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Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Well this is total madness, its virtually the OPPOSITE of what I told you :confused::confused:

The system you show is their OLD wagering system where indeed all WR has to be met, turnover is 25x D+B and there is no need to worry about forfeiting as you have to complete the whole wager anyway to turn the balance to cash :confused::confused:

It strikes me from this thread now and our experiences that they have scrapped their new system (the one I originally described) and turned back to how it has always been at Redbet.

Would hope for a rep to maybe chime in but again missues been trying to contact one for a while now and not having a 'dig' but so many staffing changes going on there at the moment, I think CM is the least of their worries for now....

Support staff are mainly new employees now, so conflicting and also inaccurate information has been passed on from time to time. Most of the 'time served' and experienced CS staff at Redbet have moved on (makes me also wonder why but another time another place for that discussion lol)

Serious grey area ATM and I apologise again for passing on information I genuinely believed to be accurate.
 
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Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
Big thumbs down Redbet

okay started a chat because it was not clear for me, but now it is....haha


Your Question: what is the wagering req. from the sunday deposit bonus?
Operator: Support Angelica
21:26 Your Question: what is the wagering req. from the sunday deposit bonus?
21:26 Please wait and one of our operators will be with you shortly.
21:26 Support Angelica: Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.
21:26 You are now chatting with Support Angelica - Redbet
21:26 Support Angelica: Hi Steven
21:27 Support Angelica: The bonus money needs to be wagered at least 25 times deposit and bonus in order to withdraw.
21:27 Steven Roth: Hi Angelica, i have read on the casinomeister forum that the bonus terms are changed and if you do not dip into bonus money, you can withdraw and forfeit the bonus, but in the terms here i can't find it
21:27 Steven Roth: okay so if you did not touch touch the bonus money and win with the original deposit, you can withdraw?
21:30 Support Angelica: No you can not do that
21:31 Steven Roth:
11:04 Support Andreas: No but since you have real money and bonus money on your account you play with your real money first, which is not counted toward the bonus wagering

11:05 Timothy: So that means I can cash out when I want then and forfeit the bonus amount off 20 Euros.

11:05 Support Andreas: Yes you can do that

21:31 Support Angelica: You can forfeit the bonus but then the winnings will go away
21:31 Steven Roth: this is from a chat from another member of the forum with redbet
21:32 Support Angelica: When you take a bonus your deposit and tha bonus will go in to one sume
21:32 Support Angelica: *amount
21:33 Steven Roth: okay thanks, have a good night.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
The 25 x D+B is not very player friendly at all and yes you were tied in from 'the off' which is why I think they changed it.

Didn't take them long to change it back as you defo could withdraw if not dipped in funds, watched it happen on wife's PC and defo wasn't dreaming lol.

Told here about this thread and she even showed my a PM from Marius (one of the top men at Redbet??) which doesn't go into detail about the forfeiting / not touched bonus malarky but DOES clearly state that all wagering is now 35 x B

:confused::confused: Confused?? - we will be lol!!! :confused::confused:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Well this is total madness, its virtually the OPPOSITE of what I told you :confused::confused:

The system you show is their OLD wagering system where indeed all WR has to be met, turnover is 25x D+B and there is no need to worry about forfeiting as you have to complete the whole wager anyway to turn the balance to cash :confused::confused:

It strikes me from this thread now and our experiences that they have scrapped their new system (the one I originally described) and turned back to how it has always been at Redbet.

Would hope for a rep to maybe chime in but again missues been trying to contact one for a while now and not having a 'dig' but so many staffing changes going on there at the moment, I think CM is the least of their worries for now....

Support staff are mainly new employees now, so conflicting and also inaccurate information has been passed on from time to time. Most of the 'time served' and experienced CS staff at Redbet have moved on (makes me also wonder why but another time another place for that discussion lol)

Serious grey area ATM and I apologise again for passing on information I genuinely believed to be accurate.

So no threads about confiscated winnings but a quick change back to the old system.

25x D+B is pretty outrageous IMHO. 100% bonus --> WR = 50x B ...maybe, just maybe still acceptable but for a 50% bonus that is an insane WR = 75x B. :eek:

These kind of WR are only acceptable if a withdrawal is possible when bonus money has not been touched.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The 25 x D+B is not very player friendly at all and yes you were tied in from 'the off' which is why I think they changed it.

Didn't take them long to change it back as you defo could withdraw if not dipped in funds, watched it happen on wife's PC and defo wasn't dreaming lol.

Told here about this thread and she even showed my a PM from Marius (one of the top men at Redbet??) which doesn't go into detail about the forfeiting / not touched bonus malarky but DOES clearly state that all wagering is now 35 x B

:confused::confused: Confused?? - we will be lol!!! :confused::confused:

I even remember a post where CS told the player to transfer the cash part to the LiveCasino/Sports account and the bonus would be still there and playable. :rolleyes:

That was basically giving punters FREEPLAY as you could deposit, claim the bonus, transfer and withdraw from Sports account, come back to the casino and play for free with bonus money. If you win and make the more modest 35x WR withdraw again and you'll have been given a risk free money earner. :eek:

I am sure AP's have thrown themselves at this offer, laughing all the way to the bank. That one site (CH thread) must have been glowing hot with posts. Redbet then quickly switched back to the old system when it daunted on them that they were taken for a ride.

EDIT: The OP was actually about that transfer of the cash part..... DOH, my brain is really getting old. :rolleyes:
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Maybe your other half Jon is a VIP and that why she might be given that bonus deal?


What ever the score its a bad bonus, I had a 200% bonus a druekgluek & slotmagic had it also and wager is 20x bonus
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
21 hours since i deposited and its still not showing.
I did open live chat up when they opened a hour after i deposited and they said payment team will look into it.
Messaged Rep yesterday but as it was sunday i didnt expect a response so hopefully will be on here today.
Looks like the IP issues i had were not sorted after all.
But to keep hold of my deposit like that is not on at all.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
I played the Sunday bonus this morning and the wagering was 25 x bonus and deposit.

The wager started from the off and it says in the T&C's "Please note that you cannot withdraw or transfer your money to another product within Redbet before the wagering requirements have been fulfilled"

A mix off bonuses with different rules unless I'm mistaken?

I made wager and withdrew for 248 Euros peaked 272

25 Euro deposit.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
When I posted just now I missed a couple off pages off replies. (To be taken in mind.)
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Does Jono have a VIP wife? Will Harry ever remember the OP was me? Will Terry's middle finger be red or brown? Will JD ever get his £25 deposited? Will babyjoker ever make it threw all that wager and come out on top? We will have to wait and see.

Soap opera thread.
 

babyjoker

Dormant account
Joined
May 1, 2014
Location
UK
Does Jono have a VIP wife? Will Harry ever remember the OP was me? Will Terry's middle finger be red or brown? Will JD ever get his £25 deposited? Will babyjoker ever make it threw all that wager and come out on top? We will have to wait and see.

Soap opera thread.

Yes and no is the answer to that :rolleyes:

deposited 30, started with 60, played through the 1500 and cashed out 70 euros, however, if the wagering had been £1050 as I expected, my balance was at 270 euros at that point lol :mad:
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Yes and no is the answer to that :rolleyes:

deposited 30, started with 60, played through the 1500 and cashed out 70 euros, however, if the wagering had been £1050 as I expected, my balance was at 270 euros at that point lol :mad:

And i deposited 32 Euros haha.

It took 25 hours to get the deposit on my account.
It was still the IP issue from 2 weeks ago that was holding it up, but its all been sorted now..... So i am told
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Yes and no is the answer to that :rolleyes:

deposited 30, started with 60, played through the 1500 and cashed out 70 euros, however, if the wagering had been £1050 as I expected, my balance was at 270 euros at that point lol :mad:

That sucks.

You got something back and some game time, still not good thou.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Maybe your other half Jon is a VIP and that why she might be given that bonus deal?


What ever the score its a bad bonus, I had a 200% bonus a druekgluek & slotmagic had it also and wager is 20x bonus

Holy shit did I speak to soon :confused: They must of got hit hard on that 200% give away, From Druek & Simba, Not of slotmagic yet

Please be advised that we have updated our bonus policy, with immediate effect.

The following changes were implemented:
Wagering on non-deposit bonuses has changed to 60 times the bonus amount.
Wagering on deposit bonuses has changed to 30 times the bonus amount.
Bonuses given prior to today will not be affected by this change.


Stll 30x is not to bad, For any think over 50%
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
reps & manager AWOL ? pm"ed manger no reply any contacts for these guys?????
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I believe Adam has 'moved on' Marius is usually around though mate, he only spoke to missues via PM the weekend just gone.

Just a suggestion but pop to their live chat and tell one of their agents their Manager has PM on CasinoMeister?
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
I believe Adam has 'moved on' Marius is usually around though mate, he only spoke to missues via PM the weekend just gone.

Just a suggestion but pop to their live chat and tell one of their agents their Manager has PM on CasinoMeister?

yer john needs to be manager but i emailed last week i think no reply (((

Live chat not good for me .
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Marius is the gaffer matey!

Only said about live help for them to tell him you need him, not to tell them the issue, would never advise that, like my face the way it is pmsl!!!
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Marius is the gaffer matey!

Only said about live help for them to tell him you need him, not to tell them the issue, would never advise that, like my face the way it is pmsl!!!

call me stupid john but why can't i find him then >>>Marius ???
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
bahhhh im having another blond day hahhaha , so who's the new manager then ? ? ??
 
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