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Resolved Big Time Gaming rep not responding

Discussion in 'Online Casinos' started by BillyBonanza, Feb 21, 2018.

    Feb 21, 2018
  1. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Accounting
    Location:
    Earth
    I hear alot of complaints on here that this rep doesnt respond to people. I have been trying to get ahold of him for many weeks and he simply wont respond. He comes on here and posts contests and advertising and will simply not respond to members request or help.

    Is there any way to get ahold of him another way?

    Thanks
     
  2. Feb 21, 2018
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    yes. you pm Bryan and apprise him of the situation.
     
    BillyBonanza likes this.
  4. Feb 21, 2018
  5. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Is there even an obligation for him to respond or being present, unlike accredited casino reps? Irrelevant of the fact that he could respond out of courtesy of course!
     
  6. Feb 21, 2018
  7. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    I know Nick has been in Europe for a while as he had to travel from Australia so he could attend ICE and other commitments. Might not be able to access the forum etc.
     
  8. Feb 21, 2018
  9. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Accounting
    Location:
    Earth
    Probably no obligation, Im not sure. This has been stemming back since January 9th so hes been around. I message him approx once every 5 days and he wont respond and its not a complaint or anything like that at all. He told me he would get a replay of my 1800x base game hit over a month ago and I try to follow up with him because I have had so many requests to see it
     
  10. Feb 21, 2018
  11. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    That's the whole point of being a 'Rep' isn't it? Why ask to be named as a representative when you don't respond to queries from the membership and only come on here to further your personal agenda of Marketing your product?

    Nate
     
    adamtheaddict, orion and sapit222 like this.
  12. Feb 21, 2018
  13. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I was responding to the point whether it should be brought to the attention of Bryan. I don't think there is an obligation for him to have a presence on the forum, unlike accredited casino representatives.

    He should, of course, respond to the query the OP raised, even if it is a no can do.
     
    Nate likes this.
  14. Feb 21, 2018
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I only mentioned bringing it to Bryans attention as he's (bryan) expressed that's the course if action when reps are unresponsive.
    I'm not sure whether BTG is bound by rhe same obligations but as he has representative under his name it seemed the best course of action even it if we're just for Bryan to say BTG doesn't have those obligations
     
  16. Feb 21, 2018
  17. Alsetly

    Alsetly dodgy account - dubious undertakings

    Location:
    Boston
    I think it's great on here that casino reps respond at all, so thumbs up to those that do and the ones that don't well their loss I suppose
     
  18. Feb 21, 2018
  19. Big Time Gaming

    Big Time Gaming I-Gaming Industry Representative

    Occupation:
    CEO
    Location:
    Syndey
    Hi Guys - so sorry for any confusion.

    Firstly, I'd like to thank Bryan for a direct email to make me aware of this thread as I had not seen it to date.

    As some of you may know I've been traveling extensively of late and glad to say I'm back in Sydney with the team and we'll get right onto this request.

    Replays take up a lot of time and we have had an unprecedented amount of requests to recreate wins of late and we can't cater for the demand. What I can say to BillyB is yes, we will look at recreating his Bonanza base game win as we feel it's owed with the lack of response but moving forward, if we're to replay a win it will have to eclipse wins that are already in the public domain.

    Again apologies for the lack of response but ask anyone in our industry what the busiest time of the year is; you'll hear many voices in unison proclaim, the weeks following the ICE conference in London.

    Big Time Gaming official
    You must register/login in order to see the link.
     
  20. Feb 21, 2018
  21. BillyBonanza

    BillyBonanza Experienced Member webby

    Occupation:
    Accounting
    Location:
    Earth
    Hey thanks, I appreciate it and so will all the other people that have requested to see the win. I wouldnt even bother and I dont think others would either if it wasnt in the base game
     

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