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BigDollar steals money from underage girls

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Irene, Dec 20, 2006.

    Dec 20, 2006
  1. Irene

    Irene Banned User - violation forum rule 1.9 - multiple

    Occupation:
    Admin
    Location:
    Wiesloch
    I'm just posting this as a warning to others - I've written off the money.

    I am 19 years old and live in Germany. I have played at a few online casinos without my age being a problem. The legal age to gamble here is 18. Here is an email exchange I've had recently with Big Dollar, where I opened an account, deposited 100. I wagered some and now my balance is 75.

    First of all I received the following:

    I have never been to any Grand Prive casino and didn't know what this was about, so replied as follows:


    Then I get:

    I went to check my Big Dollar account, and found it was still open, my balance was still showing at 75, and I had access to all the games. I clicked on "Bank" and got a message that my account was locked, but actually the only part of the casino I can't enter is the bank, ie I can continue playing but I can't withdraw.

    I wrote back:

     
    1 person likes this.
  2. Dec 20, 2006
  3. Irene

    Irene Banned User - violation forum rule 1.9 - multiple

    Occupation:
    Admin
    Location:
    Wiesloch
    continued ...

    I replied:

     
  4. Dec 20, 2006
  5. Irene

    Irene Banned User - violation forum rule 1.9 - multiple

    Occupation:
    Admin
    Location:
    Wiesloch
    continued ...





    So far no reply and no money. I checked the Big Dollar site, and it does say (in a corner somewhere) the following:


    So fair enough, I should have read that and not joined. But I made an honest mistake, didn't read it, didn't know they didn't want players under 21, and joined anyway, entering my date of birth and all other details correctly. They could have noticed and pointed it out to me at any point, but they chose to only after I had made a deposit.

    Can I suggest that they place the following, more accurate, warning in a prominent place on their homepage:

     
    1 person likes this.
  6. Dec 20, 2006
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, for an underage "girl", you sure have a lot of patience. I would have committed an act of defenestration on my computer by now. Sheesh!
     
    2 people like this.
  8. Dec 20, 2006
  9. dingo

    dingo Dormant account

    seems very much a case of online casino staff incompetence to me :mad:
     
  10. Dec 20, 2006
  11. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    You must register/login in order to see the link.

    It says on their web site the the age limit is determined by where YOU play from, not them.

    I know my sister had a go at a grand prive and to their credit they immediately locked the account. She asked why and was told to send them docs to prove she was over 18 and they would check it was ok for her to bet according to UK law


    HMMMMM

    I now notice a little addition to the bottom that says, No person under 21 allowed to play. This looks seriously like an after thought. Why have the initial line in the text if you have this further down
     
  12. Dec 20, 2006
  13. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    wonderful story- still the same old fellows and always the stupid old methods.
    Clearly: acount to be locked, deposit back. nothing to be added.
     
    1 person likes this.
  14. Dec 20, 2006
  15. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    Shame on Grand Prive

    As I read thru your posts I am gobsmacked by the response from the Casino Group Grand Prive / Big Dollar / Whoever they are. I used to play with this group and it seemed to me that there was always an issue with Customer service. (I had to email docs 3 times and fax twice!)I have uninstalled all software from them but they continue to mail me junk offers. This is so blatant an attempt by them to keep your funds that it leaves a bad taste in my mouth. Please keep us informed if they return your funds and I believe it should be for the whole amount of 100, not 75. Good luck to you and shame, shame, shame on Grand Prive/Big Dollar!!!
     
    1 person likes this.
  16. Dec 20, 2006
  17. Dewberry

    Dewberry Dormant account PABaccred

    Occupation:
    Part retired, part sales
    Location:
    Vancouver Island
    This is a bit off the topic but I have had bonus problems with Grand Prive/Big Dollar.

    I receive email bonuses from Big Dollar but when I deposit and claim the bonus, several times it states "incorrect promotion number" although I know there is no mistake.

    Came to the conclusion that if I receive a bonus email from Grand Prive and claim it, then I can't claim the Big Dollar one. At least that's the way it seems.

    Because of this, I have removed both groups from my computer as they are undependable and customer service is poor.
     
  18. Dec 20, 2006
  19. soflat

    soflat Senior Member

    Occupation:
    Scientist
    Location:
    Florida
    I've had very few problems with the group. In fact they are one of the few MGs accepting US players and giving generous bonuses.

    Kudos to Irene for handling the bumbling customer service so well.

    I doubt they are trying to rip you off. It just looks like they have a bad cs system.
     
  20. Dec 21, 2006
  21. Irene

    Irene Banned User - violation forum rule 1.9 - multiple

    Occupation:
    Admin
    Location:
    Wiesloch
    short update

    I just checked my big dollar account again. I had no trouble getting in, and my 75 was still sitting there. Looks like they have no arrangements for paying it back to me. I tried to enter the bank but got the "locked" message. Then, overcome with a sudden urge to gamble, I wagered one chip on roulette and lost. Balance now 74.

    So despite my age I can still blow my stack whenever I want to, but if I try to make a withdrawal big dollar will protect me from my youthful stupidity and make sure I can't.
     
  22. Dec 21, 2006
  23. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Confusing terms:

    In both paragraphs it says you need to be of legal age in YOUR COUNTRY, but the last sentence in paragraph 3 states nobody under 21 can play there.

    The only way paragraphs 1&2 would make any sense is if the gambling age was OVER 21.

    They need to get their (*#$&#@ together.
     
  24. Dec 21, 2006
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Rules

    Under eCogra rules, Big Dollar must void ALL PLAY, and this means they must return the whole 100 and lock the entire account!

    eCogra has already been reprimanded for accepting deposits and play from an underage gambler, and only checking when they won a large amount.

    The MG registration page does not ask for the player's age, just that they declare they have reached the legal age in their own state.

    I would recommend making a complaint to eCogra, and asking them to follow the procedure for underage play and return all deposits. Since you did not lie, you have a strong case.

    You could also point out how very careless this group are with critical personal information, the documents sent. The fact that documents can be sent again and again to a casino, yet be "lost" indicates an appalling level of security.

    The initial e-mail quoting Grand Prive is another indication of poor regard for personal information. They claim Big Dollar is not part of Grand Prive, but experience says otherwise. If Big Dollar is not part of Grand Prive, then passing your personal data to grand Prive (age, address, etc) is illegal under data protection laws in many companies. If the support centre is in the UK they could be in trouble! Parts of the EU offer similar protection.

    If big dollar IS part of Grand Prive, they have not broken the rules about personal data, but they are lying about who they are, and that is not good, especially for an eCogra seal holder.
     
    3 people like this.
  26. Dec 21, 2006
  27. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    incompetence

    and then right in the middle of it all we get

    so he clearly doesn't understand that you are being told you are too young to play :confused:

    Good luck with these lot, once they understand the issue you may get a result but no one seems to know what's going on.
     
    1 person likes this.
  28. Dec 26, 2006
  29. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    Irene, congrats on remaining in control, logical and polite! Many players would have gone bananas, swore, threatened and made an a$$ out of themselves.

    Is there a manager you can PM?

    If I were part of that support team, I would recommend they make an exception for your age, due to the confusion about residing age and the under 21 clause, plus offer a bonus, whether you cash out or not. You might think twice, or they may lose a potential loyal customer.
     
  30. Dec 26, 2006
  31. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    But, if they make an exception for one, they'd have to remove that clause altogether...
     
  32. Dec 26, 2006
  33. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    Bravo Irene!

    Amazing, considering your age, how mature your attitude is :)
    Whatever happens, keep up this way and you will be rewarded (both in this case I believe but certainly in your life generally) :thumbsup:
     
  34. Dec 26, 2006
  35. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    true enough. first priority would be clearing up the T&C.
     
  36. Dec 26, 2006
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    That's really strange! :what:

    Every single MG I've joined (and that's a lot!) has asked me for my date of birth in registration.

    Are you (and everyone else) saying that though Microgaming software engineers can design wonderful, colourful, complicated, multi-line paying slots, they are incapable of writing a simple routine to check how old a player is (Clue: Age = "Today" minus "D.O.B."), and then refusing to allow the sign-up right at the outset?

    Give me a fricking break!
    This is player abuse by the casino, and it makes me sick! :mad:

    Irene: I echo all the above - you have remained unbelievably calm in the face of such incompetence. Well done! :thumbsup:
     
  38. Dec 26, 2006
  39. Sladinky

    Sladinky Dormant account

    Occupation:
    Economist
    Location:
    Germany
    by the way in germany you have to be 21 to be allowed to take part in the "groe Spiel" like roulette, black jack etc. at landbased casinos. Age of 18 allows you to play the electronic games like slots etc.
     

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