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Discussion in 'Online Casino and Poker Complaints - old section' started by schnozzy, Dec 5, 2005.

    Dec 5, 2005
  1. schnozzy

    schnozzy Dormant account

    Occupation:
    Consultant
    Location:
    Ohio
    I just want to thank Geisha Lounge support for warning me ahead of time that dealing with them would be a nightmare waiting to happen.

    I had read a million times that RTG casinos suck, but I wanted a change of pace, so I downloaded the casinomeister accredited Geisha Lounge.

    They had two signup bonuses, one is: NEW100
    Std. excluded games ( BJ and Tri Card Poker excluded as well)
    Other is: BJ100
    Play ONLY on Blackjack and Tri Card Poker allowed

    Std. exlcluded games are: Roulette, Craps, Baccarat, and War

    I asked support if I wanted to play other 21 games, which bonus I should use. They told me that the 21 games are all banned. I asked if there was another webpage I could look at for the list of banned games. They pointed me to the same page, that doesn''t mention 21 games at all.

    Thank you Geisha Lounge support, for letting me know ahead of time that you don't read or follow your own terms and conditions.

    Extra thanks, since I went broke playing play-money face-up 21 afterwards.
     
  2. Dec 5, 2005
  3. whatsthat

    whatsthat Banned User

    Occupation:
    CONSULTANT
    Location:
    TACLOBAN PHILIPPINES
    I KNOW IT MIGHT NOT BE A WOMANS SPORT

    I read your post and know what you mean about what I call the push off.. So many of these sites take our money and then just give us a small amount in return, like help or sorry that can't be done etc. I found a new site DORKSDOGHOUSE that after 2 years of playing online. The other day I won 2000.00 and within 48 hours it was credited back to my cards. I was so impresed that I could not wait to return to them as well as telling all of my friends online. Anyway I hope you will find a site that will treat you well as it is very difficult to do.

    My Best

    Whatsthat
     
    Last edited by a moderator: Dec 5, 2005
  4. Dec 5, 2005
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Schnozzy,

    I'm trying to pinpoint the problem here. The general T&Cs mention BJ:

    4. In claiming any bonus offer from the Casino, the player agrees to wager a minimum of twenty times the value of the purchase and the bonus before making a cash in. For example: If you wish to partake in a $100 free for $100 purchase, you must wager an amount of 20x $200. Play on restricted games Roulette,Craps,War and Baccarat is not permitted until the minimum wagering requirements have been met.Kindly note that other excluded games may apply to certain promotional offers (Please check the T/C's of the promotion you intend claiming). Should you wish to play on Blackjack (All Blackjack games) and Tri Card Poker,You will need to wager 45x the purchase and bonus to fulfil wagering conditions (UNLESS STATED OTHERWISE). Once these conditions have been fulfilled play on all the restricted games ( Roulette,Craps, War and Baccarat)is permitted. Additional wagering requirements may be imposed by the casino without prior notice in relation to any specific promotional offer. Play on excluded games prior to fulfilling wagering requirements will result in ALL winnings being deducted.Please note, Free "No Purchase" bonuses such as scratch card bonuses, birthday bonuses, ad-hoc complimentary bonuses etc must be wagered 30 times before cashing in. The maximum cashin amount from these "FREE" bonuses is $1000, unless otherwise stated.

    and then in the promotion T&Cs:

    Download the NEW Casino software
    Login an Register at the Casino
    Click on CASHIER and then on REDEEM COUPON.
    Enter the 1ST Purchase bonus code.(Valid for 7 days only and non transferable).
    Make your first deposit at the casino.
    Your match bonus will be credited to your casino account automatically
    Complete wagering, and follow the same steps above to claim the 2ND & 3RD Purchase bonus codes
    The coupon MUST be claimed in the following order ie. 1) NEW100 OR BJ100 2) NEW50, 3) NEW25
    Please note you must wager 20 times the value of your deposit and bonus before cashing out for codes 1) NEW100 2) NEW50, 3) NEW25
    Please note you must wager 45 times the value of your deposit and bonus on BJ and Tri card Poker before cashing out for code :BJ100 (max. cashout is $1000)
    Play on Roulette, Craps, Baccarat, and War is excluded from all coupon Codes
    Please Ensure that all wagering conditions are met before playing on the Excluded Games.
    Play on excluded games prior to fulfilling wagering requirements will result in ALL winnings being deducted.


    Where is the problem? I don't follow you. Please let me know. Thanks!
     
  6. Dec 5, 2005
  7. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Complaint

    Hello Schnozzy

    I am in the meisters boat here ,not to sure what the issue is but please feel free to advise me either here or PM me -whichever you prefer and i will do my best to assist and answer you.

    From the looks of it you are telling me that my Casino staff are confused ?

    That might happen as Online Casinos just like any other business have staff turnover and at times you might get an inexperienced person.I am sure that this is not a reason to call us CRAP is it ? But i will ensure that the person you spoke to has further training.It is a tough job bieng a Casino rep.

    I look forward to hearing from you and resolving this for you.

    Regards
    Greg
     
  8. Dec 5, 2005
  9. schnozzy

    schnozzy Dormant account

    Occupation:
    Consultant
    Location:
    Ohio
    I asked the rep if I can play 21 games under either the regular or the blackjack bonuses. He replied that they are completely forbidden.

    I asked where it said they were forbidden (mostly because I thought I was looking at the wrong page), and he directed me to the same page I was already on.

    As Casinomeister has nicely highlighted, the terms and conditions do not ban non-blackjack 21-games, and your reps are giving out info that conflicts with your website. This is a recipe for a disaster.
     
  10. Dec 6, 2005
  11. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    21 Games

    Hello Schnozzy

    You are able to play the 21 Games ,i am not sure why the rep gave you that answer but he is incorrect.I will take this up with the Casino partner to ensure that all reps are aware of what is able to be played and not played.You are correct this is not a very good start for you with us.

    I cn only apologize and assure you that training of staff is our highest priority at the moment .

    Would you be able to PM me the name of the staff member that you spoke to.
    I still think however that you have been a little bit harsh with the Casino partner.Geisha has made it on to the Meisters list for very good reason and was one of the first RTGs to be on the Meister site.


    I look forward to hearing from you.

    Best Regards
    Greg
     
  12. Dec 7, 2005
  13. schnozzy

    schnozzy Dormant account

    Occupation:
    Consultant
    Location:
    Ohio
    I'm sending you the staff name now, for your benefit.

    And yes, I was harsh, but I meant it. I've mostly had good experiences with poker and sports, but my online casino experiences have left me with very mixed feelings. Not because of my results (it's called gambling for a reason), but because the customer service is so hit or miss.

    I gamble for fun, to blow off steam and get up or down a few bucks. I was honestly grateful that my issues with your CSR happened before I deposited, while I could still say "fuck it, I'm just going to put more into my regular, instead". Arguing with customer service, in any industry, is the polar opposite of fun.

    Thanks for answering. You seem quite helpful, and I sincerely hope you get your operation's issues straightened out.
     
  14. Dec 7, 2005
  15. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    I hear you

    I hear you and you are correct -When you go online and play at a place it is meant to be fun and having a bad time with support is not a very good start

    This type of feedback is important for a lot of reasons and i am glad that you brought it up as i can now go to the management of the Casinos and say things are not so good in this area do something about it.

    Thank you for taking the time to write about it ,i appreciate it.

    What i can promise you is that you will notice the changes and when you do we can talk again re this.

    Have a great day.

    Best Regards
    Greg
     

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