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WARNING Bingo Australia: terrible Customer Service, confiscated winnings.

Discussion in 'Casinomeister Warnings' started by maxd, May 13, 2009.

    May 13, 2009
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Several weeks ago we received a PAB wherein the OP mentioned that their mother had won $500 while they had won $170 at Bingo Australia. The site accused them of fraud -- playing from the same IP address and of being the same person -- locked them out and confiscated the winnings.

    To be fair BA does have the following in their T&Cs:
    Cut-and-dried, right? Not really. Turns out the player and her mother had been members of BA since it opened, had long since been known to the casino as sharing a computer and had their IDs on file at BA with that fact noted.

    So why the sudden ban and confiscation? Who knows? BA never explained themselves to the player and they never responded to our emails.

    Warning: Bingo Australia will arbitrarily ignore and/or invoke their own T&Cs. Established players will be abused and ignored at will and without warning. Furthermore, BA is likely to ignore requests for third-party arbitration (that would be us).
     
  2. Aug 3, 2009
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, bit of an update on this. The casino has contacted us about the case in question. Suffice it to say that we're discussing the issue. I'll update this Warning if and when that seems appropriate.
     

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