Bingo Hall

[breakstone]

I asked for a withdrawl, before the cut off time, and they denied this. The said I needed to send ID documents. Their site says if you only deposit by Neteller you dont need ID documents. Now they are saying I do. They only pay out once a week. They are rude and arrogent, and won't answer specific questions. Bingo is supposed to be fun. This is not fun. Be warned. Bingo Hall is crap.

 

[silkprint]

Some places, casinos and bingos alike, ask for ID anyway Breakstone . I know I have had to send ID to every casino I have cashed out at except one .

 

[vinylweatherman]

That wouldn't be once a week on Monday by any chance?

Sounds like Winward to me - they run several rogue casinos and have a bingo version. Check to see if the site claims "powered by Parlay", and the snail mail address being Winward Hall in Ireland.

 

[breakstone]

Yes its Bingo Hall and Winnard Casino. I have just seen the Winnard Casino is on the rogue site. Yes the payouts are on a Monday. Say's it all
Dont play there.

 

[dominique]

You have a duplicate post in the Bingo section, and two weeks these days are nothing to cry about.

Asking for ID is pretty much standard procedure.

The rep is helping you in the other thread and you are just being rude.

 

[BingoT]

Like in that other thread I did a Email to them and she made a fast reply.
All Breakstone has to do is talk to her and I bet it will be all worked out.
And I did'nt even get a Thank You for taking my time out to send them an Email.
Well I see it at least I did a good deed again to get a front row seat in Heaven
Just send them what they need

And you do have to agree what Dom said too.

Have A Great And Lucky Day

 

[vinylweatherman]

That was not the rep, it was an affiliate recruiter for the properties. She is not listed as a casino rep, just an ordinary "meister member", so how was the OP to know this "rep" existed.

If it is now policy to obtain these documents for ALL players, why does the site say that Neteller depositors do not need to send documents.

It seems the OP DID send documents, TWICE, and was TWICE given confirmation that they have been received, yet every Monday for the past few weeks yet another "denied" payment and the OP told "just wait another week".

Well, it's Monday again tomorrow, and they HAVE THE ID, they said so! Payment MUST be made tomorrow, they have run out of excuses.

I noticed the reference about the UIGEA, but this player is AUSTRALIAN; what has the UIGEA got to do with THEM
The UIGEA has been used in the past as a delaying tactic by some casinos, and added to this, Winward are now in the Rogue pit, which means they have consistently failed to resolve player issues, and this is yet another example of a simple issue taking weeks to resolve, possilbly poor management, but also the reason they are now rogued.

The OP should send the mail to MissMD as requested, and obtain confirmation that ID has been received, and that payment will be made, even if incompetence means it will be NEXT Monday.

Players probably are happy with the once a week schedule, but ONLY if payment is actually made, not when they wait 7 days only to be told too late that something has gone wrong and it has been held over for the following week. At least with other sites such problems only delay payment by a day or so, but at Winward it is a week or three of delays.

As for "all players still playing ....etc", well I certainly am NOT still playing there, and have not done so for two years+ due to constant non-reply to all attempts at communication, and it taking a YEAR to receive the residual balance in my account after submitting the withdrawal request. I was only helped by another "friend" of Winward, who, while not a rep, had contacts.
It see Winward do not have "reps", but a handful of people they will listen to who are members of various forums. If they want to impress, they should have someone sign up as a proper rep, and be listed as such so they can be contacted, and to be able to assist with the blessing of management.

 

[MissMD]

Hi,

Breakstone, like I said to you in a different thread (by the way, I will follow you on every thread youll post), I would like to help please email me and explain to me what is the problem? Like I said before, we request from every player to send us his/her picture ID and a copy of their Utility bill, we asked you exactly like we ask any other player.

VinylWeatherrman, Im sorry to hear you stopped playing at BingoHall or Winward, For your question we are indeed publishing in our site the new requirements:
Link Removed ( Old/Invalid) please see number 3/D:
D) Picture ID and Utility Bill:
To ensure your safety at Bingo Hall you are requested to submit a copy of a valid picture ID and a copy of a utility bill if you are using any of our alternate payout methods. This information is required for security reasons and to confirm all the information on your account at Bingo Hall is legitimate. Customers may scan and email this information back to us at [email protected] or send them to us via E-Fax to our number which is 1-703-991-8879 (USA/Canada)

As for your interest of what I do, I am the marketing director of the company, recruiting affiliates is another thing I enjoy doing, I am sure this will made me a rep of the group. However, I will ask Casinomeister to list me here if this will make you feel more comfortable.
Also, Winward group, has 3 casinos winwardcasino.com 21.com (under development) and slotsvillage.com , which are the several casinos you referred to? Perhaps there was a misunderstanding.

we have a great team of people here that enjoy their work and are doing the best they can 24/7 to satisfy our customers, the reason you see other friends writing on our behalf can only show you that we are quite modest we dont want to impress anybody (like you suggested that we should), and those who are writing those sweet things are our affiliates and players, which know us the best, and their opinion is very important to us, your opinion is important as well, so if you would like to share your concern about our group, please contact me, I welcome any feedback.

And for any further questions, please feel free to email me or post here,

Thanks,
Malci
malci[at] revenuegiants.com

 

[silkprint]

So simply put ...do you have their ID or not? If you do then they should be paid and you should still live up to what is stated on your site until you update it .

 

[BingoT]

Thank You again Malci
You are very fast to came in to reply to her.
Your not that fast if I want something lol only joking with ya.
Have a good day.
Hey Malci will you do this for all of us here at CM.Just give us an update on this case so we all know whats going on with it.
Than You

 

[vinylweatherman]

Hi,

Breakstone, like I said to you in a different thread (by the way, I will follow you on every thread youll post), I would like to help please email me and explain to me what is the problem? Like I said before, we request from every player to send us his/her picture ID and a copy of their Utility bill, we asked you exactly like we ask any other player.

VinylWeatherrman, Im sorry to hear you stopped playing at BingoHall or Winward, For your question we are indeed publishing in our site the new requirements:
Link Removed ( Old/Invalid) please see number 3/D:
D) Picture ID and Utility Bill:
To ensure your safety at Bingo Hall you are requested to submit a copy of a valid picture ID and a copy of a utility bill if you are using any of our alternate payout methods. This information is required for security reasons and to confirm all the information on your account at Bingo Hall is legitimate. Customers may scan and email this information back to us at [email protected] or send them to us via E-Fax to our number which is 1-703-991-8879 (USA/Canada)

As for your interest of what I do, I am the marketing director of the company, recruiting affiliates is another thing I enjoy doing, I am sure this will made me a rep of the group. However, I will ask Casinomeister to list me here if this will make you feel more comfortable.
Also, Winward group, has 3 casinos winwardcasino.com 21.com (under development) and slotsvillage.com , which are the several casinos you referred to? Perhaps there was a misunderstanding.

we have a great team of people here that enjoy their work and are doing the best they can 24/7 to satisfy our customers, the reason you see other friends writing on our behalf can only show you that we are quite modest we dont want to impress anybody (like you suggested that we should), and those who are writing those sweet things are our affiliates and players, which know us the best, and their opinion is very important to us, your opinion is important as well, so if you would like to share your concern about our group, please contact me, I welcome any feedback.

And for any further questions, please feel free to email me or post here,

Thanks,
Malci
malci[at] revenuegiants.com

It would certainly help for you to become properly listed as the rep.
First on the agenda would be to deal with the issues that landed Winward into the rogue pit in the first place.
In the case of this player, they DID send in the ID, even though they said they didn't think this was needed, they were told TWICE that it had been received, yet each time Monday came along they were told they could not be paid because of no ID. Today is Monday, and you have the ID, and have not seeminly told the player of another problem, so we shall expect this THIRD attempt at payment to go through smoothly.

I stopped playing after finding it impossible to get a reply from support over a number of months regarding a small, but nevertheless never received, withdrawal. I found better places to play, places where you could get hold of someone at support with far less difficulty. even now, 2 years later, I still have never received one single reply to my E-mails, however another contact here was able to raise someone at Winward who was able to release the small remnant, and bring the matter to a close.
Being completely ignored by support is not the way to win over customers, once gone, you may never get them back, especially now that you have been formally placed in the Casinomeister rogue pit.
Casinos DO come out again, and can even make it to accredited, they just need the will to change and address the problems.

There is nothing wrong with wanting player ID in today's climate, but when it is sent, do not keep losing it like it is an unimportant piece of communication, this is the player's PERSONAL DATA, and should be handled with far greater care than normal communications, as if it were to fall into the wrong hands it could be used for fraud. You have mislaid this players ID documents not once, but TWICE, yet they were confirmed as having been received. If this player ends up having their data compromised, they will probably start to think the lack of care when sending the data to yourselves was to blame.

 

[MissMD]

Silkprint, I honestly don’t know if we have her/his ID copy, as s/he never emailed me, even though I’m following the same issue on other threads, I’m trying to help but I cannot assume what is the exact issue, Furthermore, what may seem as a small issue can be much more complicated, unfortunately there are some players who are trying to take advantage of the casino bonus and some just trying to ruin the joy of the game for others by spamming the chat trying to cheat the wagering system and many other fraud options which I rather not give credit here by mentioning it.., you are right it is indeed simple if it is only ID copy that s/he need to send, but if I’ll know who is this player it will be even easier, I can check all their communications with us and help them personally, does s/he want it to be solved that’s a different story.. I never heard from her/him.

BingoT, hoy.. email me if you want anything.. I know you were joking but I always answer emails, please email me if you need anything… I’ll email you my aim and msn so you can contact me on real time ;-).. and Thank you so much for your support here. I appreciate it.

And Dear Vinylweatherman, I appreciate you are trying to help breakstone here, please understand I’m trying as well, but I cannot really help unless I will know her/his details, Alias name will be enough, we DON’T lose any documents, , we hold all documents in a SAFE with a very little access to it, so please don’t make any accusations especially if you don’t give me facts and names. Furthermore, How long is the Monday after Monday was going? why s/he wasn’t being paid? How many time s/he requested payout? When did s/he register? did s/he follow all payout requirements? it is impossible to refuse them for non docs so many times as we only started this new requirement about 2 weeks ago in bingohall and slightly before with Winward.

Also, I will be very happy if you can contact me via email and give me your player details (email, name or alais), I would like to investigate your individual complain further; it is indeed unacceptable for not replaying to emails.

As for the rogue list, I will check it carefully and see what are the main complains about Winward.
…. and hey, if something needed to be changed then we are open to change it, it is great to hear feedback and to be able to correct things if needed, it is always easier to roast us but we are among the fewer that are still here for our loyal US players when other disappeared. I will also as I said talk to casinomeister and see what are the main concerns and ask him to be listed here as a rep.

Cheers,
Malci