - the majority of players (at least here) are honest players.

So they expect, in return - the very same Honesty.

You say you are new to the position and that you have worked extremely hard on implementing new and improved standards and actions - to create a more honest Bingo Vega.

Can you please describe some of those "ideas" or implemented standards that we can all expect to see?

As Affiliates, Players and Observers - we'd like to know what is your game plan - and how you intend to make us believe that Bingo Vega is now a "changed" casino/Bingo operation...

And what separates you from the pack?

Thank you for taking the time to read my rhetoric and answer my questions. I hope that the answer is not Fireworks and a Magic Show - I'd prefer just a down to earth response...

One that outlines what you've done, what you plan to do - (without all the bells and whistles) - AND MOSTLY, if your company has resolved prior issues to the best of their ability.

I do, truly, wish you the best of luck Cindy - and had to laugh at your mangled attempt at entering this forum (it's something I could have possibly have done... LOL!) But... As CasinoMeister said on the previous entry:

Deal with the problem.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
All I can say is WOW WagerWitch!

Can I request you send this to all casino reps on here :D (becasue there are a few who still do not get "it")

My favorite is:
Players believe IF THEY CAN TAKE MY MONEY - THEN THEY CAN PAY ME MY WINNINGS.

Very , very well said!

.
 

dynamitewoman

Dormant account
Joined
Sep 12, 2006
Location
roswell,n.m
I appreciate the apologies extended and also the huge promotion from senior advocate to owner of BPU, however, I am only worthy of the former.


Just to give Cindy the benefit of the doubt, her profile says she has only been in this role since December 2008, so the finger of blame for not responding before now should not be pointed at her.


As far as this goes...If there is a finger of blame to be ponted at all, the onus and burden ultimately falls on the shoulders of the OWNER and administration.
Employees,at any level, are representatives of the corporation and should be well acquainted with policy, corporate construction both past and present before publicly addressing issues to avoid confusion and misinformation.

Thank you Cindy...for the apology, and I am looking forward to hearing of satisfactory resolutions, "in place" changes and projected ideas that are directed at a more player friendly environment.
 

Cindy from Vega

Dormant account
Joined
Apr 2, 2009
Location
curacao
Well Said and Thank you!

@ dynamitewoman - is there an emoticon for blushing? if so it would go (here) ... Hope I didn't cause too much trouble for BPU.

WagerWitch: Do Bingo Vega and Casino Vega still operate together (or did they ever)?

@ WagerWitch - Yes, BingoVega and Casino Vega are operated together, but are treated different sites with different logins.

Wow, is right ... well said! I'm going to put together a proper response with an overview of the changes that we've made at Vega thus far from new customer support commitments to giving our members more ways to win. Plus, I'll be happy to outline the upcoming improvements that we hope, will further improve our member's experience at Vega.

Thanks again for this opportunity everyone!
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I think it's great to see a casino/bingo rep not run for the hills when the going gets tough. :thumbsup:

I'm sure Vega has made quite a few changes, but what most, if not all, of us here are concerned about are the issues that were brought up by the OP. Please correct us if we're wrong, but as Sissy said (below), the player(s) in question were never paid..

I think it'd be a great start if you could address this first. Actions speak louder than words....

????? Gina is a volunteer, as I am at BPU but she does NOT own it. I would suggest before you put these things in public you would have your facts straight. As far as I know the communications is not going well. And NO past issues have been resolved.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I think it's great to see a casino/bingo rep not run for the hills when the going gets tough. :thumbsup:

I'm sure Vega has made quite a few changes, but what most, if not all, of us here are concerned about are the issues that were brought up by the OP. Please correct us if we're wrong, but as Sissy said (below), the player(s) in question were never paid..

I think it'd be a great start if you could address this first. Actions speak louder than words....

We should be THANKING Cindy for the minor breach of etiquette. This has brought attention to an issue from over a year ago that had died, and now requires an explanation before much further progress can be made on the "new & improved" Vega experience.

Had Cindy simply introduced herself, this old issue would not have resurfaced.


One thing I notice about BINGO in particular seems to be that SOME sites are allowed to "gag" their players from speaking their mind on EXTERNAL forums, let alone the censorship, often illogical and easy to fall foul of, in the "chat" accompanying the bingo games.
The "gagging" often seems to be blackmail, extending to arbitrary confiscations of account balances, as well as arbitrary bannings from chat, or even the whole bingo site.

Despite the bad things I have read about casinos, I have seen worse complaints posted about what BINGO sites have done to players, and that is here, which is a casino forum with poker & bingo sections, and not a dedicated BINGO forum such as BPU. BINGO, as a whole, needs to shed the image that the rogue rooms has painted the entire industry with.

Perhaps we could have CM accredited BINGO sites to go with "CM Casinos" and "CM Poker", if only to set a standard to measure other BINGO affiliate sites against (especially their recommendations).

I only play bingo at ONE site - Bingo Cafe - part of the Leapfrog chain it seems (not all that often either). I once won a sizeable(ish) slot jackpot, and was paid without fuss. I joined to try the experience, as it was, and still is, a long time sponsor of the GoneGambling site. I can use my experience there to compare with experiences other players are posting about.
 
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