big winning for the first time

[siilix]

Hello!
I am new of the group
I won more than 4000$ in casino Lux, playing with their promotion, I deposited 20$ and I got 30$ bonus, I completed the playthrough and cah out.
I went to reat their rules and there is written:
"If a casino operating GrandVirtual technology is running a promotion that is similar in kind, an individual person cannot receive the same promotion from both casinos. This includes, but is not limited to, new user promotions. "
I know that I have subscribed time ago to Everest poker that is from the GrandVirtual technology too and I got that virtual 100$ bonus that you can not have if you don't play theire free tournaments and win, so I have never played that and never gotten the 100$.
Do you think they will not pay my winning because I had account in Everest Poker?
Thank you for the attention

 

[caruso]

Hopefully you'll be OK.

Grand Virtual had a recent makeover, and their rep sorted out a small issue I had from way back:

https://www.casinomeister.com/forums/threads/grand-virtual-recent-resolution-of-an-old-issue.9842/

Might give her a go if things go cock-eyed. Contact details:

https://www.casinomeister.com/forums/members/

 

[siilix]

well...

thankx for answering,I don't know if I will sleep tonight, need to know about those money as soon as I can.
I am so scared, because I won 300$ in one of G-fed casino and they locked my account without paying because I was subsrcibed to many others G-Fed casinos

 

[amatrine]

Yeah Gfed's can be pretty bad . When I first started online gambling, I tried Gfed . I am signed up at a few. I had the same problem there.
Won at one , and they locked my account saying I had three accounts
in other gfeds. That was what started me into looking into accredited places in the first place. I will not touch Gfed with a ten foot poll.

I think you will be fine. Try to get some rest

Amatrine

 

[Slotmachine]

..and then they'll exclude all citizens of Finland from receiving any bonuses!

Cheers,
SM

 

[siilix]

..and then they'll exclude all citizens of Finland from receiving any bonuses!

Cheers,
SM

Are you talikng about G-Fed Casinos?Didn't know that they forbid Finns to play and win.Another reason not to play there!

 

[Slotmachine]

Are you talikng about G-Fed Casinos?Didn't know that they forbid Finns to play and win.Another reason not to play there!

I was actually referring to another thread, where I fumed over Sands of The Caribbean (RTG) excluding Finns from all bonuses, including loyalty...

They welcome your deposits, though (DUH!)

Cheers,
SM

 

[mgibson99]

I won more than 4000$ in casino Lux, playing with their promotion....I went to reat their rules and there is written..."If a casino operating GrandVirtual technology is running a promotion that is similar in kind, an individual person cannot receive the same promotion from both casinos... "....I know that I have subscribed time ago to Everest poker...
Do you think they will not pay my winning because I had account in Everest Poker?

They might not have realized you had an old account with Everest Poker, but if they read this forum, they do now. Personally, I would have cashed out and only posted something if I didn't get paid.

 

[ergopro]

You can have more than one account in different Grand Virtual powered casinos as I asked their support about it a month ago...what they told me was, that you cannot have multiple bonuses on those accounts...

 

[Andreas]

I think you will be fine, any word on it yet?

they state in the T&C also: "If an affiliated gaming site is running the same promotion, an individual person cannot receive the same promotion from both sites."

the bonuses of casino lux and everest poker are totally different...
I don't think they will treat this bonuses the same....
some of the GV casinos are running the same promos, like elegance and fantasy.... Here you would be having a problem...

We'll see.... Hope everything works out for you..
keep us updated on this one...

Cheers

 

[siilix]

well..

I really think they are going to pay me, they verified my account and now I just have to cash out.
Thank for the support and good luck!

 

[wangpoker]

Casino Lux has good customer services.
They are getting better.

 

[siilix]

yeah...

Casino Lux finally paid me.I am really happy of my winnings, it was the first time I deposited there.
They always answer the messages and they paid me after 24 hours I requested the cash out.
My first good experience in a casino online!!
Now the problem will be withdrawing from Moneybookers, I have some problem, but Moneybookers support does not answer my messages at all:-(

 

[Andreas]

Congratulation....

I promote Casino Lux and all other GV casinos since 1999..
never had myself any bad exp. with this group in the whole time... from time to time you read postings about players don't getting paid.... But most of the issues are being resolved...

Cheers
Andreas

 

[nektar4d]

moneybookers?

Now the problem will be withdrawing from Moneybookers, I have some problem, but Moneybookers support does not answer my messages at all:-(

what kind of problem?
I know their support delayes too much to reply, but their site has all the important info u need. Also, its very convenient that u may withdraw directly to your visa card, except bank transfer. I am certain u will get your moeny, dont worry.

 

[Slotmachine]

Now the problem will be withdrawing from Moneybookers, I have some problem, but Moneybookers support does not answer my messages at all:-(

Moneybookers are worse than some of the casinos! They deal with people's money primarily, and they are completely unresponsive. I had to wait >1 month for an issue to be settled.

Congrats on the win - once you finally get your money (I'm sure you will), maybe time to evaluate the trustworthiness of Moneybookers.

Cheers,
SM