BingoBonga requests absurd financial docs after EUR 600 deposit and EUR 700 withdrawal

[maxd]

... Casinomeister should dig more into this and think about posting warnings so members know.

Yup, we're looking into it. The Awards are in full swing just now and that's gotta happen first, they might even get a mention. Either way there'll be some follow-up on this once the Awards are out.

 

[lockinlove]

Nicola just posted a warning about what's going on with thus lot.

Where? Here?

 

[aceking123]

Where? Here?

Sorry my bad, I meant you lockinlove

 

[Nemacyst]

I am experiencing the exact same case. They refuse to payout. Please warn people about this casino.

 

[BingoBonga]

Hello there!

Sorry for a delayed response from our side.

We would like to inform you that BingoBonga casino is is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. Casino is licensed and regulated by the Malta Gaming Authority under the licences: MGA/B2C/394/2017 (issued on 01/08/2018). Since BingoBonga operates under an N1 License, a verification process is essential before a withdrawal of funds can be completed. The package of documents necessary to fulfil the KYC process is supplied directly by the Licensee. Through a review of the supplied documentation, we can detect any potential gambling issues and money laundering in a timely fashion.

We would like to apologize for the issue that you have faced with our website. Please, be so kind to contact our support team, if your case has not been resolved yes. They are available round the clock and will gladly take a look at your case.

Hope for your understanding in this case.

Warm Regards,
BingoBonga Casino

 

[chuchu59]

Hello there!

Sorry for a delayed response from our side.

We would like to inform you that BingoBonga casino is is owned and operated by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. Casino is licensed and regulated by the Malta Gaming Authority under the licences: MGA/B2C/394/2017 (issued on 01/08/2018). Since BingoBonga operates under an N1 License, a verification process is essential before a withdrawal of funds can be completed. The package of documents necessary to fulfil the KYC process is supplied directly by the Licensee. Through a review of the supplied documentation, we can detect any potential gambling issues and money laundering in a timely fashion.

We would like to apologize for the issue that you have faced with our website. Please, be so kind to contact our support team, if your case has not been resolved yes. They are available round the clock and will gladly take a look at your case.

Hope for your understanding in this case.

Warm Regards,
BingoBonga Casino

Players are now hesitant in playing or your casino or rather N1 casinos. Though you might wish to handle the case with the player in secrecy the harm has been done and players will want transparency.

Looking at the complaint, the documents required are excessive and in my view does nothing with regard to verification. It seems your explanation cannot justify your request and you are hiding behind a shield.

 

[satchnz]

Casino is licensed and Since BingoBonga operates under an N1 License, a verification process is essential before a withdrawal of funds can be completed. The package of documents necessary to fulfil the KYC process is supplied directly by the Licensee. Through a review of the supplied documentation, we can detect any potential gambling issues and money laundering in a timely fashion.

This is where things are complete BS (not specifically this casino, but it appears as if many operate in this way). Quite happy to take losing deposits but if you happen to have a win and want to withdraw, then the checks come into play. This type of system can only benefit the casino