I asked for a withdrawl, before the cut off time, and they denied this. The said I needed to send ID documents. Their site says if you only deposit by Neteller you dont need ID documents. Now they are saying I do. They only pay out once a week. They are rude and arrogent, and won't answer specific questions. Bingo is supposed to be fun. This is not fun. Be warned. Bingo Hall is crap.